Limited Service Campaign - BST - Phase 1 & 2 (Interim B1T-TBD Phases) Multiple Models And Model Years Smart Stop Technology (T-CP-B1T)
Publication date: 2013-12-11Reference number: T-CP-B1T
LIMITED SERVICE CAMPAIGN - BST - PHASE 1 & 2 (INTERIM B1T-TBD PHASES) MULTIPLE MODELS AND MODEL YEARS SMART STOP TECHNOLOGY
SERVICE CAMPAIGN BULLETIN
| TOYOTA: | All Models |
| SERVICE CATEGORY: | Phase 1 & 2 (Interim B1T-TBD Phases) |
| COPYRIGHT: | © 2018 Toyota, USA License Agreement TMS1002 |
SUBJECT
On July 24, 2013 the settlement of claims for Economic Loss arising from allegations of unintended acceleration was approved. As part of the settlement Toyota will be launching the second phase of a Limited Service Campaign to install Smart Stop Technology on December 11, 2013 for the following models:
| Phase | Model Year | Model | Appx. Number of Covered Vehicles | Production Range | Software Availability Date | LSC Expiration Date | ||
|---|---|---|---|---|---|---|---|---|
| 1 | 2009-2010 | Corolla | 843,300 | Late July, 2007 through Late December, 2010 | 8/7/2013 | 8/7/2015 | ||
| 2009-2010 | Corolla Matrix | 85,200 | Early January, 2008 through Early December, 2010 | |||||
| 2008-2010 | Land Cruiser | 8,600 | Early September, 2007 through Early August, 2010 | |||||
| 2 | 2008-2010 | Highlander | 277,900 | Early March, 2007 through Early September, 2010 | 12/11/2013 | 12/11/2015 | ||
| 2006-2010 | RAV4 | 761,000 | Late July, 2005 through Early September, 2010 | |||||
| Interim B1T (1) | 2003-2009 | 4Runner | 603,100 | Mid-May, 2002 through Mid-August, 2009 | TBD | TBD | ||
| 2007-2010 | Tundra | 477,500 | Late October, 2006 through Mid-August, 2010 | TBD | TBD | |||
|
||||||||
Please note this LSC will be launched in phases, the launch dates listed above will be updated as the Smart Stop Technology software becomes available
BACKGROUND
As part of the settlement described above, Toyota will install Smart Stop Technology on the above listed model and model year vehicles. This feature will cut engine power in case of simultaneous application of both the accelerator and brake pedal at certain speeds and in certain driving conditions.
Refer to Appendix A for a summary of models which previously received Smart Stop Technology under Safety Recall 90L.
LIMITED SERVICE CAMPAIGN (LSC) REMEDY
Any authorized Toyota dealer will update the ECM with Smart Stop Technology at NO CHARGE to the vehicle owner. This LSC will be available for 2 years from the availability of the Smart Stop Technology , please refer to the table above for model specific expiration dates.
1. REFERENCE INFORMATION FOR OWNERS
All affected Customers were sent notification of the settlement terms by the court-appointed administrator, Gilardi&Company. No direct mailing from Toyota announcing this LSC will be issued at this time. Updates on availability of Smart Stop Technology and other settlement details will be posted on the settlement website, www.ToyotaELSettlement.com. Customers with questions about the settlement should be directed to the settlement website, www.ToyotaELSettlement.com , or asked to call 877-283-0507.
2. USED VEHICLES IN DEALERSHIP INVENTORY (IN-STOCK VEHICLES)
To ensure customer satisfaction, Toyota requests that dealers conduct the LSC remedy on any used vehicles currently in dealer inventory that are covered by this LSC prior to customer delivery.
3. NUMBER AND IDENTIFICATION OF COVERED VEHICLES
There are approximately 3.0 Million Toyota vehicles covered by this LSC. The entire LSC covers approximately 3.2 Million Toyota and Lexus vehicles. VINs will be loaded on TIS under BST once the software has been released. If the software is not yet available the VINs will be searchable on TIS and display as applicable under Interim LSC B1T .
The following tables describe Phase 1 & 2 vehicles.
2008-2010 Land Cruiser Vehicles - Approx. UIO: 8,600
| MODEL | WMI | MY | VDS | START | FINISH |
|---|---|---|---|---|---|
| Land Cruiser | JTM | 2008 | HY05J | 4000109 | 4002231 |
| 5000126 | 5003274 | ||||
| 2009 | 4002232 | 4002768 | |||
| Land cruiser | JTM | 2009 | HY05J | 5003275 | 5004872 |
| 2010 | HY7AJ | 4002769 | 4002898 | ||
| 5004875 | 5006774 |
2009-2010 Corolla Vehicles - Approx. UIO: 843,300
| MODEL | WMI | MY | VDS | START | FINISH |
|---|---|---|---|---|---|
| Corolla | 1NX | 2009 | BE40E | Z001001 | Z163790 |
| BU40E | Z001002 | Z165305 | |||
| 2010 | BE4EE | Z165306 | Z342642 | ||
| BU4EE | Z165312 | Z386543 | |||
| 2T1 | 2009 | BE40E | C001043 | C030479 | |
| BU40E | C001054 | C191051 | |||
| 2010 | BE4EE | C030504 | C046545 | ||
| BU4EE | C185955 | C535879 | |||
| JTD | 2009 | BL40E | 9013744 | 9095008 | |
| BL40E | J000111 | J055039 | |||
| 2010 | BU4EE | 9093922 | 9123428 | ||
| BU4EE | J054618 | J088021 |
2009-2010 Corolla Matrix Vehicle - Approx. UIO: 85,200
| MODEL | WMI | MY | VDS | START | FINISH |
|---|---|---|---|---|---|
| Matrix | 2T1 | 2009 | GE40E | C001023 | C005748 |
| KE40E | C001042 | C030591 | |||
| KU40E | C001057 | C191049 | |||
| LE40E | C001017 | C011935 | |||
| 2010 | KE4EE | C030606 | C046553 | ||
| KU4EE | C191054 | C535870 | |||
| LE4EE | C011822 | C019001 | |||
| ME4EE | C005690 | C006442 |
2008-2010 Highlander (Non Hybrid) - Approx. UIO: 277,900
| MODEL | WMI | MY | VDS | START | FINISH |
|---|---|---|---|---|---|
| Highlander | 5TD | 2010 | BK3EH | S001052 | S040990 |
| DK3EH | S001067 | S040994 | |||
| EK3EH | S001051 | S008434 | |||
| JK3EH | S005002 | S041004 | |||
| KK3EH | S003272 | S023998 | |||
| XK3EH | S001026 | S005688 | |||
| YK3EH | S001030 | S023997 | |||
| ZA3EH | S001019 | S007588 | |||
| ZK3EH | S001020 | S024000 | |||
| JTE | 2008 | DS41A | 2000112 | 2068464 | |
| DS42A | 2000113 | 2068462 | |||
| DS43A | 2000132 | 2068454 | |||
| DS44A | 2000303 | 2064340 | |||
| ES41A | 2000106 | 2109849 | |||
| ES42A | 2000114 | 2109852 | |||
| 2009 | ES43A | 2000123 | 2109853 | ||
| DA41A | 2000103 | 2008472 | |||
| DS41A | 2068119 | 2094128 | |||
| DS42A | 2068474 | 2094126 | |||
| DS43A | 2068125 | 2094127 | |||
| DS44A | 2068477 | 2094053 | |||
| ES41A | 2109861 | 2151438 | |||
| ES42A | 2109857 | 2151439 | |||
| ES43A | 2109855 | 2151432 | |||
| 2010 | BK3EH | 2149446 | 2167687 | ||
| DK3EH | 2151444 | 2167689 | |||
| EK3EH | 2151449 | 2156455 | |||
| KK3EH | 2094137 | 2101818 | |||
| XK3EH | 2094130 | 2102773 | |||
| YK3EH | 2094134 | 2106751 | |||
| ZA3EH | 2008099 | 2012036 | |||
| ZK3EH | 2094154 | 2106759 |
2006-2010 RAV4-Approx. UIO: 760,000
| MODEL | WMI | MY | VDS | START | FINISH |
|---|---|---|---|---|---|
| RAV4 | 2T3 | 2009 | BF31V | W001119 | W024119 |
| BF32V | WO01207 | W024120 | |||
| BF33V | W001117 | W024117 | |||
| BF34V | W003775 | W021681 | |||
| BF35V | W001421 | W024111 | |||
| BK31V | W001143 | W013774 | |||
| BK32V | W001142 | W013693 | |||
| BK33V | W001162 | W013773 | |||
| BK34V | W001688 | W010762 | |||
| BK35V | W002139 | W013749 | |||
| ZF31V | W001050 | W016880 | |||
| ZF32V | W001048 | W016874 | |||
| ZF33V | W001049 | W016918 | |||
| ZF34V | W003810 | W012950 | |||
| ZF35V | W001625 | W016916 | |||
| ZK31V | W001081 | W003645 | |||
| ZK32V | W001149 | W003642 | |||
| ZK33V | W001076 | W003644 | |||
| ZK34V | W001670 | W002621 | |||
| ZK35V | W001965 | W003631 | |||
| 2010 | BF4DV | W022899 | W082387 | ||
| BK4DV | W013775 | W036881 | |||
| DF4DV | W024130 | W082385 | |||
| DK4DV | W013776 | W036900 | |||
| EF4DV | W024745 | W069582 | |||
| EK4DV | W014634 | W036700 | |||
| JF4DV | W024129 | W082307 | |||
| JK4DV | W013811 | W036888 | |||
| KF4DV | W016950 | W052601 | |||
| KK4DV | W003824 | W008864 | |||
| RF4DV | W022777 | W082383 | |||
| RK4DV | W013813 | W036821 | |||
| WF4DV | W016936 | W052514 | |||
| WK4DV | W003659 | W008863 | |||
| XF4DV | W018112 | W052094 | |||
| XK4DV | W003701 | W006779 | |||
| YF4DV | W016920 | W052604 | |||
| YK4DV | W003435 | W008860 | |||
| ZF4DV | W016923 | W052607 | |||
| ZK4DV | W003652 | W008861 | |||
| JTM | 2006 | BD31V | 5000052 | 5051226 | |
| 6000010 | 6022606 | ||||
| BD32V | 5000029 | 5051222 | |||
| 6000002 | 6022607 | ||||
| BD33V | 5000007 | 5051264 | |||
| 6000046 | 6022596 | ||||
| BD34V | 5000058 | 5051164 | |||
| BD35V | 5000031 | 5051248 | |||
| BK31V | 5000008 | 5012690 | |||
| 6000001 | 6010002 | ||||
| BK32V | 5000003 | 5012686 | |||
| 6000003 | 6010006 | ||||
| BK33V | 5000022 | 5012692 | |||
| 6000008 | 6009992 | ||||
| BK34V | 5000002 | 5012673 | |||
| BK35V | 5000010 | 5012694 | |||
| ZD31V | 5000027 | 5032586 | |||
| 6000026 | 6020783 | ||||
| ZD32V | 5000006 | 5032534 | |||
| 6000002 | 6020798 | ||||
| ZD33V | 5000019 | 5032587 | |||
| 6000005 | 6020842 | ||||
| ZD34V | 5000025 | 5032507 | |||
| 6000001 | 6000001 | ||||
| ZD35V | 5000005 | 5032573 | |||
| ZK31V | 5000007 | 5005689 | |||
| 6000007 | 6003129 | ||||
| ZK32V | 5000001 | 5005688 | |||
| 6000002 | 6003131 | ||||
| ZK33V | 5000011 | 5005690 | |||
| 6000008 | 6003132 | ||||
| ZK34V | 5000004 | 5005681 | |||
| 6000003 | 6000004 | ||||
| ZK35V | 5000060 | 5005684 | |||
| 2007 | BD31V | 5051303 | 5124254 | ||
| 6022623 | 6054728 | ||||
| BD32V | 5051315 | 5124285 | |||
| 6022613 | 6054737 | ||||
| BD33V | 5051301 | 5124308 | |||
| 6022615 | 6054736 | ||||
| BD34V | 5052182 | 5124303 | |||
| BD35V | 5051278 | 5124278 | |||
| BK31V | 5012706 | 5040741 | |||
| 6010008 | 6028074 | ||||
| BK32V | 5012016 | 5040743 | |||
| 6010025 | 6028066 | ||||
| BK33V | 5012697 | 5040747 | |||
| 6010022 | 6028069 | ||||
| BK34V | 5012752 | 5040742 | |||
| BK35V | 5012701 | 5040698 | |||
| ZD31V | 5031315 | 5077936 | |||
| 6020846 | 6052970 | ||||
| ZD32V | 5031131 | 5077984 | |||
| 6019942 | 6052984 | ||||
| ZD33V | 5032593 | 5078025 | |||
| 6020843 | 6052993 | ||||
| ZD34V | 5032641 | 5077858 | |||
| ZD35V | 5032630 | 5077997 | |||
| ZK31V | 5005691 | 5016136 | |||
| 6002895 | 6010016 | ||||
| ZK32V | 5005392 | 5016123 | |||
| 6003133 | 6010013 | ||||
| ZK33V | 5005699 | 5016137 | |||
| 6003135 | 6010017 | ||||
| ZK34V | 5005692 | 5016122 | |||
| ZK35V | 5005728 | 5016021 | |||
| 2008 | BD31V | 5122515 | 5215912 | ||
| 6054747 | 6089730 | ||||
| BD32V | 5124567 | 5215895 | |||
| 6054743 | 6089718 | ||||
| BD33V | 5124318 | 5215928 | |||
| 6054075 | 6089729 | ||||
| BD34V | 5124315 | 5215683 | |||
| BD35V | 5124310 | 5215906 | |||
| BK31V | 5040755 | 5071475 | |||
| 6028076 | 6050078 | ||||
| BK32V | 5039902 | 5071462 | |||
| 6028075 | 6050082 | ||||
| BK33V | 5040768 | 5071478 | |||
| 6028079 | 6050066 | ||||
| BK34V | 5040763 | 5071435 | |||
| BK35V | 5040804 | 5071479 | |||
| ZD31V | 5078027 | 5117091 | |||
| 6052994 | 6081056 | ||||
| ZD32V | 5078035 | 5117086 | |||
| 6052998 | 6081048 | ||||
| ZD33V | 5076662 | 5117146 | |||
| 6052995 | 6081084 | ||||
| ZD34V | 5078041 | 5117037 | |||
| ZD35V | 5078033 | 5117144 | |||
| ZK31V | 5015779 | 5024047 | |||
| 6010018 | 6016058 | ||||
| ZK32V | 5016141 | 5024048 | |||
| 6010023 | 6016055 | ||||
| ZK33V | 5016138 | 5024037 | |||
| 6010021 | 6016053 | ||||
| ZK34V | 5016157 | 5024038 | |||
| ZK35V | 5016148 | 5024022 | |||
| 2009 | BF31V | 5000104 | 5017181 | ||
| 6000003 | 6000003 | ||||
| D000148 | D021298 | ||||
| BF32V | 5000105 | 5017187 | |||
| 6000000 | 6000000 | ||||
| D000170 | D021282 | ||||
| BF33V | 5000109 | 5017205 | |||
| 6000004 | 6000004 | ||||
| D000124 | D021303 | ||||
| BF34V | 5000106 | 5011765 | |||
| BF35V | 5000103 | 5017199 | |||
| BK31V | 5070458 | 5084189 | |||
| 6041373 | 6041905 | ||||
| D000125 | D010236 | ||||
| BK32V | 5057953 | 5084187 | |||
| 6049697 | 6049713 | ||||
| D000150 | D010128 | ||||
| BK33V | 5057681 | 5084128 | |||
| D000101 | D010235 | ||||
| BK34V | 5071496 | 5084167 | |||
| BK35V | 5071507 | 5084172 | |||
| ZF31V | 5000103 | 5014236 | |||
| 6000000 | 6000002 | ||||
| D000102 | D015503 | ||||
| ZF32V | 5000110 | 5014237 | |||
| 6000001 | 6000004 | ||||
| D000101 | D015507 | ||||
| ZF33V | 5000105 | 5014242 | |||
| 6000003 | 6000007 | ||||
| D000109 | D015511 | ||||
| ZF34V | 5000120 | 5014170 | |||
| ZF35V | 5000104 | 5014232 | |||
| ZK31V | 5023836 | 5026109 | |||
| D000103 | D003176 | ||||
| ZK32V | 5023823 | 5026102 | |||
| 6015916 | 6015951 | ||||
| D000112 | D003174 | ||||
| ZK33V | 5024054 | 5026039 | |||
| 6015898 | 6015967 | ||||
| D000101 | D003135 | ||||
| ZK34V | 5024061 | 5026106 | |||
| ZK35V | 5024071 | 5025801 | |||
| 2010 | BF4DV | 5017206 | 5037249 | ||
| D021304 | D039942 | ||||
| BK4DV | 5084190 | 5098459 | |||
| D010244 | D017766 | ||||
| DF4DV | 5017212 | 5037209 | |||
| D021305 | D039591 | ||||
| DK4DV | 5084192 | 5098458 | |||
| D010237 | D017767 | ||||
| EF4DV | 5021182 | 5033749 | |||
| EK4DV | 5084606 | 5096973 | |||
| JF4DV | 5017209 | 5037237 | |||
| JK4DV | 5084196 | 5098439 | |||
| KF4DV | 5014245 | 5032167 | |||
| KK4DV | 5026161 | 5027285 | |||
| RF4DV | 5017208 | 5037242 | |||
| D021309 | D039590 | ||||
| RK4DV | 5084203 | 5098457 | |||
| D010242 | D017704 | ||||
| WF4DV | 5014246 | 5032119 | |||
| D015514 | D028128 | ||||
| WK4DV | 5026116 | 5027361 | |||
| D003177 | D004794 | ||||
| XF4DV | 5016939 | 5031934 | |||
| XK4DV | 5026233 | 5027247 | |||
| YF4DV | 5013774 | 5032161 | |||
| D015517 | D029440 | ||||
| YK4DV | 5026113 | 5027372 | |||
| D003141 | D004796 | ||||
| ZF4DV | 5014243 | 5032169 | |||
| D015512 | D029469 | ||||
| ZK4DV | 5026110 | 5027371 | |||
| D003182 | D004788 |
Prior to performing the Smart Stop Technology Software update please verify coverage by confirming through TIS . Dealers should perform the procedure as outlined in the Technical Instructions located on TIS .
4. PARTS ORDERING
This LSC involves an ECM Software Calibration update, no parts are required.
5. REMEDY PROCEDURES
Please refer to TIS for Technical Instructions. The Technical Instructions contain information on verifying the vehicle's ECM calibration and, if necessary, updating the calibration software.
Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle during the time of appointment.
6. WARRANTY REIMBURSEMENT PROCEDURE
| LSC | Model | Op. Code | Description | Flat Rate |
|---|---|---|---|---|
| BST | ALL | ELSBOS | Update ECM Software and Install Update Label | 0.8 hr/vehicle |
- The above operation codes include 0.1 hour for administrative cost per unit for the dealership.
7. REPAIR QUALITY CONFIRMATION
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
8. MEDIA CONTACTS
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Toyota Corporate Communications. (Please do not provide this number to customers. Please provide this contact to only media associates.)
9. CUSTOMER CONTACTS
Customers may contact your dealership with questions regarding the LSC remedy. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371).
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Limited Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
APPENDIX
90L PROCEDURE SUMMARY REFERENCE CHART
| Model | Pedal | Pedal Modification | AWFM | Tibia Pad | Rubber Stopper | Carpet Reshape | BOS | Clean Carpet as Needed | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Avalon | CTS | X | X | X | X | X | X | X | ||||||
| Camry | Denso | X | X | X | X | X | X (2) | X | ||||||
| CTS | X | X | X | X | X | X (2) | X | |||||||
| Sports Pedal(1) | Replace the factory installed metallic accelerator sports pedal foot pad with a newly designed one | X | X | X | X | X | X | |||||||
| Corolla&Matrix | Denso | X | X | X | X (3) | X | X | |||||||
| CTS | X | X | X | X (3) | X | X | ||||||||
| Highlander | Denso | X | X | X | ||||||||||
| CTS | X | X | X | |||||||||||
| Prius | Denso | X | X | X | ||||||||||
| Tacoma | Denso | X | X | X | X | |||||||||
| Tundra | CTS | X | X | X | ||||||||||
| Venza | Denso | X | X | X | X | X | X | |||||||
| 4Runner | Denso | X | X | X | ||||||||||
| RAV4 | CTS | X | X | X | ||||||||||
| Denso | X | X | X | |||||||||||
| Land Cruiser | Denso | X | X | X | ||||||||||
* Some supplemental templates may not have the stamping.
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LIMITED SERVICE CAMPAIGN Q&A
Limited Service Campaign - BST
Multiple Models and Model Years
Smart Stop Technology
Customer Frequently Asked Questions
Published August 1, 2013 (Phase 1)
Updated December 11, 2013 (Phase 2)
We are providing the following information to keep you informed of the Limited Service Campaign details.
Q1: What is Toyota offering and why?
A1: On July 24, 2013 a settlement of claims for Economic Loss arising from allegations of unintended acceleration was approved. As part of the settlement, Toyota will initiate a Limited Service Campaign (LSC) to install Smart Stop Technology on the models listed in the following table. This feature will cut engine power in case of simultaneous application of both the accelerator and brake pedals at certain speeds and under certain driving conditions. This LSC will be available for 2 years from the availability of the Smart Stop Technology for each applicable model . Please refer to the following table for model specific expiration dates.
| Phase | Model Year | Model | Appx. UIO | Software Availability Date | LSC Expiration Date |
|---|---|---|---|---|---|
| 1 | 2009-2010 | Corolla | 843,300 | 08/07/2013 | 08/07/2015 |
| 2009-2010 | Corolla Matrix | 85,200 | |||
| 2008-2010 | Land Cruiser | 8,600 | |||
| 2 | 22000086-22001100 | Highlander | 277,900 | 12/11/2013 | 12/11/2015 |
| 2006-2010 | RAV4 | 761,000 | |||
| TBD | 2003-2009 | 4Runner | 603,100 | TBD | TBD |
| 2007-2010 | Tundra | 477,500 | TBD | TBD |
Q2: How does the Smart Stop Technology operate?
A2: Smart Stop Technology cuts engine power in case of simultaneous application of both the accelerator and brake pedals at certain speeds and in certain driving conditions.
When Smart Stop Technology is engaged, engine output is cut to the idle position, reducing the load on the brakes. System logic helps ensure Smart Stop does not engage when it is not needed or might be inconvenient in certain driving conditions.
For example, the system will not activate in 4WD vehicles while driving in the low range. This system also allows the driver, for instance, to depress the brake pedal in conjunction with the accelerator pedal when starting on a steep hill. No matter the situation, activation is canceled when the brake pedal is released.
Q3: Which and how many vehicles are covered by this Limited Service Campaign?
A3: There are approximately 3.0 Million Toyota vehicles covered by this LSC. The entire LSC covers approximately 3.2 Million Toyota and Lexus vehicles. Please refer to the following table for model specific details.
| Phase | Model Year | Model | Production Date Range | Appx. UIO |
|---|---|---|---|---|
| 1 | 2009-2010 | Corolla | Late July, 2007 through Late December, 2010 | 843,300 |
| 2009-2010 | Corolla Matrix | Early January, 2008 through Early December, 2010 | 85,200 | |
| 2008-2010 | Land Cruiser | Early September, 2007 through Early August, 2010 | 8,600 | |
| 2 | 2008-2010 | Highlander | Early March, 2007 through Early September, 2010 | 277,900 |
| 2006-2010 | RAV4 | Late July, 2005 through Early September, 2010 | 761,000 | |
| TBD | 2003-2009 | 4Runner | Mid-May, 2002 through Mid-August, 2009 | 603,100 |
| 2007-2010 | Tundra | Late October, 2006 through Mid-August, 2010 | 477,500 |
Q3a: Are there any Lexus or Scion vehicles covered by this Limited Service Campaign?
A3a: Yes, please reference the following table for Lexus models covered by this Limited Service Campaign.
| Phase | Model Year | Model | Production Range | Appx. UIO |
|---|---|---|---|---|
| 1 | 2008-2010 | LX 570 | Mid-July, 2007 through Early May, 2010 | 13,800 |
| 2010 | RX 350 | Early December, 2008 through Early September, 2010 | 131,800 |
Q4: How will Toyota notify owners about this Limited Service Campaign?
A4: Starting in early February 2013, owner notifications were mailed to owners by the court appointed administrator, Gilardi and Company. Approximately 22 million notices were mailed to Toyota and Lexus customers informing them of the settlement. In early March 2013, notice of the settlement was also run in select U.S. publications along with banner ads which were posted on the internet.
Q5: How long will it take to install the Smart Stop Technology software?
A5: The software installation will take approximately 45 minutes. However, depending upon the dealer's work schedule, it may be necessary to make your vehicle available for a longer period of time.
Q6: When does this Limited Service Campaign expire?
A6: This LSC will be available for 2 years from the availability of the Smart Stop Technology. Please refer to the table in A1 for model specific expiration dates. Any authorized Toyota dealer will install the Smart Stop Technology at no charge to the vehicle owner prior to the model specific expiration date.
Q7: What if an owner has additional questions or concerns about the LSC?
A7: Owners with questions or concerns are asked to please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am through 4:00 pm Pacific Time.
Q8: What if an owner has additional questions or concerns about the settlement?
A8: Inquiries regarding the settlement should be directed to the court-appointed administrator, Gilardi&Company. Customers with questions about the settlement should be directed to the settlement website, www.ToyotaELSettlement.com , or asked to call 877-283-0507.
TECHNICAL INSTRUCTIONS
FOR
LIMITED SERVICE CAMPAIGN BST
SMART STOP TECHNOLOGY (ECM) REFLASH
2009-2010 COROLLA
2009-2010 COROLLA MATRIX
2008-2010 LAND CRUISER
2006-2010 RAV4
2008-2010 HIGHLANDER
UPDATED DECEMBER 11, 2013
Update 12/11/2013
- The TI has been updated to include the calibrations for the second phase of vehicles. (SECTION II and SECTION V)
II. IDENTIFICATION OF AFFECTED VEHICLES
| MODEL | WMI | MY | VDS | START | FINISH |
|---|---|---|---|---|---|
| Corolla | 1NX | 2009 | BE40E | Z001001 | Z163790 |
| BU40E | Z001002 | Z165305 | |||
| 2010 | BE4EE | Z165306 | Z342642 | ||
| BU4EE | Z165312 | Z386543 | |||
| 2T1 | 2009 | BE40E | C001043 | C030479 | |
| BU40E | C001054 | C191051 | |||
| 2010 | BE4EE | C030504 | C046545 | ||
| BU4EE | C185955 | C535879 | |||
| JTD | 2009 | BL40E | 9013744 | 9095008 | |
| BL40E | J000111 | J055039 | |||
| 2010 | BU4EE | 9093922 | 9123428 | ||
| BU4EE | J054618 | J088021 |
| MODEL | WMI | MY | VDS | START | FINISH |
|---|---|---|---|---|---|
| Matrix | 2T1 | 2009 | GE40E | C001023 | C005748 |
| KE40E | C001042 | C030591 | |||
| KU40E | C001057 | C191049 | |||
| LE40E | C001017 | C011935 | |||
| KE4EE | C030606 | C046553 | |||
| KU4EE | C191054 | C535870 | |||
| LE4EE | C011822 | C019001 | |||
| ME4EE | C005690 | C006442 |
2008-2010 Land Cruiser Vehicles
| MODEL | WMI | MY | VDS | START | FINISH |
|---|---|---|---|---|---|
| Land Cruiser | JTM | 2008 | HY05J | 4000109 | 4002231 |
| 5000126 | 5003274 | ||||
| 2009 | 4002232 | 4002768 | |||
| 5003275 | 5004872 | ||||
| 2010 | HY7AJ | 4002769 | 4002898 | ||
| 5004875 | 5006774 |
2008-2010 Highlander (Non Hybrid)
| MODEL | WMI | MY | VDS | START | FINISH |
|---|---|---|---|---|---|
| Highlander | 5TD | 2010 | BK3EH | S001052 | S040990 |
| DK3EH | S001067 | S040994 | |||
| EK3EH | S001051 | S008434 | |||
| JK3EH | S005002 | S041004 | |||
| KK3EH | S003272 | S023998 | |||
| XK3EH | S001026 | S005688 | |||
| YK3EH | S001030 | S023997 | |||
| ZA3EH | S001019 | S007588 | |||
| ZK3EH | S001020 | S024000 | |||
| JTE | 2008 | DS41A | 2000112 | 2068464 | |
| DS42A | 2000113 | 2068462 | |||
| DS43A | 2000132 | 2068454 | |||
| DS44A | 2000303 | 2064340 | |||
| ES41A | 2000106 | 2109849 | |||
| ES42A | 2000114 | 2109852 | |||
| ES43A | 2000123 | 2109853 | |||
| 2009 | DA41A | 2000103 | 2008472 | ||
| DS41A | 2068119 | 2094128 | |||
| DS42A | 2068474 | 2094126 | |||
| DS43A | 2068125 | 2094127 | |||
| DS44A | 2068477 | 2094053 | |||
| ES41A | 2109861 | 2151438 | |||
| ES42A | 2109857 | 2151439 | |||
| ES43A | 2109855 | 2151432 | |||
| 2010 | BK3EH | 2149446 | 2167687 | ||
| DK3EH | 2151444 | 2167689 | |||
| EK3EH | 2151449 | 2156455 | |||
| KK3EH | 2094137 | 2101818 | |||
| XK3EH | 2094130 | 2102773 | |||
| YK3EH | 2094134 | 2106751 | |||
| ZA3EH | 2008099 | 2012036 | |||
| ZK3EH | 2094154 | 2106759 |
2006-2010 RAV4
| MODEL | WMI | MY | VDS | START | FINISH |
|---|---|---|---|---|---|
| RAV4 | 2T3 | 2009 | BF31V | W001119 | W024119 |
| BF32V | W001207 | W024120 | |||
| BF33V | W001117 | W024117 | |||
| BF34V | W003775 | W021681 | |||
| BF35V | W001421 | W024111 | |||
| BK31V | W001143 | W013774 | |||
| BK32V | W001142 | W013693 | |||
| BK33V | W001162 | W013773 | |||
| BK34V | W001688 | W010762 | |||
| BK35V | W002139 | W013749 | |||
| ZF31V | W001050 | W016880 | |||
| ZF32V | W001048 | W016874 | |||
| ZF33V | W001049 | W016918 | |||
| ZF34V | W003810 | W012950 | |||
| ZF35V | W001625 | W016916 | |||
| ZK31V | W001081 | W003645 | |||
| ZK32V | W001149 | W003642 | |||
| ZK33V | W001076 | W003644 | |||
| ZK34V | W001670 | W002621 | |||
| ZK35V | W001965 | W003631 | |||
| 2010 | BF4DV | W022899 | W082387 | ||
| BK4DV | W013775 | W036881 | |||
| DF4DV | W024130 | W082385 | |||
| DK4DV | W013776 | W036900 | |||
| EF4DV | W024745 | W069582 | |||
| EK4DV | W014634 | W036700 | |||
| JF4DV | W024129 | W082307 | |||
| JK4DV | W013811 | W036888 | |||
| KF4DV | W016950 | W052601 | |||
| KK4DV | W003824 | W008864 | |||
| RF4DV | W022777 | W082383 | |||
| RK4DV | W013813 | W036821 | |||
| WF4DV | W016936 | W052514 | |||
| WK4DV | W003659 | W008863 | |||
| XF4DV | W018112 | W052094 | |||
| XK4DV | W003701 | W006779 | |||
| YF4DV | W016920 | W052604 | |||
| YK4DV | W003435 | W008860 | |||
| ZF4DV | W016923 | W052607 | |||
| ZK4DV | W003652 | W008861 | |||
| JTM | 2006 | BD31V | 5000052 | 5051226 | |
| 6000010 | 6022606 | ||||
| BD32V | 5000029 | 5051222 | |||
| 6000002 | 6022607 | ||||
| BD33V | 5000007 | 5051264 | |||
| 6000046 | 6022596 | ||||
| BD34V | 5000058 | 5051164 | |||
| BD35V | 5000031 | 5051248 | |||
| BK31V | 5000008 | 5012690 | |||
| 6000001 | 6010002 | ||||
| BK32V | 5000003 | 5012686 | |||
| 6000003 | 6010006 | ||||
| BK33V | 5000022 | 5012692 | |||
| 6000008 | 6009992 | ||||
| BK34V | 5000002 | 5012673 | |||
| BK35V | 5000010 | 5012694 | |||
| ZD31V | 5000027 | 5032586 | |||
| 6000026 | 6020783 | ||||
| ZD32V | 5000006 | 5032534 | |||
| 6000002 | 6020798 | ||||
| ZD33V | 5000019 | 5032587 | |||
| 6000005 | 6020842 | ||||
| ZD34V | 5000025 | 5032507 | |||
| 6000001 | 6000001 | ||||
| ZD35V | 5000005 | 5032573 | |||
| ZK31V | 5000007 | 5005689 | |||
| 6000007 | 6003129 | ||||
| ZK32V | 5000001 | 5005688 | |||
| 6000002 | 6003131 | ||||
| ZK33V | 5000011 | 5005690 | |||
| 6000008 | 6003132 | ||||
| ZK34V | 5000004 | 5005681 | |||
| 6000003 | 6000004 | ||||
| ZK35V | 5000060 | 5005684 | |||
| 2007 | BD31V | 5051303 | 5124254 | ||
| 6022623 | 6054728 | ||||
| BD32V | 5051315 | 5124285 | |||
| 6022613 | 6054737 | ||||
| BD33V | 5051301 | 5124308 | |||
| 6022615 | 6054736 | ||||
| BD34V | 5052182 | 5124303 | |||
| BD35V | 5051278 | 5124278 | |||
| BK31V | 5012706 | 5040741 | |||
| 6010008 | 6028074 | ||||
| BK32V | 5012016 | 5040743 | |||
| 6010025 | 6028066 | ||||
| BK33V | 5012697 | 5040747 | |||
| 6010022 | 6028069 | ||||
| BK34V | 5012752 | 5040742 | |||
| BK35V | 5012701 | 5040698 | |||
| ZD31V | 5031315 | 5077936 | |||
| 6020846 | 6052970 | ||||
| ZD32V | 5031131 | 5077984 | |||
| 6019942 | 6052984 | ||||
| ZD33V | 5032593 | 5078025 | |||
| 6020843 | 6052993 | ||||
| ZD34V | 5032641 | 5077858 | |||
| ZD35V | 5032630 | 5077997 | |||
| ZK31V | 5005691 | 5016136 | |||
| 6002895 | 6010016 | ||||
| ZK32V | 5005392 | 5016123 | |||
| 6003133 | 6010013 | ||||
| ZK33V | 5005699 | 5016137 | |||
| 6003135 | 6010017 | ||||
| ZK34V | 5005692 | 5016122 | |||
| ZK35V | 5005728 | 5016021 | |||
| 2008 | BD31V | 5122515 | 5215912 | ||
| 6054747 | 6089730 | ||||
| BD32V | 5124567 | 5215895 | |||
| 6054743 | 6089718 | ||||
| BD33V | 5124318 | 5215928 | |||
| 6054075 | 6089729 | ||||
| BD34V | 5124315 | 5215683 | |||
| BD35V | 5124310 | 5215906 | |||
| BK31V | 5040755 | 5071475 | |||
| 6028076 | 6050078 | ||||
| BK32V | 5039902 | 5071462 | |||
| 6028075 | 6050082 | ||||
| BK33V | 5040768 | 5071478 | |||
| 6028079 | 6050066 | ||||
| BK34V | 5040763 | 5071435 | |||
| BK35V | 5040804 | 5071479 | |||
| ZD31V | 5078027 | 5117091 | |||
| 6052994 | 6081056 | ||||
| ZD32V | 5078035 | 5117086 | |||
| 6052998 | 6081048 | ||||
| ZD33V | 5076662 | 5117146 | |||
| 6052995 | 6081084 | ||||
| ZD34V | 5078041 | 5117037 | |||
| ZD35V | 5078033 | 5117144 | |||
| ZK31V | 5015779 | 5024047 | |||
| 6010018 | 6016058 | ||||
| ZK32V | 5016141 | 5024048 | |||
| 6010023 | 6016055 | ||||
| ZK33V | 5016138 | 5024037 | |||
| 6010021 | 6016053 | ||||
| ZK34V | 5016157 | 5024038 | |||
| ZK35V | 5016148 | 5024022 | |||
| 2009 | BF31V | 5000104 | 5017181 | ||
| 6000003 | 6000003 | ||||
| D000148 | D021298 | ||||
| BF32V | 5000105 | 5017187 | |||
| 6000000 | 6000000 | ||||
| D000170 | D021282 | ||||
| BF33V | 5000109 | 5017205 | |||
| 6000004 | 6000004 | ||||
| D000124 | D021303 | ||||
| BF34V | 5000106 | 5011765 | |||
| BF35V | 5000103 | 5017199 | |||
| BK31V | 5070458 | 5084189 | |||
| 6041373 | 6041905 | ||||
| D000125 | D010236 | ||||
| BK32V | 5057953 | 5084187 | |||
| 6049697 | 6049713 | ||||
| D000150 | D010128 | ||||
| BK33V | 5057681 | 5084128 | |||
| D000101 | D010235 | ||||
| BK34V | 5071496 | 5084167 | |||
| BK35V | 5071507 | 5084172 | |||
| ZF31V | 5000103 | 5014236 | |||
| 6000000 | 6000002 | ||||
| D000102 | D015503 | ||||
| ZF32V | 5000110 | 5014237 | |||
| 6000001 | 6000004 | ||||
| D000101 | D015507 | ||||
| ZF33V | 5000105 | 5014242 | |||
| 6000003 | 6000007 | ||||
| D000109 | D015511 | ||||
| ZF34V | 5000120 | 5014170 | |||
| ZF35V | 5000104 | 5014232 | |||
| ZK31V | 5023836 | 5026109 | |||
| D000103 | D003176 | ||||
| ZK32V | 5023823 | 5026102 | |||
| 6015916 | 6015951 | ||||
| D000112 | D003174 | ||||
| ZK33V | 5024054 | 5026039 | |||
| 6015898 | 6015967 | ||||
| D000101 | D003135 | ||||
| ZK34V | 5024061 | 5026106 | |||
| ZK35V | 5024071 | 5025801 | |||
| 2010 | BF4DV | 5017206 | 5037249 | ||
| D021304 | D039942 | ||||
| BK4DV | 5084190 | 5098459 | |||
| D010244 | D017766 | ||||
| DF4DV | 5017212 | 5037209 | |||
| D021305 | D039591 | ||||
| DK4DV | 5084192 | 5098458 | |||
| D010237 | D017767 | ||||
| EF4DV | 5021182 | 5033749 | |||
| EK4DV | 5084606 | 5096973 | |||
| JF4DV | 5017209 | 5037237 | |||
| JK4DV | 5084196 | 5098439 | |||
| KF4DV | 5014245 | 5032167 | |||
| KK4DV | 5026161 | 5027285 | |||
| RF4DV | 5017208 | 5037242 | |||
| D021309 | D039590 | ||||
| RK4DV | 5084203 | 5098457 | |||
| D010242 | D017704 | ||||
| WF4DV | 5014246 | 5032119 | |||
| D015514 | D028128 | ||||
| WK4DV | 5026116 | 5027361 | |||
| D003177 | D004794 | ||||
| XF4DV | 5016939 | 5031934 | |||
| XK4DV | 5026233 | 5027247 | |||
| YF4DV | 5013774 | 5032161 | |||
| D015517 | D029440 | ||||
| YK4DV | 5026113 | 5027372 | |||
| D003141 | D004796 | ||||
| ZF4DV | 5014243 | 5032169 | |||
| D015512 | D029469 | ||||
| ZK4DV | 5026110 | 5027371 | |||
| D003182 | D004788 |
- Check the TIS Vehicle Inquiry System to confirm the VIN is covered in this Limited Service Campaign, and that the campaign has not already been completed prior to dealer shipment or by another dealer.
- TMS warranty will not reimburse dealers for repairs conducted on vehicles that are not affected or were completed by another dealer.
III. PREPARATION
A. PARTS
| Part Number | Part Description | Quantity | ||
|---|---|---|---|---|
| 00451-00001-LBL | Authorized Modification Label(1) | 1 | ||
|
||||
B. TOOLS&EQUIPMENT
- Techstream 2.0/TIS Techstream/Techstream Lite (Software 7.31 or Higher)
- GR8 Battery Diagnostic Station
IV. BACKGROUND
As part of the settlement described above, Toyota will install Smart Stop Technology on the above listed model and model year vehicles. This feature will cut engine power in case of simultaneous application of both the accelerator and brake pedal at certain speeds and in certain driving conditions.
This LSC will be available for 2 years from the availability of the Smart Stop Technology for that model, please refer to the table in the dealer letter for model specific expiration dates.
V. ECM CALIBRATION ID VERIFICATION
- CONFIRM THE ECM CALIBRATION ID
- Perform a health check and confirm no DTCs are present.
- Confirm the current calibration ID in the ECM.
- Referencing the table below, verify if the ECM has the Updated CalibrationECM UPDATION CALIBRATION
Model Model Year Engine Transmission Current CID New CID Corolla 2009 2AZFE MT 30270000
3027010030270200 5AT 30288000
30288100
30288200
3028830030288400 2ZRFE MT 30285000
30285100
30285200
30285300
30285400
3028550030285600 302G9000
302G9100
302G9200
302G9300
302G9400302G9500 AT 302A4000
302A4100
302A4200
302A4300
302A4400
302A4500302A4600 302G8000
302G8100
302G8200
302G8300
302G8400302G8500 2010 2AZFE MT 302J2000
302J2100302J2200 5AT 302J1000
302J1100
302J1200302J1300 2ZRFE MT 302G9000
302G9100
302G9200
302G9300
302G9400302G9500 AT 302G8000
302G8100
302G8200
302G8300
302G8400302G8500 Matrix 2009 2AZFE MT 30270000
3027010030270200 5AT 30280000
30280100
30280200
3028030030280400 30282000
30282100
30282200
3028230030282400 4WD 30283000
3028310030283200 2ZRFE MT 30285000
30285100
30285200
30285300
30285400
3028550030285600 302G9000
302G9100
302G9200
302G9300
302G9400302G9500 AT 30284000
30284100
30284200
30284300
30284400
3028450030284600 302J5000
302J5100
302J5200
302J5300
302J5400302J5500 2010 2AZFE MT 302J2000
302J2100302J2200 5AT 302J7000
302J7100
302J7200302J7300 302J8000
302J8100
302J8200302J8300 4WD 302J9000
302J9100302J9200 2ZRFE MT 302G9000
302G9100
302G9200
302G9300
302G9400302G9500 AT 302J5000
302J5100
302J5200
302J5300
302J5400302J5500 Land Cruiser 2008-2009 3URFE AT 360C2000
360C2100
360C2200
360C2300
360C2400
360C2500360C2600 2010 3URFE AT 360D8000
360D8100360D8200 Highlander 2008-2010 2GRFE 2WD 348A7000
348A7100
348A7200
348E6000
348E6100348E6200 4WD 348A8000
348A8100
348A8200
348E7000
348E7100348E7200 2009-2010 1ARFE 2WD 348E3000
348E3100348E3200 RAV4 2006 2GRFE 2WD 34265000
3426510034265200 4WD 34264000
3426410034264200 2007 2GRFE 2WD 34276000 34276100 4WD 34275000 34275100 2006-2008 2AZFE 2WD 34248000
34248100
34271000
34271100
34282000
34282100
3428220034282300 4WD 34249000
34249100
34272000
34272100
34283000
34283100
3428320034283300 2GRFE 2WD 34285000
34285100
3428520034285300 4WD 34286000
34286100
3428620034286300 2009-2010 2ARFE 2WD 34287000
34287100
342F0100
342F0200342F0300 4WD 34288000
34288100
342F1100
342F1200342F1300 2GRFE 2WD 342A1000
342A1100
342A1200342A1300 4WD 342A3000
342A3100
342A3200342A3300 - If the ECM has already been calibrated with the new calibration the campaign is complete.
VI. ECM REFLASH PROCEDURE
|
- CONNECT THE GR8
- Set the GR8 to Power Supply Mode to help maintain 13.5 volts during ECM reprogramming.
- A battery charger set to power supply mode MUST be used during reprogramming.
- ECM damage may occur if the correct battery charger setting is not used.
- REFLASH THE ECM
- Click yes on the health check results screen, or follow the links on the table above to begin the reflash process.
- ATTACH THE AUTHORIZED VEHICLE MODIFICATION LABEL
- CHECK FOR DTCs
< VERIFY REPAIR QUALITY >
- Confirm the GR8 is set up properly prior to beginning the reprogramming
- Confirm the reflash completes successfully
- Confirm the Authorized Vehicle Modification Label is filled out and affixed to the vehicle
- Confirm there are no DTCs in the ECM
If you have any questions regarding this update, please contact your regional representative