Special Service Campaign 20TC03 (Remedy Notice) - Certain 2019 Model Year YARIS Sedan Engine Control Module Reprogram (T-CP-20TC03-A110-D)

SPECIAL SERVICE CAMPAIGN 20TC03 (REMEDY NOTICE) - CERTAIN 2019 MODEL YEAR YARIS SEDAN ENGINE CONTROL MODULE REPROGRAM

SERVICE CAMPAIGN BULLETIN

SERVICE INFORMATION

Model/Years	Production Period	Approximate Total Vehicles
2019 Yaris Sedan	Early August 2018 - Late July 2019	27, 300

CONDITION

The engine control module in the involved vehicles inadvertently contains software intended for vehicles with a different engine configuration. As a result, the engine control module is unable to clear certain diagnostic trouble codes and may result in a vehicle not passing state emission testing/smog checks.

REMEDY

Any authorized Toyota dealer will reprogram the Engine Control Module (ECM) software FREE OF CHARGE  .

COVERED VEHICLES

There are approximately 27, 300 vehicles covered by this Special Service Campaign. Approximately 6, 000 vehicles involved in this Special Service Campaign were distributed to Puerto Rico.

OWNER LETTER MAILING DATE

Toyota will begin to notify owners in mid-September 2020. A sample of the owner notification letter has been included for your reference.

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Special Service Campaign announcement, it is the dealership's responsibility to forward the owner letter to the customer who purchased the vehicle. 

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs  .

Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

Dealer Inventory Procedures

NEW AND USED VEHICLES IN DEALERSHIP INVENTORY FIN-STOCK VEHICLES)

To ensure customer satisfaction, Toyota requests that dealers complete this Special Service Campaign on any new or used vehicles currently in dealer inventory that are covered by this Special Service Campaign prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Special Service Campaign.

Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com  . in the subject line of the email state "Disclosure Form 20TC03" and include the VIN.

TOYOTA CERTIFIED USED VEHICLE (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

Customer Handling, Parts Ordering, and Remedy Procedures

CUSTOMER CONTACTS

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Special Service Campaign. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

SALVAGE TITLE VEHICLES

Every attempt should be made to complete an open Special Service Campaign when circumstances permit, unless noted otherwise in the SSC dealer letter.

For complete details on this policy, refer to Toyota Warranty Policy 4.17  , "What Is Not Covered by The Toyota New Vehicle Limited Warranty".

MEDIA CONTACTS

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications.

Please do not provide this number to customers. Please provide this contact only to media.

TECHNICIAN TRAINING REQUIREMENTS

The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course "Safety Recall and Service Campaign Essentials". To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one  of the following certification levels:

• Certified Technician (any specialty)
• Expert Technician (any specialty)
• Master Technician
• Master Diagnostic Technician

Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com  . It is the dealership's responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.

REMEDY PROCEDURES

Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the time of appointment.

REPAIR QUALITY CONFIRMATION

The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

VEHICLES EMISSION RECALL PROOF OF CORRECTION FORM (CALIFORNIA ONLY)

As this Special Service Campaign includes emission related parts, California dealers are requested to fill out the Vehicle Emissions Recall - Proof of Correction form after repairs have been completed. The vehicle owner may require this form for vehicle registration renewal. It is important to note that the forms are an official state document and blank forms must be secured to prevent misuse.  Booklets can be ordered from the MDC (material number 00410-92007).

Please complete the form and provide it to the owner. The first non-completed VINs will be submitted to the California state DMV by early April 2021. if the vehicle owner's warranty claim will not be processed and paid prior to this date, please be sure to complete a form and provide it to a California owner.

Warranty Reimbursement Procedures

WARRANTY REIMBURSEMENT PROCEDURE

Op Code	Description	Flat Rate Hours
2TC031	Reprogram ECM	0.6

• The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
• in the rare case that the ECM contains the latest calibration ID (no software needed), use opcode 2TC031.

CLAIM FILING ACCURACY AND CORRECTION REQUESTS

it is the dealer's responsibility to file claims correctly for this Special Service Campaign. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. if it has been identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect ViN, refer to Warranty Procedure Bulletin PRO17-03  to correct the claim.

Campaign Designation/Phase Decoder

Examples:

19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1^st Safety Recall Launched in 2019

20TC02 = Launched in 2020, Special Service Campaign, 2^nd Special Service Campaign Launched in 2020

21TE05 = Launched in 2021, Customer Support Program, 5^th Customer Support Program Launched in 2021

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Special Service Campaign. 

Thank you for your cooperation.

TOYOTA MOTOR SALES, U.S.A., INC.

SPECIAL SERVICE CAMPAIGN 20TC03 - Q&A

SPECIAL SERVICE CAMPAIGN 20TC03 (Remedy Notice) 

Certain 2019 Model Year Yaris Sedan

Engine Control Module Reprogram

Frequently Asked Questions

Original Publication Date: September 3, 2020

Q1: What is the condition? 

A1: The engine control module in the involved vehicles inadvertently contains software intended for vehicles with a different engine configuration. As a result, the engine control module is unable to clear certain diagnostic trouble codes and may result in a vehicle not passing state emission testing/smog checks.

Q2: What is Toyota going to do? 

A2: Toyota will send an owner notification by first class mail starting in mid-September 2020, advising owners to make an appointment with their authorized Toyota dealer to have the engine control module software updated FREE OF CHARGE. 

The state of California requires the completion of Safety Recalls/Service Campaigns on emission related parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the completion of this FREE  Special Service Campaign, the California Air Resources Board (CARB) will not allow your vehicle to be registered. State of California Regulations require Toyota to provide the Department of Motor Vehicles with a record of all vehicles that have not had the Special Service Campaign completed.

Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been completed. Please ensure you retain this form, because the DMV may require that you supply proof that the campaign has been completed during your vehicle registration renewal process.

Q3: Which and how many vehicles are covered by this Special Service Campaign? 

A3: There are approximately 27, 300 vehicles covered by this Special Service Campaign.

Model Name	Model Year	Production Period
Yaris Sedan	2019	Early August 2018 - Late July 2019

Q3a: Are there any other Lexus/Toyota/Scion vehicles covered by this Special Service Campaign in the U.S.? 

A3a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Special Service Campaign.

Q4: How long will the repair take? 

A4: The repair takes approximately one hour. However, depending upon the dealer's work schedule, it may be necessary to make the vehicle available for a longer period of time.

Q5: How does Toyota obtain my mailing information? 

A5: Toyota uses an industry provider who works with each state's Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.

Q6: What if I have additional questions or concerns? 

A6: If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

OWNER NOTIFICATION LETTER

2019 Model Year Yaris Sedan

Engine Control Module Reprogram

Special Service Campaign (Remedy Notice)

[VIN]

Dear Toyota Customer:

At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to provide superior customer satisfaction, Toyota is announcing a Special Service Campaign, which includes your vehicle.

You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.

What is the condition? 

The engine control module in the involved vehicles inadvertently contains software intended for vehicles with a different engine configuration. As a result, the engine control module is unable to clear certain diagnostic trouble codes and may result in a vehicle not passing state emission testing/smog checks.

What will Toyota do? 

Any authorized Toyota dealer will reprogram the engine control module software FREE OFCHARGE  to you.

What should you do? 

Before you are inconvenienced by this condition, any authorized Toyota dealer will perform the software update FREE OF ARGE  to you.

Please contact your authorized Toyota dealer to make an appointment to have the engine control module software update performed. The remedy will take approximately one hour. However, depending on the dealer's work schedule, it may be necessary to make your vehicle available for a longer period of time.

What if you live in California and don't have this Special Service Campaign performed? 

The state of California requires the completion of Safety Recalls/Service Campaigns on emission related parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the completion of this NO CHARGE  Special Service Campaign the California Air Resources Board (CARB) will not allow your vehicle to be registered. State of California Regulations require Toyota to provide the Department of Motor Vehicles with a record of all vehicles that have not had the Special Service Campaign completed.

Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been completed. Please ensure you retain this form, because the DMV may require that you supply proof that the campaign has been completed during your vehicle registration renewal process.

What if you have other questions? 

• Your local Toyota dealer will be more than happy to answer any of your questions. 
• For more information on this and other campaigns, please visit www.toyota.com/recall  .
• If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-toyota  . You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.

If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.

We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any inconvenience this condition may have caused you.

Thank you for driving a Toyota.

Sincerely,

TOYOTA MOTOR SALES, U.S.A., INC.