How To Proceed With Troubleshooting [12/2021 - 10/2023]: Procedure

VEHICLE BROUGHT TO WORKSHOP

Confirm how vehicle was brought to workshop.

Vehicle was driven
Vehicle was towed

HINT:

The malfunction location may be narrowed down by confirming whether the vehicle was driven or towed.

Result

Proceed to
NEXT

Result:

See step 2

CUSTOMER PROBLEM ANALYSIS

HINT:

In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
Gather as much information as possible for reference. Past malfunctions that seem unrelated may also help in some cases.

The following 5 items are important points for problem analysis:

What	Vehicle model, system name
When	Date and time, frequency, whether the problem occurred recently or has been occurring for a long time
Where	Whether the problem occurs at specified location
Under what conditions?	Whether the doors were locked or unlocked, whether the engine switch was on (IG), whether the engine was running
How did it happen?	Ask the customer for details about the vehicle operating conditions, environment and malfunction. Refer to CUSTOMER PROBLEM ANALYSIS CHECK [11/2018 - ]

Result

Proceed to
NEXT

Result:

See step 3

BASIC CHECK

Measure the battery voltage.
Standard voltage

11 to 14 V

HINT:
- A simple method to determine whether the battery is depleted is to operate the horn.
- If the battery voltage is below 11 V, recharge or replace the battery.
Check for blown fuses, open or shorted wire harnesses, improperly connected connectors and other problems in areas that can be visually inspected.

Check the connections of each connector and check them for deformation or damage.

Result

Proceed to
NEXT

Result:

See step 4

CHECK FOR DTCS AND SAVE OPERATION HISTORY

Using the Techstream, enter the following menus: Health Check.

HINT:

If DTCs are output, first perform troubleshooting for the DTCs.
Save all output DTCs and operation history.
Operation history can also be checked using the "Utility" menu of the Techstream.
Refer to CHECK FOR INTERMITTENT PROBLEMS [11/2018 - ]

Result

Result	Proceed to
No DTCs are output	A
Wireless door lock control system and smart key system DTCs are output	B
DTCs other than wireless door lock control system and smart key system DTCs are output	C

Result:

GO TO DIAGNOSTIC TROUBLE CODE CHART. Refer to DIAGNOSTIC TROUBLE CODE CHART [12/2021 - 10/2022] , or Refer To DIAGNOSTIC TROUBLE CODE CHART [10/2022 - ]

Result:

GO TO DIAGNOSTIC TROUBLE CODE CHART. Refer to DIAGNOSTIC TROUBLE CODE CHART [12/2021 - 10/2022] , or Refer To DIAGNOSTIC TROUBLE CODE CHART [10/2022 - ]

Result:

See step 5

CHECK PROBLEM SYMPTOMS

Based on the customer problem analysis, check the problem symptoms.

Smart key system (for Start Function):
Refer to OPERATION CHECK [12/2021 - ]
Smart key system (for Entry Function):
Refer to OPERATION CHECK [11/2018 - 10/2023]

Result

Result	Proceed to
The problem symptom can be confirmed	A
The problem symptom cannot be confirmed	B

Result:

GO TO CHECK FOR INTERMITTENT PROBLEMS. Refer to CHECK FOR INTERMITTENT PROBLEMS [11/2018 - ]

Result:

See step 6

CHECK CUSTOMIZE ITEMS

Use the following customize setting methods to confirm that the smart key system is on.
- Check setting using Techstream
- Check setting on multi-display
- Check setting by manual operation
Check for the customize setting.

Refer to CUSTOMIZE PARAMETERS [08/2020 - 10/2022] , or refer to CUSTOMIZE PARAMETERS [10/2022 - ]
Use the following customize setting methods to confirm that the wireless door lock control system is on.
- Check setting using Techstream
- Check setting by manual operation
Check for the customize setting.

Refer to CUSTOMIZE PARAMETERS [08/2020 - 10/2022] , or refer to CUSTOMIZE PARAMETERS [10/2022 - 10/2023]

w/ Hands Free Power Back Door:

Use the following customize setting methods to confirm that the power back door system is on.

Check setting using Techstream
Check setting on combination meter assembly

Check for the customize setting.

Refer to HOW TO PROCEED WITH TROUBLESHOOTING [11/2018 - 10/2023]

HINT:

Even when the smart key system is turned off in the customize setting, the engine can be started by an emergency key operation.
If the smart key system, wireless door lock control system or power back door system is off, all smart key functions, wireless functions or power back door functions do not operate.

Result

Result	Proceed to
Wireless door lock control system and smart key system are on	A
Smart key system is off	B
Wireless door lock control system is off	C
Power back door system is off	D

Result:

GO TO CUSTOMIZE PARAMETERS. Refer to CUSTOMIZE PARAMETERS [08/2020 - 10/2022] , or refer to CUSTOMIZE PARAMETERS [10/2022 - ]

Result:

GO TO CUSTOMIZE PARAMETERS. Refer to CUSTOMIZE PARAMETERS [08/2020 - 10/2022] , or refer to CUSTOMIZE PARAMETERS [10/2022 - 10/2023]

Result:

GO TO CUSTOMIZE PARAMETERS. Refer to CUSTOMIZE PARAMETERS [11/2018 - 10/2023]

Result:

See step 7

CHECK POWER DOOR LOCK CONTROL SYSTEM

Check the power door lock control system.

Refer to OPERATION CHECK [11/2018 - 10/2023]

Result

Result	Proceed to
Power door lock control system operates properly	A
Power door lock control system does not operate properly	B

Result:

GO TO POWER DOOR LOCK CONTROL SYSTEM (HOW TO PROCEED WITH TROUBLESHOOTING). Refer to HOW TO PROCEED WITH TROUBLESHOOTING [11/2018 - 10/2023]

Result:

See step 8

CHECK WIRELESS DOOR LOCK CONTROL SYSTEM

Check the wireless door lock control system.

Refer to OPERATION CHECK [08/2020 - 10/2023]

Result

Result	Proceed to
All functions operate properly	A
Wireless lock/unlock function does not operate (smart key function also does not operate)	B
Wireless lock/unlock function does not operate (smart key function operates)	C
Only back door open function does not operate	D
Door ajar warning function does not operate	E
Answer-back (buzzer sounds and hazard lights flash) function does not operate	F

Result:

GO TO SMART KEY SYSTEM (for Entry Function) (All Door Entry Lock/Unlock Functions and Wireless Functions do not Operate). Refer to All Door Entry Lock/Unlock Functions and Wireless Functions do not Operate [11/2018 - 10/2022] , or refer to All Door Entry Lock/Unlock Functions and Wireless Functions do not Operate [10/2022 - 10/2023]

Result:

REPLACE ELECTRICAL KEY TRANSMITTER SUB-ASSEMBLY

Result:

GO TO POWER BACK DOOR SYSTEM (HOW TO PROCEED WITH TROUBLESHOOTING). Refer to HOW TO PROCEED WITH TROUBLESHOOTING [11/2018 - 10/2023]

Result:

GO TO LIGHTING SYSTEM (Door Courtesy Switch Circuit). Refer to Door Courtesy Switch Circuit [11/2018 - 10/2023]

Result:

GO TO WIRELESS DOOR LOCK CONTROL SYSTEM (No Answer-Back). Refer to No Answer-Back [12/2021 - 10/2023]

Result:

See step 9

CHECK SMART KEY SYSTEM (for Entry Function)

Check the smart key system.

Refer to OPERATION CHECK [11/2018 - 10/2023]

Result

Result	Proceed to
All functions operate properly	A
Entry lock/unlock function does not operate from all doors (wireless function also does not operate)	B
Entry lock/unlock function does not operate from all doors (wireless function operates)	C
Entry lock function/unlock function do not operate only from driver side door	D
Entry lock function/unlock function do not operate only from front passenger side door	E
Entry lock function/unlock function do not operate only from rear door LH*1	F
Entry lock function/unlock function do not operate only from rear door RH*1	G
Entry lock function does not operate only from driver side door (unlock operates)	H
Entry lock function does not operate only from front passenger side door (unlock operates)	I
Entry lock function does not operate only from rear door LH (unlock operates)*1	J
Entry lock function does not operate only from rear door RH (unlock operates)*1	K
Entry unlock function does not operate only from driver side door (lock operates)	L
Entry unlock function does not operate only from front passenger side door (lock operates)	M
Entry unlock function does not operate only from rear door LH (lock operates)*1	N
Entry unlock function does not operate only from rear door RH (lock operates)*1	O
Back door lock function/unlock function do not operate	P
Back door lock function does not operate	Q
Back door unlock function does not operate	R
Smart key system exterior warning and answer-back buzzer do not sound	S
Smart key system interior warning does not sound	T
Entry unlock and unlatch functions do not operate using kick sensor*2	U

*1: w/ Rear Door Entry
*2: w/ Hands Free Power Back Door

Result:

GO TO SMART KEY SYSTEM (for Entry Function) (All Door Entry Lock/Unlock Functions do not Operate, but Wireless Functions Operate). Refer to All Door Entry Lock/Unlock Functions do not Operate, but Wireless Functions Operate [11/2018 - ]

Result:

GO TO SMART KEY SYSTEM (for Entry Function) (Driver Side Door Entry Lock and Unlock Functions do not Operate). Refer to Driver Side Door Entry Lock and Unlock Functions do not Operate [11/2018 - ]

Result:

GO TO SMART KEY SYSTEM (for Entry Function) (Front Passenger Side Door Entry Lock and Unlock Functions do not Operate). Refer to Front Passenger Side Door Entry Lock and Unlock Functions do not Operate [11/2018 - ]

Result:

GO TO SMART KEY SYSTEM (for Entry Function) (Rear Door LH Entry Lock and Unlock Functions do not Operate). Refer to Rear Door LH Entry Lock and Unlock Functions do not Operate [11/2018 - ]

Result:

GO TO SMART KEY SYSTEM (for Entry Function) (Rear Door RH Entry Lock and Unlock Functions do not Operate). Refer to Rear Door RH Entry Lock and Unlock Functions do not Operate [11/2018 - ]

Result:

GO TO SMART KEY SYSTEM (for Entry Function) (Driver Side Door Entry Lock Function does not Operate). Refer to Driver Side Door Entry Lock Function does not Operate [11/2018 - ]

Result:

GO TO SMART KEY SYSTEM (for Entry Function) (Front Passenger Side Door Entry Lock Function does not Operate). Refer to Front Passenger Side Door Entry Lock Function does not Operate [11/2018 - ]

Result:

GO TO SMART KEY SYSTEM (for Entry Function) (Rear Door LH Entry Lock Function does not Operate). Refer to Rear Door LH Entry Lock Function does not Operate [11/2018 - ]

Result:

GO TO SMART KEY SYSTEM (for Entry Function) (Rear Door RH Entry Lock Function does not Operate). Refer to Rear Door RH Entry Lock Function does not Operate [11/2018 - ]

Result:

GO TO SMART KEY SYSTEM (for Entry Function) (Driver Side Door Entry Unlock Function does not Operate). Refer to Driver Side Door Entry Unlock Function does not Operate [11/2018 - 10/2023]

Result:

GO TO SMART KEY SYSTEM (for Entry Function) (Front Passenger Side Door Entry Unlock Function does not Operate). Refer to Front Passenger Side Door Entry Unlock Function does not Operate [11/2018 - 10/2023]

Result:

GO TO SMART KEY SYSTEM (for Entry Function) (Rear Door LH Entry Unlock Function does not Operate). Refer to Rear Door LH Entry Unlock Function does not Operate [11/2018 - 10/2023]

Result:

GO TO SMART KEY SYSTEM (for Entry Function) (Rear Door RH Entry Unlock Function does not Operate). Refer to Rear Door RH Entry Unlock Function does not Operate [11/2018 - 10/2023]

Result:

GO TO SMART KEY SYSTEM (for Entry Function) (Back Door Entry Lock and Unlock Functions do not Operate). Refer to Back Door Entry Lock and Unlock Functions do not Operate [11/2018 - ]

Result:

GO TO SMART KEY SYSTEM (for Entry Function) (Back Door Entry Lock Function does not Operate). Refer to Back Door Entry Lock Function does not Operate [11/2018 - ]

Result:

GO TO SMART KEY SYSTEM (for Entry Function) (Back Door Entry Unlock Function does not Operate). Refer to Back Door Entry Unlock Function does not Operate [11/2018 - ]

Result:

GO TO SMART KEY SYSTEM (for Entry Function) (Entry Exterior Alarm and Answer-back Buzzer do not Sound). Refer to Entry Exterior Alarm and Answer-back Buzzer do not Sound [11/2018 - 10/2023]

Result:

GO TO SMART KEY SYSTEM (for Entry Function) (Entry Interior Alarm does not Sound). Refer to Entry Interior Alarm does not Sound [11/2018 - ]

Result:

GO TO SMART KEY SYSTEM (for Entry Function) (Entry Unlock and Unlatch Functions do not Operate Using Kick Sensor). Refer to Entry Unlock and Unlatch Functions do not Operate Using Kick Sensor [11/2018 - 10/2023]

Result:

See step 10

CHECK SMART KEY SYSTEM (for Start Function)

Check the smart key system.

Refer to OPERATION CHECK [12/2021 - ]

Result

ENGINE WAS STARTED

Result	Proceed to
All functions operate properly	A
Power source mode changing function does not operate (power source mode does not change to on (ACC), but changes to on (IG))	B
Security indicator light does not blink	C

ENGINE WAS NOT STARTED

Result	Proceed to
Push-button start function does not operate	D
Immobiliser function does not operate	E
Power source mode changing function does not operate (does not change to on (ACC) or on (IG))	F
Power source mode changing function does not operate (changes to on (ACC), but not on (IG))	G
Immobiliser function does not operate (Security indicator light does not turn off)	H

Result:

GO TO SMART KEY SYSTEM (for Start Function) (Power Source Mode does not Change to ON (ACC)). Refer to Power Source Mode does not Change to ON (ACC) [11/2018 - ]

Result:

GO TO SMART KEY SYSTEM (for Start Function) (Security Indicator Light Does not Blink). Refer to Security Indicator Light Does not Blink [11/2018 - 10/2022] , or refer to Security Indicator Light Does not Blink [10/2022 - ]

Result:

GO TO SMART KEY SYSTEM (for Start Function) (Engine does not Start). Refer to Engine does not Start [12/2021 - ]

Result:

GO TO SMART KEY SYSTEM (for Start Function) (Immobiliser System does not Operate Properly). Refer to Immobiliser System does not Operate Properly [12/2021 - ]

Result:

GO TO SMART KEY SYSTEM (for Start Function) (Power Source Mode does not Change to ON (IG and ACC)). Refer to Power Source Mode does not Change to ON (IG and ACC) [11/2018 - ]

Result:

GO TO SMART KEY SYSTEM (for Start Function) (Power Source Mode does not Change to ON (IG)). Refer to Power Source Mode does not Change to ON (IG) [11/2018 - ]

Result:

GO TO SMART KEY SYSTEM (for Start Function) (Immobiliser System does not Operate Properly). Refer to Immobiliser System does not Operate Properly [12/2021 - ]

Result:

See step 11

INSPECT ELECTRICAL KEY REGISTRATION FUNCTION

Check the electrical key registration function for malfunctions.

Refer to the Registration.

Refer to REGISTRATION [12/2021 - ]

Result

Result	Proceed to
All functions operate properly	A
Cannot register new keys	B
Cannot register additional keys	C
Additional key registration display is not displayed	D

Result:

CHECK FOR USE SIMULATION METHOD TO CHECK. Refer to HOW TO PROCEED WITH TROUBLESHOOTING [11/2018 - ]

Result:

GO TO SMART KEY SYSTEM (for Start Function) (New Key cannot be Registered). Refer to New Key cannot be Registered [12/2021 - ]

Result:

GO TO SMART KEY SYSTEM (for Start Function) (Additional Key cannot be Registered). Refer to Additional Key cannot be Registered [12/2021 - ]

Result:

GO TO SMART KEY SYSTEM (for Start Function) (New Key Registration Warning Message is not Displayed). Refer to New Key Registration Warning Message is not Displayed [11/2018 - 10/2023]