Improper Operation [02/2017 - ]: Procedure

1. Use the Techstream to check the door glass operation history around the time that the malfunction reported by the customer occurred, based on the contents of the customer interview and the last recorded door window operation history around the time that the problem is reported to have occurred.
   1. On the Techstream screen, enter the following menus: Body Electrical / Main Body / Utility / Operation History Analysis. According to the display on the Techstream, read the operation history.

      Refer to OPERATION HISTORY LIST [02/2017 - ] 

   2. Check that there is power window operation history as reported by the customer.

      Refer to OPERATION HISTORY LIST [02/2017 - ] 

      HINT: 

      Based on the displayed operation history, perform vehicle-side inspection, and perform repairs if a problem is found. If the vehicle has no malfunction, interview the customer about possible causes such as "the driver" and "environmental / other than the driver".

   Result

   Result	Proceed to
   There is no operational history around the time that the customer reported the malfunction to have occurred	A
   There is operational history around the time that the customer reported the malfunction to have occurred, and by following the instructions to inspect the relevant areas, the malfunction was identified	B
   There is operational history around the time that the customer reported the malfunction to have occurred, but the malfunction could not be identified even by following the instructions to inspect the relevant areas	C

Result: 

B 

END (VEHICLE MALFUNCTION) 

Result: 

C 

See step  4

Result: 

A 

See step  2

1. Check power door lock operation.

   Refer to OPERATION CHECK [02/2017 - 10/2017] , or refer to OPERATION CHECK [10/2017 - 12/2021] , or refer to OPERATION CHECK [12/2021 - ]

   OK

   Power door lock operates normally.

   Result

   Proceed to
   OK
   NG

Result: 

NG 

GO TO POWER DOOR LOCK CONTROL SYSTEM. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [02/2017 - ] 

Result: 

OK 

See step  3

1. Check the wireless door lock control function
   1. w/ Smart Key System:

      Refer to OPERATION CHECK [02/2017 - 10/2017] , or refer to OPERATION CHECK [10/2017 - 12/2021] , or refer to OPERATION CHECK [12/2021 - ]

   1. w/o Smart Key System:

      Refer to OPERATION CHECK [02/2017 - 10/2017] , or refer to OPERATION CHECK [10/2017 - 12/2021] , or refer to OPERATION CHECK [12/2021 - ]

   OK

   Wireless door lock function operates normally.

   Result

   Result	Proceed to
   OK	A
   NG (w/ Smart Key System)	B
   NG (w/o Smart Key System)	C

Result: 

B 

GO TO WIRELESS DOOR LOCK CONTROL SYSTEM. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [02/2017 - ] 

Result: 

C 

GO TO WIRELESS DOOR LOCK CONTROL SYSTEM. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [02/2017 - ] 

Result: 

A 

See step  4

1. If the phenomenon could not be confirmed or reproduced, after explaining this to the customer, also explain the history of input signals involving systems such as the multiplex network master switch assembly and electronic key (electrical key transmitter sub-assembly) for the relevant date/time in the operational history.

   Refer to OPERATION HISTORY LIST [02/2017 - ] 

   Result

   Result	Proceed to
   Cause was identified	A
   Cause could not be identified	B

Result: 

A 

END 

Result: 

B 

CHECK INTERMITTENT PROBLEMS. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [02/2017 - 10/2017]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [10/2017 - 05/2018]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [05/2018 - 09/2019]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [09/2019 - 08/2020]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [08/2020 - ]