Problem Symptoms Table [11/2017 - 08/2019]
NOTE:
Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for Navigation System.
Refer to PRECAUTION [11/2015 - 12/2018] , or refer to PRECAUTION [12/2018 - 07/2020]
HINT:
- Use the table below to help determine the cause of problem symptoms. If multiple suspected areas are listed, the potential causes of the symptoms are listed in order of probability in the "Suspected Area" column of the table. Check each symptom by checking the suspected areas in the order they are listed. Replace parts as necessary.
- Inspect the fuses and relays related to this system before inspecting the suspected areas below.
DISPLAY FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| Black screen (no image appears on the navigation/audio screen) | Proceed to "Black Screen" | Refer to Black Screen [11/2015 - ] |
| Proceed to "Check Software Error History" in Operation Check | Refer to OPERATION CHECK [11/2017 - 08/2019] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Display does not dim when the tail switch is turned on | Proceed to "Display does not Dim when Light Control Switch is Turned ON" | Refer to Display does not Dim when Light Control Switch is Turned ON [11/2015 - ] |
| Proceed to "Illumination Circuit" | Refer to Illumination Circuit [11/2015 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Power does not turn off (screen remains on) | Proceed to "Navigation Receiver Assembly Power Source Circuit" | Refer to Navigation Receiver Assembly Power Source Circuit [11/2015 - ] |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Screen is distorted | Proceed to "Navigation Receiver Assembly Power Source Circuit" | Refer to Navigation Receiver Assembly Power Source Circuit [11/2015 - ] |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Screen flicker or color distortion | Proceed to "Screen Flicker or Color Distortion" | Refer to Screen Flicker or Color Distortion [11/2015 - ] |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] |
PANEL SWITCH AND TOUCH PANEL SWITCH FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| Illumination for panel switches does not come on with tail switch on | Proceed to "Illumination for Panel Switch does not Come on with Tail Switch ON" | Refer to Illumination for Panel Switch does not Come on with Tail Switch ON [11/2015 - ] |
| Proceed to "Illumination Circuit" | Refer to Illumination Circuit [11/2015 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Panel switches do not function | Proceed to "Panel Switches do not Function" | Refer to Panel Switches do not Function [11/2015 - ] |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Touch panel switch does not function | Proceed to "Touch Panel Switch does not Function" | Refer to Touch Panel Switch does not Function [11/2015 - ] |
| Proceed to "Navigation Receiver Assembly Power Source Circuit" | Refer to Navigation Receiver Assembly Power Source Circuit [11/2015 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Navigation function switches can be operated while vehicle being driven | Proceed to "Parking Brake Switch Circuit" | Refer to Parking Brake Switch Circuit [11/2015 - ] |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] |
STEERING PAD SWITCH FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| System cannot be operated by steering pad switch | Proceed to "Panel Switches do not Function" | Refer to Panel Switches do not Function [11/2015 - ] |
| Proceed to "Steering Pad Switch Circuit" | Refer to Steering Pad Switch Circuit [11/2015 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Illumination for steering pad switch does not come on with tail switch on | Proceed to "Illumination Circuit" | Refer to Illumination Circuit [11/2015 - ] |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] |
NAVIGATION FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| GPS mark is not displayed | Proceed to "GPS Mark is not Displayed" | Refer to GPS Mark is not Displayed [11/2015 - ] |
| Antenna cord sub-assembly (for navigation antenna) | Refer to REMOVAL [11/2015 - ] | |
| Antenna cord sub-assembly (for radio antenna) | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Navigation antenna assembly | Refer to REMOVAL [11/2015 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Date and time on navigation screen are different from actual date and time | Proceed to "GPS Mark is not Displayed" | Refer to GPS Mark is not Displayed [11/2015 - ] |
| Antenna cord sub-assembly (for navigation antenna) | Refer to REMOVAL [11/2015 - ] | |
| Antenna cord sub-assembly (for radio antenna) | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Navigation antenna assembly | Refer to REMOVAL [11/2015 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Vehicle position mark deviates from correct position and does not return to correct position | Proceed to "GPS Mark is not Displayed" | Refer to GPS Mark is not Displayed [11/2015 - ] |
| Antenna cord sub-assembly (for navigation antenna) | Refer to REMOVAL [11/2015 - ] | |
| Antenna cord sub-assembly (for radio antenna) | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Navigation antenna assembly | Refer to REMOVAL [11/2015 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Cursor or map rotates when vehicle is stopped | Proceed to "Cursor or Map Rotates when Vehicle Stopped" | Refer to Cursor or Map Rotates when Vehicle Stopped [11/2015 - ] |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Vehicle position mark moves in the opposite direction to the vehicle | Proceed to "Cursor or Map Rotates when Vehicle Stopped" | Refer to Cursor or Map Rotates when Vehicle Stopped [11/2015 - ] |
| Proceed to "Reverse Signal Circuit" | Refer to Reverse Signal Circuit [11/2015 - 12/2018] , or refer to Reverse Signal Circuit [12/2018 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Vehicle position mark deviates from and returns to correct position repeatedly even though GPS mark is displayed | Proceed to "GPS Mark is not Displayed" | Refer to GPS Mark is not Displayed [11/2015 - ] |
| Drive the vehicle for sensor learning (at a place where GPS signals can be received, drive the vehicle clockwise and counterclockwise in at least a 200 meter square 2 times or more) | - | |
| Antenna cord sub-assembly (for navigation antenna) | Refer to REMOVAL [11/2015 - ] | |
| Antenna cord sub-assembly (for radio antenna) | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Navigation antenna assembly | Refer to REMOVAL [11/2015 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Vehicle position mark moves slow or fast | Proceed to "GPS Mark is not Displayed" | Refer to GPS Mark is not Displayed [11/2015 - ] |
| Antenna cord sub-assembly (for navigation antenna) | Refer to REMOVAL [11/2015 - ] | |
| Antenna cord sub-assembly (for radio antenna) | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Navigation antenna assembly | Refer to REMOVAL [11/2015 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Voice guidance does not function | Proceed to "Voice Guidance does not Function" | Refer to Voice Guidance does not Function [11/2015 - ] |
| Proceed to "Mute Signal Circuit between Navigation Receiver Assembly and Stereo Component Amplifier"*1 | Refer to Mute Signal Circuit between Navigation Receiver Assembly and Stereo Component Amplifier [11/2015 - 12/2018] , or refer to Mute Signal Circuit between Navigation Receiver Assembly and Stereo Component Amplifier [12/2018 - ] | |
| Proceed to "Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver"*1*2 | Refer to Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver [11/2015 - 12/2018] , or refer to Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver [12/2018 - ] | |
| Proceed to "Mute Signal Circuit between Radio Receiver and Telematics Transceiver"*2*3 | Refer to Mute Signal Circuit between Navigation Receiver and Telematics Transceiver [11/2017 - ] | |
| Proceed to "Navigation Voice Circuit"*1 | Refer to Navigation Voice Circuit [11/2015 - 12/2018] , or refer to Navigation Voice Circuit [12/2018 - ] | |
| Proceed to "Speaker Circuit" | Refer to Speaker Circuit [11/2017 - ] | |
| DCM (telematics transceiver)*2 | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Stereo component amplifier assembly*1 | Refer to REMOVAL [11/2015 - 12/2018] , or refer to REMOVAL [12/2018 - 07/2020] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Map display is incomplete | SD card (disc player disc) | - |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Route cannot be calculated | Proceed to "Route cannot be Calculated" | Refer to Route cannot be Calculated [11/2015 - ] |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Navigation system cannot record memory point registration or each item setting | Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] |
| A message indicating to wait for a while because of low temperature is displayed | Start the engine and increase cabin temperature (near navigation receiver assembly) | - |
| SD card (disc player disc) | - | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| A message is displayed because map data cannot be read, and current position screen is not displayed | If a message appears only when driving on rough roads, check if the message disappears when vehicle is stopped | - |
| SD card (disc player disc) | - | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Map screen turns white or blue (GPS receiving status is displayed normally, and switches and own vehicle position mark are also displayed normally) | Change map scale to the smallest (a scale that shows a large area) | - |
| SD card (disc player disc) | - | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Traffic information is not displayed | Proceed to "Traffic Information is not Displayed" | Refer to Traffic Information is not Displayed [11/2015 - ] |
| Customize parameters cannot be changed (customize parameters can be changed by using the Techstream) | Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] |
| Reverse signal does not change in vehicle signal check mode | Proceed to "Reverse Signal Circuit" | Refer to Reverse Signal Circuit [11/2015 - 12/2018] , or refer to Reverse Signal Circuit [12/2018 - ] |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Parking brake switch signal does not change in vehicle signal check mode | Proceed to "Parking Brake Switch Circuit" | Refer to Parking Brake Switch Circuit [11/2015 - ] |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] |
- *1: for 10 Speakers
*2: w/ Manual (SOS) Switch
*3: for 6 Speakers
GENERAL AUDIO FUNCTION
- *1: for 10 Speakers
*2: w/ Manual (SOS) Switch
*3: for 6 Speakers
FM OR AM RADIO FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| Radio broadcast cannot be received or poor reception | Proceed to "Radio Broadcast cannot be Received or Poor Reception" | Refer to Radio Broadcast cannot be Received or Poor Reception [11/2015 - ] |
| Radio broadcast can be received but radio station cannot be displayed (some radio stations do not provide their name information) | Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] |
| Radio broadcast can be displayed but radio broadcast cannot be heard from speakers | Check the volume settings | - |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Radio broadcast can be received but station list cannot be displayed | Wait for 120 seconds in radio mode, and select "Refresh" switch on the station list screen | - |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Radio broadcast can be received but station list cannot be updated | Select "Refresh" on the station list screen | - |
| Wait for 10 minutes with the power switch on (ACC), and select "Refresh" on the station list screen again | - | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| After the voice recognition function or hands-free function is turned off, the cache radio does not operate | Check that the cache radio setting is on | - |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| When the cache radio is playing, sound is interrupted, sound cannot be heard or sound quality is poor | Check if similar symptoms occur when receiving conventional FM/AM radio broadcasts | - |
| Check if similar symptoms occur when receiving other broadcasts | - | |
| Move the vehicle to a place where the reception is good and check again | - | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| When the cache radio is playing, sound can be heard, but no information is displayed (some radio stations do not provide their name information) | Check if similar symptoms occur when receiving other broadcasts | - |
| Move the vehicle to a place where the reception is good and check again | - | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] |
CD PLAYER FUNCTION (FOR 7 INCH DISPLAY)
| Symptom | Suspected Area | Link |
|---|---|---|
| CD cannot be played or player does not function with disc | Proceed to "Disc Player Outline" in System Description and check if the CD is compatible with the CD player | Refer to SYSTEM DESCRIPTION [11/2017 - 08/2019] |
| Proceed to "Check Optical Disc Error History" in Operation Check | Refer to OPERATION CHECK [11/2017 - 08/2019] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| CD cannot be inserted/played or CD is ejected right after insertion | Proceed to "Check Optical Disc Error History" in Operation Check | Refer to OPERATION CHECK [11/2017 - 08/2019] |
| Proceed to "CD cannot be Inserted or is Ejected Right After Insertion" | Refer to CD cannot be Inserted or is Ejected Right After Insertion [11/2017 - 08/2019] | |
| CD cannot be ejected | Proceed to "Check Optical Disc Error History" in Operation Check | Refer to OPERATION CHECK [11/2017 - 08/2019] |
| Proceed to "CD cannot be Ejected" | Refer to CD cannot be Ejected [11/2017 - 08/2019] | |
| CD sound skips | Proceed to "Check Optical Disc Error History" in Operation Check | Refer to OPERATION CHECK [11/2017 - 08/2019] |
| Proceed to "CD Sound Skips" | Refer to CD Sound Skips [11/2017 - 08/2019] | |
| Sound quality is bad only when CD is played (volume is too low) | Proceed to "Check Optical Disc Error History" in Operation Check | Refer to OPERATION CHECK [11/2017 - 08/2019] |
| Proceed to "Sound Quality is Bad Only when CD is Played (Volume is Too Low)" | Refer to Sound Quality is Bad Only when CD is Played (Volume is Too Low) [11/2017 - 08/2019] | |
| When CD is playing, some cover art is not displayed | When a song unregistered to the Gracenote CDDB is playing, its cover art cannot be displayed | - |
| When CD is playing, cover art cannot be displayed | Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] |
| Album cover art cannot be displayed | Check that display cover art on the CD settings screen is set to on | - |
| Check if similar symptoms occur with another vehicle | - | |
| If an indication to update the Gracenote database appears on the album cover art screen and update data has been downloaded to the navigation receiver assembly, update the Gracenote database to the latest version. | - | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] |
AUX (STEREO JACK) FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| External device sound cannot be heard or sound quality is bad (stereo jack is used) | Proceed to "Sound Signal Circuit between Navigation Receiver Assembly and Stereo Jack Adapter" | Refer to Sound Signal Circuit between Navigation Receiver Assembly and Stereo Jack Adapter [11/2015 - 12/2018] , or refer to Sound Signal Circuit between Navigation Receiver Assembly and Stereo Jack Adapter [12/2018 - ] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [11/2015 - 12/2018] , or refer to REMOVAL [12/2018 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| "AUX/VTR" is not displayed on system check mode screen | Proceed to "Sound Signal Circuit between Navigation Receiver Assembly and Stereo Jack Adapter" | Refer to Sound Signal Circuit between Navigation Receiver Assembly and Stereo Jack Adapter [11/2015 - 12/2018] , or refer to Sound Signal Circuit between Navigation Receiver Assembly and Stereo Jack Adapter [12/2018 - ] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [11/2015 - 12/2018] , or refer to REMOVAL [12/2018 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Screen is distorted or not displayed only when using a device connected to the No. 1 stereo jack adapter assembly | Check if the appropriate image signal setting (NTSC/PAL) is selected | - |
| Connect a known good device to the No. 1 stereo jack adapter assembly and check if an image is output | - | |
| Connect using a known good cable and check if an image is output | - | |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [11/2015 - 12/2018] , or refer to REMOVAL [12/2018 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] |
VOICE RECOGNITION FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| Voice menu screen is not displayed (voice recognition function does not turn on) | Check if the voice recognition prompt function is on | - |
| Proceed to "Panel Switches do not Function" | Refer to Panel Switches do not Function [11/2015 - ] | |
| Proceed to "Steering Pad Switch Circuit" | Refer to Steering Pad Switch Circuit [11/2015 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| When voice recognition switch is pressed, a short beep is emitted but voice cannot be recognized properly | Proceed to "Voice is not Recognized" | Refer to Voice is not Recognized [11/2015 - ] |
| Proceed to "Microphone Circuit between Microphone and Navigation Receiver Assembly" | Refer to Microphone Circuit between Microphone and Navigation Receiver Assembly [11/2015 - ] | |
| SD card (disc player disc) | - | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Mobile assistant function does not operate (w/ Mobile Assistant Function) | Check if the "Siri" voice recognition application can be used on the device | - |
| Check if a hard reset of the device corrects the problem | - | |
| Proceed to "Steering Pad Switch Circuit" | Refer to Steering Pad Switch Circuit [11/2015 - ] | |
| Proceed to "Voice is not Recognized" | Refer to Voice is not Recognized [11/2015 - ] | |
| Proceed to "Microphone Circuit between Microphone and Navigation Receiver Assembly" | Refer to Microphone Circuit between Microphone and Navigation Receiver Assembly [11/2015 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] |
"BLUETOOTH" HANDS-FREE FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| "Bluetooth" is inoperative (in-vehicle device cannot be recognized by the cellular phone) | Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2015 - ] |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| "Bluetooth" compatible cellular phone cannot be registered | Proceed to "Cellular Phone Registration Failure" | Refer to Cellular Phone Registration Failure [11/2015 - ] |
| "Bluetooth" compatible cellular phone cannot be connected | Check that no other cellular phone is connected as a hands-free device | - |
| Bring the cellular phone near the in-vehicle device and reconnect it | - | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2015 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| "Bluetooth" compatible cellular phone cannot be connected automatically (can be connected manually) | Check that "Bluetooth" automatic connection setting of the in-vehicle device is on | - |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| "Bluetooth" compatible cellular phone connection is disconnected | Bring the cellular phone near the in-vehicle device and check if it is reconnected | - |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2015 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Message that prompts to check the cellular phone is displayed | Bring the cellular phone near the in-vehicle device and check if it is reconnected | - |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2015 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| When the power switch is turned on (ACC), instructions for checking the connection condition between the in-vehicle device and cellular phone are displayed | Turn the cellular phone connection conformation display on the in-vehicle device off | - |
| Phonebook data cannot be transferred | Check that the phonebook data automatic transfer setting of the in-vehicle device is on | - |
| Enter "1234" into the "Bluetooth" phone (when transferring phonebook data, OBEX authentication may be required) | - | |
| Check that no applications on the cellular phone are operating | - | |
| If using "Bluetooth" audio function, cancel the "Bluetooth" audio player connection and check the operation | - | |
| Transfer phonebook data manually | - | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2015 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Phonebook data is cleared | Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] |
| Phonebook data cannot be edited | Check that the phonebook data automatic transfer setting is off | - |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| All the transferred phonebook data is sorted to "Other" | Check that no applications on the cellular phone are operating | - |
| Check that phonebook data in the cellular phone is not stored to the SIM card | - | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2015 - ] | |
| Explain to the customer that all the transferred phonebook data may be stored to "Other" depending on cellular phone | - | |
| Cellular phone cannot make outgoing/incoming calls | Move the vehicle into a cellular phone service area, check that the "Bluetooth" device is connected to the vehicle and operate device again | - |
| Check that the cellular phone can make outgoing/incoming calls properly when not connected via "Bluetooth" | - | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2015 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Other caller's voice is interrupted by noise or sound quality is poor | Check the receiving voice volume (if it is too high, voice may sound distorted) | - |
| Make a call with the cellular phone disconnected from "Bluetooth" and check that other caller's voice can be heard clearly | - | |
| Proceed to "Check Hands-free Voice Quality Setting" in Operation Check | Refer to OPERATION CHECK [11/2017 - 08/2019] | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2015 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Other caller's voice cannot be heard | Check that reception voice volume is not set to minimum | - |
| Make a call with the cellular phone disconnected from "Bluetooth" and check that other caller's voice can be heard clearly | - | |
| Proceed to "Check Hands-free Voice Quality Setting" in Operation Check | Refer to OPERATION CHECK [11/2017 - 08/2019] | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2015 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Caller's voice (your voice) is interrupted by noise or sound quality is poor | Check the transmitting voice volume (if it is too high, voice may sound distorted) | - |
| Check that nothing can cause noise around the microphone (an outlet of the air conditioning system facing the microphone, wind from an open window, additional devices, etc., may affect noise occurrence) | - | |
| Proceed to "Check Hands-free Voice Quality Setting" in Operation Check | Refer to OPERATION CHECK [11/2017 - 08/2019] | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2015 - ] | |
| Proceed to "Microphone Circuit between Microphone and Navigation Receiver Assembly" | Refer to Microphone Circuit between Microphone and Navigation Receiver Assembly [11/2015 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Other caller cannot hear your voice | Check that the mute button is not on | - |
| Check that nothing can cause noise around the microphone (an outlet of the air conditioning system facing the microphone, wind from an open window, additional devices, etc., may affect noise occurrence) | - | |
| Proceed to "Check Hands-free Voice Quality Setting" in Operation Check | Refer to OPERATION CHECK [11/2017 - 08/2019] | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2015 - ] | |
| Proceed to "Microphone Circuit between Microphone and Navigation Receiver Assembly" | Refer to Microphone Circuit between Microphone and Navigation Receiver Assembly [11/2015 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| No notification when a new SMS/MMS/e-mail has been received | Check the SMS/MMS/e-mail notification settings on the cellular phone and the navigation receiver assembly | - |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2015 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Received SMS/MMS/e-mail cannot be read | Check the SMS/MMS/e-mail transfer settings on the cellular phone and the navigation receiver assembly | - |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2015 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| SMS/MMS/e-mail cannot be replied to | Move the vehicle into a cellular phone service area, and check the operation of the navigation receiver assembly and cellular phone | - |
| Check that the cellular phone can send an SMS/MMS/e-mail | - | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2015 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] |
"BLUETOOTH" AUDIO FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| Portable player cannot be registered | Proceed to "Portable Player cannot be Registered" | Refer to Portable Player cannot be Registered [11/2015 - ] |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Portable player cannot be connected manually/automatically | Proceed to "Portable Player cannot be Registered" | Refer to Portable Player cannot be Registered [11/2015 - ] |
| Proceed to "Portable Player cannot be Connected Manually/Automatically" | Refer to Portable Player cannot be Connected Manually/Automatically [11/2015 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Cellular phone with portable audio function cannot be recognized as "Bluetooth" audio device even when connected using "Bluetooth" | Proceed to "Portable Player cannot be Registered" | Refer to Portable Player cannot be Registered [11/2015 - ] |
| Proceed to "Portable Player cannot be Connected Manually/Automatically" | Refer to Portable Player cannot be Connected Manually/Automatically [11/2015 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Sound of portable player cannot be heard from speakers, or sound is low | Proceed to "Sound of Portable Player cannot be Heard from Speakers or Sound is Low" | Refer to Sound of Portable Player cannot be Heard from Speakers or Sound is Low [11/2015 - ] |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Portable player does not play even after "Bluetooth" audio mode is selected | Proceed to "Does not Play even after Bluetooth Audio Mode is Selected" | Refer to Does not Play even after Bluetooth Audio Mode is Selected [11/2015 - ] |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Portable player does not play | Proceed to "Does not Play even after Bluetooth Audio Mode is Selected" | Refer to Does not Play even after Bluetooth Audio Mode is Selected [11/2015 - ] |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Track information such as track number, track name, elapsed play time and playlist is not displayed | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | Refer to Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device [11/2015 - ] |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Operation switches for portable player such as play, pause, repeat, random and scan are not displayed | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | Refer to Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device [11/2015 - ] |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Battery condition of portable player is not displayed | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | Refer to Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device [11/2015 - ] |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| "Bluetooth" signal condition is not displayed | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | Refer to Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device [11/2015 - ] |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Portable player cannot pause, select file, fast forward, fast rewind, play at random | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | Refer to Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device [11/2015 - ] |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Noise occurs or sound skips when portable player plays | Proceed to "Noise Occurs or Sound Skips when Portable Player Plays" | Refer to Noise Occurs or Sound Skips when Portable Player Plays [11/2015 - ] |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Registered device cannot be deleted | Proceed to "Registered Device cannot be Deleted" | Refer to Registered Device cannot be Deleted [11/2015 - ] |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] |
USB AUDIO SYSTEM FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| USB audio system sound cannot be heard or sound quality is bad (USB connector is used) | Proceed to "Data Signal Circuit between Navigation Receiver Assembly and Stereo Jack Adapter" | Refer to Data Signal Circuit between Navigation Receiver Assembly and Stereo Jack Adapter [11/2015 - ] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [11/2015 - 12/2018] , or refer to REMOVAL [12/2018 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| USB device or "iPod" is not recognized | Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [08/2016 - 12/2018] , or refer to USB Audio System Recognition/Play Error [12/2018 - ] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [11/2015 - 12/2018] , or refer to REMOVAL [12/2018 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Track information such as track, artist and album names is not displayed | Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [08/2016 - 12/2018] , or refer to USB Audio System Recognition/Play Error [12/2018 - ] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [11/2015 - 12/2018] , or refer to REMOVAL [12/2018 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| USB device or "iPod" is recognized but cannot play or play in a sorted order | Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [08/2016 - 12/2018] , or refer to USB Audio System Recognition/Play Error [12/2018 - ] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [11/2015 - 12/2018] , or refer to REMOVAL [12/2018 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Album cover art cannot be displayed | Check that display cover art on the "iPod" or USB settings screen is set to on | - |
| Check if similar symptoms occur with another vehicle | - | |
| If an indication to update the Gracenote database appears on the album cover art screen and update data has been downloaded to the navigation receiver assembly, update the Gracenote database to the latest version | - | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| User set album cover art cannot be displayed | Check that a JPEG file is used for the album cover art registered to the music data in the USB device or "iPod" | - |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| "iPod" battery cannot be charged | Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [08/2016 - 12/2018] , or refer to USB Audio System Recognition/Play Error [12/2018 - ] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [11/2015 - 12/2018] , or refer to REMOVAL [12/2018 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Screen is distorted or not displayed only when using the video function of an "iPod" | Check if the "iPod" is set to output images | - |
| Check if the appropriate image signal setting (NTSC/PAL) is selected | - | |
| Check if video sound input is set to A/V mode | - | |
| Connect using a known good cable and check if an image is output | - | |
| Proceed to "Data Signal Circuit between Navigation Receiver Assembly and Stereo Jack Adapter" | Refer to Data Signal Circuit between Navigation Receiver Assembly and Stereo Jack Adapter [11/2015 - ] | |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [11/2015 - 12/2018] , or refer to REMOVAL [12/2018 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] |
FUEL CONSUMPTION FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| "Fuel Consumption" icon is dimmed | Check if other icons or items displayed on screen have any problems | - |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Graph is not displayed on "Trip Information" screen | Recheck with the hybrid control system operating | - |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Cruise range is not displayed on "Trip Information" screen | Turn the power switch on (IG) and recheck | - |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Graph is not updated on "Past record" screen even though "Clear" is selected | Turn the power switch on (IG) and recheck | - |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Graph is not displayed on "Past record" screen | Turn the power switch on (IG) and recheck | - |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] |
"HD RADIO" FUNCTION (W/ "HD RADIO" FUNCTION)
| Symptom | Suspected Area | Link |
|---|---|---|
| Only "HD Radio" stations cannot be heard or selected, or their analog or digital sound cannot be changed | Check the "HD Radio" settings | - |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| "iPod" tagging function cannot be used | Check if a message indicating that the capacity for tag information is full is displayed | - |
| Check that the cache radio is not playing (when the cache radio is playing, "iPod" tagging function cannot be used) | - | |
| Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [08/2016 - 12/2018] , or refer to USB Audio System Recognition/Play Error [12/2018 - ] | |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [11/2015 - 12/2018] , or refer to REMOVAL [12/2018 - ] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| When the "HD Radio" is playing, cover art is not displayed | When a song unregistered to the Gracenote CDDB is playing or cover art information is not provided by the broadcast station, its cover art cannot be displayed | - |
| When the "HD Radio" is playing, cover art cannot be displayed | Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] |
| Broadcast station logo cannot be displayed | Check if similar symptoms occur when receiving other broadcasts | - |
| Check if similar symptoms occur with another vehicle | - | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| SPS channel cannot be selected | Check that "HD Radio" FM mode is selected | - |
| After pressing "Refresh" switch, check that the SPS channel is on the station list | - | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| When the SPS channel is selected, sound cannot be heard | After pressing "Refresh" switch, select the SPS channel on the station list | - |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] |
SDARS SYSTEM FUNCTION (W/ SDARS SYSTEM)
| Symptom | Suspected Area | Link |
|---|---|---|
| Satellite radio broadcast cannot be received or reception is bad | Proceed to "Satellite Radio Broadcast cannot be Received" | Refer to Satellite Radio Broadcast cannot be Received [11/2015 - ] |
| Stereo component tuner assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Satellite radio cannot receive pay-type broadcasts | Proceed to "Satellite Radio Broadcast cannot be Received" | Refer to Satellite Radio Broadcast cannot be Received [11/2015 - ] |
| Stereo component tuner assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Satellite radio broadcast cannot be selected or after selecting broadcast, broadcast cannot be added into memory | Proceed to "Satellite Radio Broadcast cannot be Received" | Refer to Satellite Radio Broadcast cannot be Received [11/2015 - ] |
| Proceed to "Satellite Radio Broadcast cannot be Selected or After Selecting Broadcast, Broadcast cannot be Added into Memory" | Refer to Satellite Radio Broadcast cannot be Selected or After Selecting Broadcast, Broadcast cannot be Added into Memory [11/2015 - ] | |
| Stereo component tuner assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Satellite radio can be displayed but radio broadcast cannot be heard from speakers | Check the volume settings | - |
| Proceed to "Satellite Radio Broadcast cannot be Received" | Refer to Satellite Radio Broadcast cannot be Received [11/2015 - ] | |
| Stereo component tuner assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Broadcast station logo cannot be displayed | Proceed to "Satellite Radio Broadcast cannot be Received" | Refer to Satellite Radio Broadcast cannot be Received [11/2015 - ] |
| Proceed to "Data Signal Circuit between Navigation Receiver Assembly and Extension Module" | Refer to Data Signal Circuit between Navigation Receiver Assembly and Extension Module [11/2015 - ] | |
| Stereo component tuner assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Satellite radio text information cannot be displayed | Proceed to "Satellite Radio Broadcast cannot be Received" | Refer to Satellite Radio Broadcast cannot be Received [11/2015 - ] |
| Stereo component tuner assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Satellite radio broadcast station cannot be selected (scan cannot be performed) | Proceed to "Satellite Radio Broadcast cannot be Received" | Refer to Satellite Radio Broadcast cannot be Received [11/2015 - ] |
| Stereo component tuner assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| When the satellite radio is playing, some cover art is not displayed | When a song unregistered to the Gracenote CDDB is playing, its cover art cannot be displayed | - |
| When the satellite radio is playing, cover art cannot be displayed | Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] |
ENTUNE APP SUITE FUNCTION (W/ ENTUNE APP SUITE FUNCTION)
| Symptom | Suspected Area | Link |
|---|---|---|
| An Entune App Suite system error message is displayed on the screen | Follow the on screen instructions | - |
| Proceed to "Confirm Cellular Phone Functionality" | Refer to Confirm Cellular Phone Functionality [11/2015 - ] | |
| Proceed to "Confirm Vehicle Headunit Functionality" | Refer to Confirm Vehicle Headunit Functionality [11/2015 - ] | |
| Proceed to "Entune App Suite Reset Procedure" in Operation Check | Refer to OPERATION CHECK [11/2017 - 08/2019] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Entune App Suite apps and services are not operating as expected | Proceed to "Confirm Cellular Phone Functionality" | Refer to Confirm Cellular Phone Functionality [11/2015 - ] |
| Proceed to "Confirm Vehicle Headunit Functionality" | Refer to Confirm Vehicle Headunit Functionality [11/2015 - ] | |
| Proceed to "Entune App Suite Reset Procedure" in Operation Check | Refer to OPERATION CHECK [11/2017 - 08/2019] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Entune App Suite voice recognition is not possible (voice recognition on the navigation system is normal) | Proceed to "Confirm Cellular Phone Functionality" | Refer to Confirm Cellular Phone Functionality [11/2015 - ] |
| Proceed to "Confirm Vehicle Headunit Functionality" | Refer to Confirm Vehicle Headunit Functionality [11/2015 - ] | |
| Proceed to "Entune App Suite Reset Procedure" in Operation Check | Refer to OPERATION CHECK [11/2017 - 08/2019] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] | |
| Sound quality of Entune App Suite function is poor Entune App Suite system | Check that cellular phone handset volume is turned up | - |
| Check that adequate signal is maintained while the vehicle is being driven | - | |
| Proceed to "Confirm Cellular Phone Functionality" | Refer to Confirm Cellular Phone Functionality [11/2015 - ] | |
| Proceed to "Confirm Vehicle Headunit Functionality" | Refer to Confirm Vehicle Headunit Functionality [11/2015 - ] | |
| Proceed to "Entune App Suite Reset Procedure" in Operation Check | Refer to OPERATION CHECK [11/2017 - 08/2019] | |
| Navigation receiver assembly | Refer to REMOVAL [11/2017 - 12/2018] , or refer to REMOVAL [12/2018 - 08/2019] |