Safety Recall E0M (E1M) Interim Notification Various Models Spiral Cable ****Interim Mailing Update**** (T-CP-E1M)

SAFETY RECALL E0M (E1M) INTERIM NOTIFICATION VARIOUS MODELS SPIRAL CABLE ****INTERIM MAILING UPDATE****

TECHNICAL SERVICE BULLETIN

SERVICE INFORMATION

Updated 5/12/2014: Interim Mailing Information - Interim Information Highlighted in Yellow 

On April 9, 2014, Toyota will file a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on the following vehicles: 

Certain 2009 through Certain 2010 Model Year Corolla Vehicles

Certain 2009 through Certain 2010 Model Year Corolla Matrix Vehicles

Certain 2008 through Certain 2010 Model Year Highlander Vehicles

Certain 2009 through Certain 2010 Model Year Tacoma Vehicles

Certain 2006 through Certain 2008 Model Year RAV4 Vehicles

Certain 2006 through Certain 2010 Model Year Yaris Vehicles

• Due to the lead time in making remedy preparations, Toyota will be mailing an interim owner notification letter to customers covered by this Safety Recall in mid-May, 2014.
• Toyota is currently preparing the remedy for this condition.

CONDITION

The steering column assembly in the involved vehicles contains a spiral cable assembly with electrical connections to the driver's airbag module that could become damaged when the steering wheel is turned. If this occurs, the air bag warning lamp will illuminate. In addition, the driver's air bag could become deactivated, causing it to not deploy in the event of a crash. This could increase the risk of injury to the driver.

COVERED VEHICLES

There are approximately 1.31 million vehicles involved in this Safety Recall.

Model Name	Model Year	Production Period	Approx. UIO
Corolla	Certain 2009 to Certain 2010	Late July 2007 - Early July 2010	399,000
Corolla Matrix	Certain 2009 to Certain 2010	Early January 2008 - Late June 2010	63,000
Highlander	Certain 2008 to Certain 2010	Early March 2007 - Early July 2010	97,000
RAV4	Certain 2006 to Certain 2008	Late July 2005 - Early August 2008	307,000
Tacoma	Certain 2009 to Certain 2010	Early September 2008 - Early July 2010	41,500
Yaris	Certain 2006 to Certain 2010	Mid-July 2005 - Late March 2010	402,500

STATUS

• E0M ("E1M" until the remedy is launched) Preliminary Notification documents will be posted on TIS Tuesday evening at approximately 10:30 p.m., April 8, 2014 (Pacific Time). For reference purposes only  , VINs covered by this Safety Recall will be searchable on TIS starting Tuesday evening, April 8, 2014.
• For reference purposes only  , VINs covered by this Safety Recall will be searchable on TIS starting Wednesday, April 9, 2014.

  Toyota is currently preparing the remedy for this condition  . Due to the lead time in making remedy preparations, Toyota will be mailing an interim owner notification letter to customers covered by this Safety Recall in mid-May, 2014. The interim notice will advise owners of this Safety Recall and of the future notice they will receive when the remedy is available.

PRE-OWNED VEHICLES IN DEALER INVENTORY

Toyota generally requests that dealers do not deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall until the vehicle has been remedied. However, in this case, unless prohibited by your state's law, dealers can deliver un-remedied pre-owned vehicles if they disclose to the customer that the vehicle is subject to a Safety Recall and Toyota will send them a notification when the remedy is available.

MEDIA CONTACTS

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Cindy Knight (310) 468-2170 in Toyota Corporate Communications. (Please do not provide this number to customers. Please provide this contact to only media associates.)

CUSTOMER HANDLING

A FAQ is attached to help dealerships respond to any customer concerns. If the customer has any further questions, they are requested to contact the Toyota Customer Experience Center. The Toyota Customer Experience Center can be reached at 1-888-270-9371 Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am through 4:00 pm Pacific Time.

Please note the attached FAQ is published on the www.Toyota.com website for customer viewing  .

CAMPAIGN DESIGNATION DECODER

Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

Examples:

A0D = Launched in 2010, Remedy Phase, 4^th Campaign Launched in 2010

C1B = Launched in 2012, Interim Phase, 2^nd Campaign Launched in 2012

E0B = Launched in 2014, Remedy Phase, 2^nd Campaign Launched in 2014

Please review this preliminary notification with your staff to assure that all relevant personnel have been briefed regarding this subject.

Thank you for your cooperation.

SAFETY RECALL E0M (E1M) - Q & A

Safety Recall E0M (E1M) - Interim Notice 

Certain 2009 through Certain 2010 Model Year Corolla Vehicles 

Certain 2009 through Certain 2010 Model Year Corolla Matrix Vehicles 

Certain 2008 through Certain 2010 Model Year Highlander Vehicles 

Certain 2009 through Certain 2010 Model Year Tacoma Vehicles 

Certain 2006 through Certain 2008 Model Year RAV4 Vehicles 

Certain 2006 through Certain 2010 Model Year Yaris Vehicles 

Spiral Cable - FAQ 

Customer Frequently Asked Questions 

Published early April 2014

Update 5/12/2014: Interim Mailing Information

We at Toyota care greatly about your safety. While preparing the remedy for this condition, we are providing the following information to keep you informed of the recall details. Please check back frequently as this document may be updated.

Q1: What is the condition? 

A1: The steering column assembly in the involved vehicles contains a spiral cable assembly with electrical connections to the driver's airbag module that could become damaged when the steering wheel is turned. If this occurs, the air bag warning lamp will illuminate. In addition, the driver's air bag could become deactivated, causing it to not deploy in the event of a crash. This could increase the risk of injury to the driver.

Q1a: What is the Spiral Cable? 

A1a: The spiral cable connects electrical circuits in the steering column to components located in the steering wheel which include steering wheel controls, horn switch, and airbag assembly. The spiral cable allows the steering wheel to rotate while maintaining the electrical connections for the steering wheel components.

Q1b: What is the cause of the condition? 

A1b: The spiral cable assembly includes a Flexible Flat Cable that during normal operation can contact an internal plastic retainer of the assembly, damaging a portion of the cable that transmits electrical signals to the driver's airbag.

Q2: Are there any warnings or indicators of this condition? 

A2: Yes. The airbag warning light is designed to come on when the engine switch is turned to the "ON" position during the ignition cycle check function. It goes off after about 6 seconds. This means the system is operating as designed  . If the airbag warning light illuminates or remains illuminated after  this period, please contact your local Toyota dealer for diagnosis and appropriate repair.

Q2a: Which warning lamps can illuminate if this condition occurs? 

A2a: If this condition occurs, the following light can illuminate:

Please note that this lamp can illuminate for reasons unrelated to this condition  .

Q3: What if I experience this condition before the remedy is available? 

A3: If you experience this condition, contact your local authorized Toyota dealer for diagnosis and repair.

Q4: What is Toyota going to do? 

A4: Toyota is currently preparing the remedy for this condition.  In the meantime, we are communication our interim  actions:

• Toyota will mail an interim owner notification letter in mid-May, 2014.
• The interim notice will advise owner of this Safety Recall and that they will receive a future notice when the remedy is available.

  Once the remedy parts have been produced in sufficient quantities, Toyota will send (consistent with parts availability and repair capacity) a second (remedy) owner notification by first class mail advising you to make an appointment with you authorized Toyota dealer to have spiral cable assembly replaced at no charge  to you.

Q4a: When does Toyota anticipate the remedy will be available? 

A4a: Toyota is currently preparing the remedy for this Safety Recall. Toyota anticipates remedy parts to be available mid to late summer.

Q4b: How does Toyota obtain my mailing information? 

A4b: Toyota uses an industry provider who works with each state's Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.

Q4c: When the remedy becomes available, do I need my owner letter to have the remedy performed? 

A4c: You do not need an owner letter to have this recall completed; however, to assist the dealer in confirming vehicle eligibility, we request that you present this notice at the time of your service appointment.

Q5: Which and how many vehicles are involved in this Safety Recall? 

A5: There are approximately 1.31 million vehicles involved in this Safety Recall.

Model Name	Model Year	Production Period	Approx. UIO
Corolla	Certain 2009 to Certain 2010	Late July 2007 - Early July 2010	399,000
Corolla Matrix	Certain 2009 to Certain 2010	Early January 2008 - Late June 2010	63,000
Highlander	Certain 2008 to Certain 2010	Early March 2007 - Early July 2010	97,000
RAV4	Certain 2006 to Certain 2008	Late July 2005 - Early August 2008	307,000
Tacoma	Certain 2009 to Certain 2010	Early September 2008 - Early July 2010	41,500
Yaris	Certain 2006 to Certain 2010	Mid-July 2005 - Late March 2010	402,500

Q5a: Are there any other Toyota, Lexus or Scion vehicles involved in this Safety Recall in the U.S.? 

A5a: No. There are no other Toyota, Lexus or Scion vehicles involved in this Safety Recall in the U.S.

Q5b: Are all 2006 through 2010 model year Corolla, Corolla Matrix, Highlander, RAV4, Tacoma and Yaris vehicles involved in this Safety Recall? 

A5b: No. Only vehicles with equipped with a 7-channel spiral cable are affected. If you are unsure whether or not your vehicle is involved in this campaign, please contact your local Toyota dealership for assistance.

Q6: What if I previously paid for repairs to my vehicle for this condition? 

A6: Reimbursement consideration instructions will be provided in the remedy owner letter.

Q7: What if I have additional questions or concerns? 

A7: If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am through 4:00 pm Pacific Time.