Operation Check [11/2015 - 11/2017]

1. If the symptom is applicable to any of the following, it is intended behavior, and not a malfunction.

   Symptom	Answer
   A longer route than expected is chosen.	Depending on the road conditions, the navigation receiver assembly may determine that a longer route is quicker.
   Even when distance priority is high, the shortest route is not shown.	Some routes may not be advised due to safety concerns.
   When the vehicle is put into motion immediately after the engine starts, the navigation system deviates from the correct position.	If the vehicle starts before the navigation system activates, the system may not react.
   When driving on certain types of roads, especially new roads, the vehicle position deviates from the correct position.	When the vehicle is driving on new roads not available on the SD card (disc player disc), the system attempts to match it to another nearby road, causing the position mark to deviate.
   Expected arrival time is earlier than current time, or time different from expected arrival time is displayed.	If a destination is set to a point where a different time zone is used, the system displays an expected arrival time corresponding to the time zone of the destination. If a location on the sea is set as the destination, the system may display an expected arrival time corresponding to the time zone setting of the vehicle. Check which communication is not used for displaying traffic information.

2. The following symptoms are not malfunctions, but are caused by errors inherent in the GPS, gyro sensor or navigation receiver assembly.

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   1. The current position mark may be displayed on a nearby parallel road.
   2. Immediately after a fork in the road, the current vehicle position mark may be displayed on the wrong road.

      Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   3. When the vehicle turns right or left at an intersection, the current vehicle position mark may be displayed on a nearby parallel road.

      Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   4. When the vehicle is carried, such as on a ferry, and the vehicle itself is not driving, the current vehicle position mark may be displayed in the position where the vehicle was until a measurement can be performed by the GPS.

      Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   5. When the vehicle travels on a steep hill, the current vehicle position mark may deviate from the correct position.

      Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   6. When the vehicle makes a continuous turn (e.g. 360, 720, 1080 degrees), the current vehicle position mark may deviate from the correct position.

      Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   7. When the vehicle moves erratically, such as constant lane changes, the current vehicle position mark may deviate from the correct position.

      Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   8. When the power switch is turned on (ACC) or (IG) and the vehicle is turned on a turntable before parking, the current vehicle position mark may not indicate the correct direction. The same will occur when the vehicle comes out of the parking garage.

      Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   9. When the vehicle travels on a snowy road or a mountain path with tire chains installed or using a spare tire, the current vehicle position mark may deviate from the correct position.

      Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   10. When the tires are changed, the current vehicle position mark may deviate from the correct position.

       Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

       HINT: 

       • A change in tire diameter may cause a speed sensor error.
       • Performing "tire change" in calibration mode will allow the system to correct the current vehicle position faster.

HINT: 

• Check the SD card (disc player disc) installed in the navigation receiver assembly.
• Illustrations may differ from the actual vehicle screen depending on the device settings and options. Therefore, some detailed areas may not be shown exactly the same as on the actual vehicle screen.

1. Enter diagnostic mode.

   Refer to DTC CHECK / CLEAR [11/2015 - 11/2017]

2. Select "Failure Diagnosis" from the "Service Menu" screen.

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

3. Select "SD Check" from the "Failure Diagnosis" screen.

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

4. SD Check

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   *a

   Result

   1. Select "SD Check" to start the SD card (disc player disc) check.
   2. Check the result displayed when the SD check is complete.
      SCREEN DESCRIPTION
      
      

      Display (Result)	Description
      Checking	Check is in progress
      OK	SD card (disc player disc) is normal
      NG	SD card (disc player disc) is malfunctioning

      HINT: 

      • After selecting "SD Check", it may take a while until the result is displayed.
      • If the cabin temperature is -20°C (-4°F) or lower, or 65°C (149°F) or higher, the SD card (disc player disc) may not operate normally, and "NG" may be shown on the display. Make sure to perform the inspection with the cabin at an appropriate temperature.
      • If "NG" is displayed even when the cabin temperature is appropriate, replace the SD card (disc player disc) with a new or known good one.

HINT: 

• The navigation receiver assembly panel switches and steering switches are checked in the following procedure.
• Illustrations may differ from the actual vehicle screen depending on the device settings and options. Therefore, some detailed areas may not be shown exactly the same as on the actual vehicle screen.

1. Enter diagnostic mode.

   Refer to DTC CHECK / CLEAR [11/2015 - 11/2017]

2. Select "Function Check/Setting" from the "Service Menu" screen.

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

3. Select "Panel & Steering Switch" from the "Function Check/Setting I" screen.

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

4. Panel & Steering Switch Check Mode

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   SCREEN DESCRIPTION
   
   

   Display	Content
   *a: Switch condition	"Pushed" is displayed when any switch is pushed
   *b: Number of switches pushed	Number of switches pushed at once is displayed If 3 switches are pushed at once, "3" or "More than 3" is displayed If 4 or more switches are pushed at once, "More than 3" is displayed
   *c: Rotary switch direction	Direction of rotary switch is displayed

   1. Operate each switch and check that the switch conditions are correctly displayed.
      NOTE:

      When the "APPS" switch of the navigation receiver assembly is pressed and held for 3 seconds or more, diagnostic mode will be canceled.

HINT: 

• The touch switches on the screen are checked in the following procedure.
• Illustrations may differ from the actual vehicle screen depending on the device settings and options. Therefore, some detailed areas may not be shown exactly the same as on the actual vehicle screen.

1. Enter diagnostic mode.

   Refer to DTC CHECK / CLEAR [11/2015 - 11/2017]

2. Select "Function Check/Setting" from the "Service Menu" screen.

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

3. Select "Touch Switch" from the "Function Check/Setting I" screen.

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

4. Touch Switch Check

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   1. Touch the display anywhere in the open area to perform the check when the "Touch Switch Check" screen is displayed.

      HINT: 

      • A "+" mark is displayed where the display is touched.
      • The "+" mark remains on the display even after your finger is removed.

HINT: 

• The microphone and microphone input level are checked in the following procedure.
• Illustrations may differ from the actual vehicle screen depending on the device settings and options. Therefore, some detailed areas may not be shown exactly the same as on the actual vehicle screen.

1. Enter diagnostic mode.

   Refer to DTC CHECK / CLEAR [11/2015 - 11/2017]

2. Select "Function Check/Setting" from the "Service Menu" screen.

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

3. Select "Microphone Check" from the "Function Check/Setting I" screen.

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

4. Microphone Check

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   SCREEN DESCRIPTION
   
   

   Display	Content
   *a: Microphone input level meter	Monitors the microphone input level every 0.1 seconds and displays the results in 8 different levels.
   *b: Recording switch	Starts recording.
   *c: Stop switch	Stops recording and playing.
   *d: Play switch	Plays the recorded voice.
   *e: Recording indicator	Comes on while recording.

   1. When speaking into the microphone, check that the microphone input level meter changes according to the input level.

      HINT: 

      The microphone is active at all times when this screen is displayed.

   2. Push the recording switch and perform voice recording.

      HINT: 

      • Select the recording switch with the blower motor of the air conditioning system stopped. If an outlet of the air conditioning system is facing the microphone, noise may be recorded.
      • While recording or playing, switches other than the stop switch cannot be pushed.
      • When no recording is present, the play switch cannot be pushed.
      • Recording will stop after 5 seconds or when the stop switch is pushed.
   3. Check that the recording indicator remains on while recording and that the recording can be played normally.

HINT: 

• GPS information, vehicle signals and sensor signals are checked in the following procedure.
• Illustrations may differ from the actual vehicle screen depending on the device settings and options. Therefore, some detailed areas may not be shown exactly the same as on the actual vehicle screen.

1. Enter diagnostic mode.

   Refer to DTC CHECK / CLEAR [11/2015 - 11/2017]

2. Select "Function Check/Setting" from the "Service Menu" screen.

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

3. Select "System Sensors Check" from the "Function Check/Setting I" screen.

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

4. System Sensors Check

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   *A: GPS
   
   

   Display	Content
   Reception number	Displays reception condition of the satellites used to determine vehicle position.	Blue: P (In use)	System is using GPS signal for location.
   		Yellow: T (Receiving)	System is tracking GPS signal for location.
   		No color: Not in use	System cannot receive GPS signal (searching for GPS signal).
   Status	Displays reception status of the satellites used to determine vehicle position.	OK (H3D)	High accuracy 3-dimensional location method is being used.
   		OK (H2D)	High accuracy 2-dimensional location method is being used.
   		OK (3D)	3-dimensional location method is being used.
   		OK (2D)	2-dimensional location method is being used.
   		NG	Location data cannot be used.
   		error	Reception error has occurred.
   		-	Any other state.
   Measurement ratio	Displays the ratio of satellites performing measurements.	3D	The ratio of satellites performing 3D positioning, Hyper 3D positioning and Hyper 2D positioning is displayed.
   		2D	The ratio of satellites performing 2D positioning is displayed.
   		NG	The ratio of satellites not performing measurement is displayed.
   Date	Date/time information obtained from GPS signals is displayed in Greenwich Mean Time (GMT).
   Position	Latitude and longitude information on current position is displayed.

   *B: SPD
   
   

   Display	Content
   Pulse Count	Displays the accumulated number of input pulses beginning when this screen is displayed.
   Speed	Displays vehicle speed (km/h).

   *C: SENSOR SIGNAL
   
   

   Display	Content	Note
   Gyro Voltage	Displays the output voltage of the gyro sensor.	-
   0 point Voltage	Displays the zero-point voltage of the gyro sensor.	-
   Relative bearing	Displays the output angle of the gyro sensor.	The amount of change in bearing angle (degrees) after the system sensor check screen is displayed (clockwise: "+", counterclockwise: "-").

   *D: GYRO/DISTANCE CORRECTION STUDY SITUATION
   
   

   Display	Content
   Gyro/Distance correction study situation	Displays learning status of Gyro/Distance correction.

   *E: RESET
   
   

   Display	Content
   Reset	When this switch is pressed and held for 3 seconds or more, the values for the display items of SPD and Sensor Signal are reset and display "0".

   1. When the "System Sensors Check" screen is displayed, check all the sensor signals.

      HINT: 

      This screen is updated once per second.

5. GPS Time Setting

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   SCREEN DESCRIPTION
   
   

   Display	Content
   *a: Time display	Displays the date and time in the device.
   *b: Time setting screen	Setting is possible only when GPS signals are not being received.
   *c: Cursor movement switch	Moves the cursor on the date and time setting screen to the right and left.
   *d: Adjustment switch	Adjusts values of items selected by the cursor.
   *e: OK switch	Selecting this switch after setting the date and time updates the date and time in the device (only when GPS signals are not being received).

   1. When GPS signals are not being received, the date and time in the device can be adjusted.

      HINT: 

      Time setting is possible only when GPS signals are not being received. When the navigation system is receiving GPS signals, priority is given to displaying the time and date received via GPS.

HINT: 

• Vehicle signals received by the navigation receiver assembly are checked in the following procedure.
• Illustrations may differ from the actual vehicle screen depending on the device settings and options. Therefore, some detailed areas may not be shown exactly the same as on the actual vehicle screen.

1. Enter diagnostic mode.

   Refer to DTC CHECK / CLEAR [11/2015 - 11/2017]

2. Select "Function Check/Setting" from the "Service Menu" screen.

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

3. Select "Vehicle Signal" from the "Function Check/Setting I" screen.

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

4. Vehicle Signal Check Mode

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   SCREEN DESCRIPTION
   
   

   Display	Content
   Battery	Auxiliary battery voltage is displayed.
   IG	Power switch ON/OFF state is displayed.
   PKB	Parking brake ON/OFF state is displayed.
   REV	Reverse signal ON/OFF state is displayed.
   SPEED	Vehicle speed is displayed in km/h.
   TAIL	Tail signal (light control switch) ON/OFF state is displayed.
   ADIM/TCAN	Brightness state DIM (with)/BRIGHT (without) is displayed.

   HINT: 

   • Only items sending vehicle signals will be displayed.
   • This screen displays vehicle signals input to the navigation receiver assembly.
   • This screen is updated once per second.
   1. When the "Vehicle Signal Check Mode" screen is displayed, check all the vehicle signal conditions.

HINT: 

• The hands-free voice of a "Bluetooth" compatible phone can be adjusted using the following procedure.
• Illustrations may differ from the actual vehicle screen depending on the device settings and options. Therefore, some detailed areas may not be shown exactly the same as on the actual vehicle screen.

1. Enter diagnostic mode.

   Refer to DTC CHECK / CLEAR [11/2015 - 11/2017]

2. Select "Function Check/Setting" from the "Service Menu" screen.

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

3. Select "HF Voice Quality Setting" from the "Function Check/Setting I" screen.

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

4. Hands-Free Voice Quality Setting

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   *a	Numeric Keypad
   *b	Setting Button
   *c	Reset Button

   1. If necessary, refer to the table below to adjust the voice quality type with the numeric keypad.
   2. When adjusting the settings, use the number pad on the screen to input the voice quality type according to the table.
      SETTINGS
      
      

      Parameter	Target Phenomenon	Voice Quality Type	Positive Effect of Changing Voice Quality	Negative Effect of Changing Voice Quality
      A (Noise)	The other party hears background noise when listening to your voice.	1000	The amount of background noise the other party hears when listening to your voice is reduced.	The volume of voice the other party hears when listening to your voice may temporarily drop.
      B (Noise)	The other party hears a lot of background noise when listening to your voice.	2000	The amount of background noise the other party hears when listening to your voice is sharply reduced.	The volume of voice the other party hears when listening to your voice may temporarily drop.
      C (Echo)	The other party hears weak echoes.	0100	The amount of echo is reduced (low level).	Sound quality of the other party deteriorates (low level).
      D (Echo)	The other party hears strong echoes.	0200	The amount of echo is reduced (high level).	Sound quality of the other party deteriorates (high level).

      SETTINGS (WHEN MULTIPLE PHENOMENON OCCURRED)
      
      

      Parameter	Target Phenomenon	Voice Quality Type	Positive Effect of Changing Voice Quality	Negative Effect of Changing Voice Quality
      A+C	The other party hears background noise and weak echoes when listening to your voice.	1100	The amount of background noise the other party hears when listening to your voice is reduced. The amount of echo is reduced (low level).	The volume of voice may drop temporarily. Sound quality of the other party deteriorates (low level).
      A+D	The other party hears background noise and strong echoes when listening to your voice.	1200	The amount of background noise the other party hears when listening to your voice is reduced. The amount of echo is reduced (high level).	The volume of voice may drop temporarily. Sound quality of the other party deteriorates (high level).
      B+C	The other party hears a lot of background noise and weak echoes when listening to your voice.	2100	The amount of background noise the other party hears when listening to your voice is sharply reduced. The amount of echo is reduced (low level).	The volume of voice may drop temporarily. Sound quality of the other party deteriorates (low level).
      B+D	The other party hears a lot of background noise and strong echoes when listening to your voice.	2200	The amount of background noise the other party hears when listening to your voice is sharply reduced. The amount of echo is reduced (high level).	The volume of voice may drop temporarily. Sound quality of the other party deteriorates (high level).

      HINT: 

      • The default value is "0000".
      • Settings will be applied when the setting button is selected.
      • If voice quality type values that are not in the table are input, the setting will not be applied and a positive effect may not be gained.
      • If the quality of phone calls decreases due to the changed settings, return the settings to "0000" by selecting "INIT".

HINT: 

• This function is used when checking the speaker wiring and whether the speakers are functioning properly.
• Illustrations may differ from the actual vehicle screen depending on the device settings and options. Therefore, some detailed areas may not be shown exactly the same as on the actual vehicle screen.

1. Turn audio mode on and play any audio source.

   HINT: 

   This audio source will be used for the speaker check.

2. Enter diagnostic mode.

   Refer to DTC CHECK / CLEAR [11/2015 - 11/2017]

3. Select "Failure Diagnosis" from the "Service Menu" screen.

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

4. Select "System Check" from the "Failure Diagnosis" screen.

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

5. Select "SP Check ON" from the "System Check Mode" screen.

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

6. Check the speaker wiring and check that the speakers are functioning properly.

   HINT: 

   • Check that each speaker outputs sound from the selected audio source properly.
   • "SP Check OFF" is displayed during the speaker check.
   • Sound can be heard from the speakers around the vehicle in order beginning from a speaker on the front side.
   • More than one speaker may sound simultaneously depending on the speaker wiring.
7. Sound stops when any of the following conditions are met:
   1. "SP Check OFF" is selected.
   2. The power switch is turned off.
   3. Diagnostic mode is turned off.
   4. The screen is changed to another screen.
   5. Audio mode is turned off.

HINT: 

This function is used to check the cause when the navigation receiver assembly screen is blacked out.

1. Check Software Error History.
   1. Connect the Techstream to the DLC3.
   2. Turn the power switch on (IG).
   3. Turn the Techstream on.
   4. Enter the following menus: Body Electrical / Navigation System / Utility / Software Error History.

      Body Electrical > Navigation System > Utility 

      Tester Display
      Software Error History

   5. When an item is stored for Software Error History, record it before repairing the navigation receiver assembly.
      SOFTWARE ERROR HISTORY SCREEN DESCRIPTION
      
      

      Error Description	Trigger	Detail
      Software Reset	Navi Microcomputer	Hexadecimal Number
      	Audio Microcomputer
      	CAN Microcomputer
      No Video Signal	Front Monitor
      	Rear Monitor
      MOST Cold Restart	Always

      HINT: 

      • Software Error History can store up to 5 history data items. If a new software error occurs when 5 data items have already been stored, the oldest data is cleared and the new data is stored.
      • If an error that is unsupported by the Techstream occurs, a "-" is displayed for the display items.
2. Clear Software Error History.
   1. When DTCs are cleared using any of the following operations, Software Error History will be cleared as well.

      Refer to DTC CHECK / CLEAR [11/2015 - 11/2017]

      • Cleared using the Techstream.
      • Cleared using the system check mode screen.
      • Cleared using the unit check mode screen.

HINT: 

This function is used to check the cause when an optical disc error occurs.

1. Check Optical Disc Error History.
   1. Connect the Techstream to the DLC3.
   2. Turn the power switch on (IG).
   3. Turn the Techstream on.
   4. Enter the following menus: Body Electrical / Navigation System / Utility / Optical Disc Error History.

      Body Electrical > Navigation System > Utility 

      Tester Display
      Optical Disc Error History

   5. When an item is stored for Optical Disc Error History, record it before proceeding with troubleshooting.
      OPTICAL DISC ERROR HISTORY SCREEN DESCRIPTION
      
      

      Display	Content
      Error Type	Displays the type of error.
      Device	Displays the malfunctioning device.
      Date	Displays the date and time that the malfunction occurred.

      "ERROR TYPE" SCREEN DESCRIPTION
      
      

      Error Type	Detection Condition	Action
      Read Error	When a disc read error occurs.	Proceed to next suspected area shown in Problem Symptoms Table Refer to PROBLEM SYMPTOMS TABLE [11/2015 - 11/2017]
      Disc damaged/up side down/dirty	When it is determined that any of the following is the cause of the disc read error: The disc cannot be read. The disc cannot be read because of dirt or scratches. The disc cannot be read because it is inserted upside down.
      Cannot determine disc type	An unsuitable disc is inserted.
      DSP error	When an error occurs while decoding MP3/WMA/AAC files.
      Some files are corrupt	When MP3/WMA/AAC files cannot be played back because they are unsupported. Even though the file extensions are MP3, WMA or AAC files cannot be played back because the header information cannot be read.
      Some files cannot be found	When a disc without music data is played back. When there are no playable MP3/WMA/AAC files.
      Copy protection violation	When a file with copyright protection that cannot be played back is played back.

      "DEVICE" SCREEN DESCRIPTION
      
      

      Device	Component
      DVD-P	Not available
      CD-P	Navigation receiver assembly
      R-Seat DVD-P	Not available

      HINT: 

      • Optical Disc Error History can store up to 7 history data items. If a new optical disc error occurs when 7 data items have already been stored, the oldest data is cleared and the new data is stored.
      • If an error that is unsupported by the Techstream occurs, a "-" or blank is displayed for the display items.
2. Clear Optical Disc Error History.
   1. When DTCs are cleared using any of the following operations, Optical Disc Error History will be cleared as well.

      Refer to DTC CHECK / CLEAR [11/2015 - 11/2017]

      • Cleared using the Techstream.
      • Cleared using the system check mode screen.
      • Cleared using the unit check mode screen.

HINT: 

• This function is used to detect disconnection of the video devices.
• In order to inspect the RSE, a disc should be inserted into the navigation receiver assembly.

1. Check Video Device Connection Check.
   1. Connect the Techstream to the DLC3.
   2. Turn the power switch on (IG).
   3. Turn the Techstream on.
   4. Enter the following menus: Body Electrical / Navigation System / Utility / Video Device Connection Check.

      Body Electrical > Navigation System > Utility 

      Tester Display
      Video Device Connection Check

   5. When an item is stored for Video Device Connection Check, record it before proceeding with troubleshooting.

      HINT: 

      • DTCs are stored when errors are detected.
      • Depending on the vehicle, some of the items are not displayed on the "Error Detected Image Line (Type)" screen.
      VIDEO DEVICE CONNECTION CHECK SCREEN DESCRIPTION
      
      

      Error Detected Image Line (Type)	Areas to be Checked
      H/U - > Separate Display (GVIF)	Not available
      H/U - > Full RSE (GVIF)	Not available
      RSE - > Seat Back Display RH (GVIF)	Not available
      RSE - > Seat Back Display LH (GVIF)	Not available
      Rear Camera - > H/U (NTSC)	NTSC video signal between the navigation receiver assembly and rear television camera assembly
      IPA/BGM/PVM ECU - > Separate Display (GVIF)	Not available
      IPA/BGM/PVM ECU - > H/U (NTSC)	Not available
      IPA/BGM/PVM ECU - > H/U (GVIF)	Not available

2. Clear Video Device Connection Check.
   1. When DTCs are cleared using any of the following operations, Video Device Connection Check will be cleared as well.

      Refer to DTC CHECK / CLEAR [11/2015 - 11/2017]

      • Cleared using the Techstream.
      • Cleared using the system check mode screen.
      • Cleared using the unit check mode screen.

HINT: 

This function is used to check the map version of the navigation system and the end date of the map update service.

1. Check map information.
   1. Connect the Techstream to the DLC3.
   2. Turn the power switch on (IG).
   3. Turn the Techstream on.
   4. Enter the following menus: Body Electrical / Navigation System / Utility / Map Information.

      Body Electrical > Navigation System > Utility 

      Tester Display
      Map Information

   5. Check the map version and the end date of the map update service.

HINT: 

This function is used to check the connection history when the connection between the navigation receiver assembly and a "Bluetooth" device is unstable.

1. Check "Bluetooth" Connection History.

   HINT: 

   • "Bluetooth" Connection History displays data stored in the internal memory of the ECU, such as the date a "Bluetooth" connection was attempted and the progress of a "Bluetooth" connection.
   • By checking "Bluetooth" Connection History, the date, cause, etc., of a "Bluetooth" device failing to register or connect can be analyzed.
   • "Bluetooth" connection history indicates the estimated cause of a malfunction, but does not determine it. Therefore, checking "Bluetooth" Connection History may not improve the problem.
   • Performing inspection using the Techstream before recording the "Bluetooth" Connection History may clear the operation history.
   1. Connect the Techstream to the DLC3.
   2. Turn the power switch on (IG).
   3. Turn the Techstream on.
   4. Enter the following menus: Body Electrical / Navigation System / Utility / "Bluetooth" Connection History.

      Body Electrical > Navigation System > Utility 

      Tester Display
      Bluetooth Connection History

   5. When an item is stored for "Bluetooth" Connection History, record it before proceeding with troubleshooting.
      "BLUETOOTH" CONNECTION HISTORY SCREEN DESCRIPTION
      
      

      Item	Content
      Occurrence Start Date/Time	Date and time of "Bluetooth" connection are displayed.
      Occurrence End Date/Time	Date and time of "Bluetooth" disconnection are displayed.
      History Type	Type of "Bluetooth" Connection History is displayed.
      Result	"Bluetooth" connection result is displayed.
      Contents	"Bluetooth" connection status is displayed.
      "Bluetooth" Address	"Bluetooth" device address is displayed.
      Continuance Time	The number of retries when "Bluetooth" connection was performed is displayed.

      HISTORY TYPE: ACC ON
      
      

      Result	Contents	Detail	Areas to be Checked
      -	-	Power switch on (ACC)	-

      HISTORY TYPE: REGISTRATION
      
      

      Result	Contents	Detail	Areas to be Checked
      Success (HFP)	No Error	"Bluetooth" device was registered as a hands-free device properly.	-
      Success (AVP)	No Error	"Bluetooth" device was registered as a "Bluetooth" audio device properly.	-
      Failure	Time Out	Could not perform "Bluetooth" connection properly.	Check that the "Bluetooth" device is in the cabin. Check that the "Bluetooth" device is not connected to another device using the "Bluetooth" connection. Restart the "Bluetooth" device and operate it again.
      	Authentication Error	Wrong PIN code was input for PIN code verification.	Perform "Bluetooth" device registration again. (Input PIN code correctly.)
      		Did not select the confirmation button even though a passkey was displayed.	Perform "Bluetooth" device registration again. (When a passkey is displayed, select the confirmation button.)
      		A verification error occurred between the navigation receiver assembly and "Bluetooth" device.	Restart the navigation receiver assembly and "Bluetooth" device, and operate them again.
      	ACL Link Disconnection	"Bluetooth" connection was disconnected by operating the "Bluetooth" device.	Perform "Bluetooth" device registration again.
      		"Bluetooth" connection could not be established due to wave interference around the vehicle.	Check for wave interference and perform "Bluetooth" device registration again.
      		"Bluetooth" device was outside the communication area.	Bring the "Bluetooth" device near the navigation receiver assembly and perform "Bluetooth" device registration again.
      		"Bluetooth" setting on the "Bluetooth" device was off.	Change the "Bluetooth" setting to on and perform "Bluetooth" device registration again.
      		"Bluetooth" device was off.	Turn the "Bluetooth" device on and perform "Bluetooth" device registration again.
      		A malfunction occurred in the "Bluetooth" device.	Restart the "Bluetooth" device and operate it again.
      	Memory Write Failure	"Bluetooth" device information could not be stored in the navigation receiver assembly.	Perform "Bluetooth" device registration again.
      	Other Error	An error other than above occurred.	After turning the power switch off and back on (IG) again, perform "Bluetooth" device registration again.
      Cancel	No Error	Registration was suspended by operating the navigation receiver assembly or "Bluetooth" device.	-

      HISTORY TYPE: CONNECTION
      
      

      Result	Contents	Detail	Areas to be Checked
      Auto Connect Success (HFP) Manual Connect Success (HFP)	No Error	"Bluetooth" device was connected as a hands-free device properly.	-
      Auto Connect Success (AVP) Manual Connect Success (AVP)	No Error	"Bluetooth" device was connected as a "Bluetooth" audio device properly.	-
      Auto Connect Failure (HFP) Manual Connect Failure (HFP)	Time Out	Could not perform "Bluetooth" connection properly.	Check that the "Bluetooth" device is in the cabin. Check that the "Bluetooth" device is not connected to another device using the "Bluetooth" connection. Restart the "Bluetooth" device and operate it again.
      	Authentication Error	Verification of authentication key between the navigation receiver assembly and "Bluetooth" device failed.	If "Bluetooth" connection failed again even though the "Bluetooth" connection was performed, perform registration again.
      		A verification error occurred between the navigation receiver assembly and "Bluetooth" device.	Restart the navigation receiver assembly and "Bluetooth" device, and operate them again.
      	Page Time Out	Could not find a "Bluetooth" device near the navigation receiver assembly.	Bring the "Bluetooth" device near the navigation receiver assembly and perform "Bluetooth" connection again.
      		"Bluetooth" connection could not be established due to wave interference around the vehicle.	Check for wave interference and perform "Bluetooth" connection again.
      		"Bluetooth" device was outside the communication area.	Bring the "Bluetooth" device near the navigation receiver assembly and perform "Bluetooth" connection again.
      		"Bluetooth" setting on the "Bluetooth" device was off.	Change the "Bluetooth" setting to on and perform "Bluetooth" connection again.
      		"Bluetooth" device was off.	Turn the "Bluetooth" device on and perform "Bluetooth" connection again.
      		A malfunction occurred in the "Bluetooth" device.	Restart the "Bluetooth" device and operate it again.
      Auto Connect Failure (HFP) Manual Connect Failure (HFP)	ACL Link Disconnection	"Bluetooth" connection was disconnected by operating the "Bluetooth" device.	Perform "Bluetooth" connection again.
      		"Bluetooth" connection could not be established due to wave interference around the vehicle.	Check for wave interference and perform "Bluetooth" connection again.
      		"Bluetooth" device was outside the communication area.	Bring the "Bluetooth" device near the navigation receiver assembly and perform "Bluetooth" connection again.
      		"Bluetooth" setting on the "Bluetooth" device was off.	Change the "Bluetooth" setting to on and perform "Bluetooth" connection again.
      		"Bluetooth" device was off.	Turn the "Bluetooth" device on and perform "Bluetooth" connection again.
      		A malfunction occurred in the "Bluetooth" device.	Restart the "Bluetooth" device and operate it again.
      	SDP Error	HFP was disabled on the "Bluetooth" device.	Enable HFP on the "Bluetooth" device and perform "Bluetooth" connection again.
      		"Bluetooth" device which operation had not been confirmed was used.	Check that the "Bluetooth" device is hands-free compatible and its operation has been confirmed. Refer to SYSTEM DESCRIPTION [11/2015 - 11/2017]
      	Other Error	An error other than above occurred.	After turning the power switch off and back on (IG) again, perform "Bluetooth" device registration again.
      Auto Connect Failure (AVP) Manual Connect Failure (AVP)	Time Out	Could not perform "Bluetooth" connection properly.	Check that the "Bluetooth" device is in the cabin. Check that the "Bluetooth" device is not connected to another device using the "Bluetooth" connection. Restart the "Bluetooth" device and operate it again.
      	Authentication Error	Verification of authentication key between the navigation receiver assembly and "Bluetooth" device failed.	If "Bluetooth" connection failed again even though the "Bluetooth" connection was performed, perform registration again.
      		A verification error occurred between the navigation receiver assembly and "Bluetooth" device.	Restart the navigation receiver assembly and "Bluetooth" device, and operate them again.
      	Page Time Out	Could not find a "Bluetooth" device near the navigation receiver assembly.	Bring the "Bluetooth" device near the navigation receiver assembly and perform "Bluetooth" connection again.
      		"Bluetooth" connection could not be established due to wave interference around the vehicle.	Check for wave interference and perform "Bluetooth" connection again.
      		"Bluetooth" device was outside the communication area.	Bring the "Bluetooth" device near the navigation receiver assembly and perform "Bluetooth" connection again.
      		"Bluetooth" setting on the "Bluetooth" device was off.	Change the "Bluetooth" setting to on and perform "Bluetooth" connection again.
      		"Bluetooth" device was off.	Turn the "Bluetooth" device on and perform "Bluetooth" connection again.
      		A malfunction occurred in the "Bluetooth" device.	Restart the "Bluetooth" device and operate it again.
      Auto Connect Failure (AVP) Manual Connect Failure (AVP)	ACL Link Disconnection	"Bluetooth" connection was disconnected by operating the "Bluetooth" device.	Perform "Bluetooth" connection again.
      		"Bluetooth" connection could not be established due to wave interference around the vehicle.	Check for wave interference and perform "Bluetooth" connection again.
      		"Bluetooth" device was outside the communication area.	Bring the "Bluetooth" device near the navigation receiver assembly and perform "Bluetooth" connection again.
      		"Bluetooth" setting on the "Bluetooth" device was off.	Change the "Bluetooth" setting to on and perform "Bluetooth" connection again.
      		"Bluetooth" device was off.	Turn the "Bluetooth" device on and perform "Bluetooth" connection again.
      		A malfunction occurred in the "Bluetooth" device.	Restart the "Bluetooth" device and operate it again.
      	SDP Error	AVP was disabled on the "Bluetooth" device.	Enable AVP on the "Bluetooth" device and perform "Bluetooth" connection again.
      		"Bluetooth" device which operation had not been confirmed was used.	Check that the "Bluetooth" device is "Bluetooth" audio compatible and its operation has been confirmed. Refer to SYSTEM DESCRIPTION [11/2015 - 11/2017]
      	Other Error	An error other than above occurred.	After turning the power switch off and back on (IG) again, perform "Bluetooth" device registration again.
      Manual Connect Cancel (HFP)	No Error	Connection was interrupted by operating the navigation receiver assembly or "Bluetooth" device.	-
      Manual Connect Cancel (AVP)	No Error	Connection was interrupted by operating the navigation receiver assembly or "Bluetooth" device.	-

      HISTORY TYPE: DISCONNECTION
      
      

      Result	Contents	Detail	Areas to be Checked
      Disconnection Complete (HFP)	Link Loss	The "Bluetooth" device was moved outside of the communication area.	Move the "Bluetooth" device into the communication area.
      		"Bluetooth" connection was disconnected due to wave interference around the vehicle.	Check for wave interference and perform "Bluetooth" connection again.
      		A malfunction occurred in the "Bluetooth" device.	Restart the "Bluetooth" device and operate it again.
      	Disconnection from Partner	"Bluetooth" connection was disconnected by operating the "Bluetooth" device.	-
      	Disconnection from Self	"Bluetooth" connection was disconnected by operating the navigation receiver assembly.	-
      	Other Error	An error other than above occurred.	After turning the power switch off and back on (IG) again, perform "Bluetooth" device registration again.
      Disconnection Complete (AVP)	Link Loss	The "Bluetooth" device was moved outside of the communication area.	Move the "Bluetooth" device into the communication area.
      		"Bluetooth" connection was disconnected due to wave interference around the vehicle.	Check for wave interference and perform "Bluetooth" connection again.
      		A malfunction occurred in the "Bluetooth" device.	Restart the "Bluetooth" device and operate it again.
      	Disconnection from Partner	"Bluetooth" connection was disconnected by operating the "Bluetooth" device.	-
      	Disconnection from Self	"Bluetooth" connection was disconnected by operating the navigation receiver assembly.	-
      	Other Error	An error other than above occurred.	After turning the power switch off and back on (IG) again, perform "Bluetooth" device registration again.

      HISTORY TYPE: SEND
      
      

      Result	Contents	Detail	Areas to be Checked
      Success	No Error	Call was made properly.	-
      Failure	Out of Service	Outside the cellular phone service area.	Move the vehicle into a cellular phone service area, check that the "Bluetooth" device is connected to the vehicle and operate the device again.
      	Redial Regulation	Redial of the "Bluetooth" device was restricted and could not make a hands-free call.	Restart the "Bluetooth" device and operate it again.
      	Other Error	Could not make a hands-free call due to a "Bluetooth" device malfunction.	Restart the "Bluetooth" device and operate it again.
      		Could not make a hands-free call due to a navigation receiver assembly malfunction.	After turning the power switch off and back on (IG) again, perform "Bluetooth" device registration again.
      		Could not make a hands-free call from the navigation receiver assembly because the call status of the "Bluetooth" device was not transmitted to the navigation receiver assembly.	Restart the "Bluetooth" device and operate it again.

2. Clear "Bluetooth" Connection History.
   1. When DTCs are cleared using any of the following operations, "Bluetooth" Connection History will be cleared as well.

      Refer to DTC CHECK / CLEAR [11/2015 - 11/2017]

      • Cleared using the Techstream.
      • Cleared using the system check mode screen.
      • Cleared using the unit check mode screen.

1. Duplicate the problem symptom.
2. Check for DTCs and repair the systems for which any DTCs are output.

   Refer to DTC CHECK / CLEAR [11/2015 - 11/2017]

3. Check cellular phone compatibility.
   1. Check if the cellular phone/vehicle are compatible (Refer to http://www.toyota.com/entune/).
   2. If the cellular phone is not compatible, recommend to the customer a compatible cellular phone.
4. Delete all paired devices from the cellular phone.
   1. This procedure varies based on phone model. Contact the service provider or cellular phone manufacturer if assistance is required.
5. Remove the Entune App Suite app from the phone.
   NOTE:

   Only perform this step if the customer is present and approves.

   1. The procedure varies based on phone model. Contact the service provider or cellular phone manufacturer if assistance is required.
6. Reset the phone.
   NOTE:

   Only perform this step if the customer is present and approves.

   1. Turn off the phone and remove the battery for 15 seconds. For instructions on how to reset cellular devices, refer to the appropriate manufacturer's website.
7. Reinstall the Entune App Suite app on the phone. (If removed.)
   1. This procedure varies based on phone model. Contact the service provider or cellular phone manufacturer if assistance is required.
8. Delete all personal data from the head unit.
   1. Delete all personal data from the head unit.
      NOTE:

      Only perform this step if the customer is present and approves.

      HINT: 

      Re-installation of applications must be completed before applications will appear on the head unit.

9. Disconnect the cable from the negative (-) auxiliary battery terminal.
   NOTE:

   After turning the power switch off, waiting time may be required before disconnecting the cable from the negative (-) auxiliary battery terminal. Therefore, make sure to read the disconnecting the cable from the negative (-) auxiliary battery terminal notices before proceeding with work.

   Refer to PRECAUTION [11/2015 - 11/2017]

   1. Record all radio station presets.
   2. Disconnect the cable from the negative (-) auxiliary battery terminal and leave it disconnected for 2 minutes.
10. Check if the problem symptom disappears.