Problem Symptoms Table [11/2015 - 08/2019]
HINT:
- Use the table below to help determine the cause of problem symptoms. If multiple suspected areas are listed, the potential causes of the symptoms are listed in order of probability in the "Suspected Area" column of the table. Check each symptom by checking the suspected areas in the order they are listed. Replace parts as necessary.
- Inspect the fuses and relays related to this system before inspecting the suspected areas below.
DISPLAY FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| Black screen (no image appears on the screen) | Proceed to "Black Screen" | Refer to Black Screen [11/2015 - 08/2019] |
| Proceed to "Check Software Error History" in Operation Check | Refer to OPERATION CHECK [11/2015 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Display does not dim (does not change to night screen) when light control switch in tail position | Proceed to "Display does not Dim when Light Control Switch is Turned ON" | Refer to Display does not Dim when Light Control Switch is Turned ON [11/2015 - 08/2019] |
| Proceed to "Illumination Circuit" | Refer to Illumination Circuit [11/2015 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Power does not turn off (screen remains on) | Proceed to "Radio Receiver Power Source Circuit" | Refer to Radio Receiver Power Source Circuit [11/2015 - 08/2019] |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Screen is distorted | Proceed to "Radio Receiver Power Source Circuit" | Refer to Radio Receiver Power Source Circuit [11/2015 - 08/2019] |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Screen flicker or color distortion | Proceed to "Screen Flicker or Color Distortion" | Refer to Screen Flicker or Color Distortion [11/2015 - 08/2019] |
| Proceed to "Radio Receiver Power Source Circuit" | Refer to Radio Receiver Power Source Circuit [11/2015 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Parking brake switch signal does not change in vehicle signal check mode | Proceed to "Parking Brake Switch Circuit" | Refer to Parking Brake Switch Circuit [11/2015 - 08/2019] |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Reverse signal does not change in vehicle signal check mode | Proceed to "Reverse Signal Circuit" | Refer to Reverse Signal Circuit [11/2015 - 12/2018] , or refer to Reverse Signal Circuit [12/2018 - 08/2019] |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] |
GENERAL AUDIO FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| Pressing power switch does not turn on system | Proceed to "Radio Receiver Power Source Circuit" | Refer to Radio Receiver Power Source Circuit [11/2015 - 08/2019] |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| No sound can be heard from speakers | Proceed to "No Sound can be Heard from Speakers" | Refer to No Sound can be Heard from Speakers [11/2015 - 08/2019] |
| Proceed to "Speaker Circuit" | Refer to Speaker Circuit [11/2015 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Abnormal noise occurs | Proceed to "Noise Occurs" | Refer to Noise Occurs [11/2015 - 08/2019] |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Sound quality is bad in all modes (volume is too low) | Check that the ASL function is off | - |
| Proceed to "Poor Sound Quality in All Modes (Low Volume)" | Refer to Poor Sound Quality in All Modes (Low Volume) [11/2015 - 08/2019] | |
| Proceed to "Speaker Circuit" | Refer to Speaker Circuit [11/2015 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| ASL does not function | Check that the ASL function is on | - |
| Proceed to "Vehicle Speed Signal Circuit between Radio Receiver and Combination Meter" | Refer to Vehicle Speed Signal Circuit between Radio Receiver and Combination Meter [11/2015 - 12/2018] , or refer to Vehicle Speed Signal Circuit between Radio Receiver and Combination Meter [12/2018 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Voice guidance function does not operate | Proceed to "Voice Guidance does not Function" | Refer to Voice Guidance does not Function [11/2015 - 08/2019] |
| Proceed to "Speaker Circuit" | Refer to Speaker Circuit [11/2015 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] |
PANEL SWITCH AND TOUCH PANEL SWITCH FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| Illumination for panel switches does not illuminate when light control switch in tail position | Proceed to "Illumination for Panel Switch does not Come on with Tail Switch ON" | Refer to Illumination for Panel Switch does not Come on with Tail Switch ON [11/2015 - 08/2019] |
| Proceed to "Illumination Circuit" | Refer to Illumination Circuit [11/2015 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Panel switches do not function | Proceed to "Panel Switches do not Function" | Refer to Panel Switches do not Function [11/2015 - 08/2019] |
| Proceed to "Radio Receiver Power Source Circuit" | Refer to Radio Receiver Power Source Circuit [11/2015 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Touch panel switch does not function | Proceed to "Touch Panel Switch does not Function" | Refer to Touch Panel Switch does not Function [11/2015 - 08/2019] |
| Proceed to "Radio Receiver Power Source Circuit" | Refer to Radio Receiver Power Source Circuit [11/2015 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] |
STEERING PAD SWITCH FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| System cannot be operated by steering pad switch | Proceed to "Panel Switches do not Function" | Refer to Panel Switches do not Function [11/2015 - 08/2019] |
| Proceed to "Steering Pad Switch Circuit" | Refer to Steering Pad Switch Circuit [11/2015 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Illumination for steering pad switch does not illuminate when light control switch in tail position | Proceed to "Illumination Circuit" | Refer to Illumination Circuit [11/2015 - 08/2019] |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] |
FM OR AM RADIO FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| Radio broadcast cannot be received or poor reception | Proceed to "Radio Broadcast cannot be Received or Poor Reception" | Refer to Radio Broadcast cannot be Received or Poor Reception [11/2015 - 08/2019] |
| Radio broadcast can be received but radio station information cannot be displayed (some radio stations do not provide their name information) | Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] |
| Radio station information can be displayed but radio broadcast cannot be heard from speakers | Check audio system volume is not set to minimum | - |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] |
CD PLAYER FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| CD cannot be played or player does not function with disc | Proceed to "Disc Player Outline" in System Description and check if the CD is compatible with the CD player | Refer to SYSTEM DESCRIPTION [11/2015 - 08/2019] |
| Proceed to "Check Optical Disc Error History" in Operation Check | Refer to OPERATION CHECK [11/2015 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| CD cannot be inserted/played or CD is ejected right after insertion | Proceed to "Check Optical Disc Error History" in Operation Check | Refer to OPERATION CHECK [11/2015 - 08/2019] |
| Proceed to "CD cannot be Inserted / Played or CD is Ejected Right After Insertion" | Refer to CD cannot be Inserted / Played or CD is Ejected Right After Insertion [11/2015 - 08/2019] | |
| CD cannot be ejected | Proceed to "Check Optical Disc Error History" in Operation Check | Refer to OPERATION CHECK [11/2015 - 08/2019] |
| Proceed to "CD cannot be Ejected" | Refer to CD cannot be Ejected [11/2015 - 08/2019] | |
| CD sound skips | Proceed to "Check Optical Disc Error History" in Operation Check | Refer to OPERATION CHECK [11/2015 - 08/2019] |
| Proceed to "CD Sound Skips" | Refer to CD Sound Skips [11/2015 - 08/2019] | |
| Sound quality is bad only when CD is played (volume is too low) | Check audio system volume is not set to minimum | - |
| Proceed to "Check Optical Disc Error History" in Operation Check | Refer to OPERATION CHECK [11/2015 - 08/2019] | |
| Proceed to "Sound Quality is Bad Only when CD is Played (Volume is Too Low)" | Refer to Sound Quality is Bad Only when CD is Played (Volume is Too Low) [11/2015 - 08/2019] |
AUX FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| External device sound cannot be heard or sound quality is bad (when stereo jack is used) | Proceed to "Sound Signal Circuit between Radio Receiver and Stereo Jack Adapter" | Refer to Sound Signal Circuit between Radio Receiver and Stereo Jack Adapter [11/2015 - 12/2018] , or refer to Sound Signal Circuit between Radio Receiver and Stereo Jack Adapter [12/2018 - 08/2019] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [11/2015 - 12/2018] , or refer to REMOVAL [12/2018 - ] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| "AUX/VTR" is not displayed on system check mode screen | Proceed to "Sound Signal Circuit between Radio Receiver and Stereo Jack Adapter" | Refer to Sound Signal Circuit between Radio Receiver and Stereo Jack Adapter [11/2015 - 12/2018] , or refer to Sound Signal Circuit between Radio Receiver and Stereo Jack Adapter [12/2018 - 08/2019] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [11/2015 - 12/2018] , or refer to REMOVAL [12/2018 - ] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] |
USB AUDIO SYSTEM FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| USB audio system sound cannot be heard or sound quality is bad (when USB connector is used) | Proceed to "Data Signal Circuit between Radio Receiver and Stereo Jack Adapter" | Refer to Data Signal Circuit between Radio Receiver and Stereo Jack Adapter [11/2015 - 12/2018] , or refer to Data Signal Circuit between Radio Receiver and Stereo Jack Adapter [12/2018 - 08/2019] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [11/2015 - 12/2018] , or refer to REMOVAL [12/2018 - ] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| USB device or "iPod" is not recognized | Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [11/2015 - 12/2018] , or refer to USB Audio System Recognition/Play Error [12/2018 - 08/2019] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [11/2015 - 12/2018] , or refer to REMOVAL [12/2018 - ] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Track information, such as track, artist and album names, is not displayed | Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [11/2015 - 12/2018] , or refer to USB Audio System Recognition/Play Error [12/2018 - 08/2019] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [11/2015 - 12/2018] , or refer to REMOVAL [12/2018 - ] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| USB device or "iPod" is recognized but cannot play or play in a sorted order | Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [11/2015 - 12/2018] , or refer to USB Audio System Recognition/Play Error [12/2018 - 08/2019] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [11/2015 - 12/2018] , or refer to REMOVAL [12/2018 - ] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| User set album cover art cannot be displayed | Check that a JPEG file is used for the album cover art registered to the music data in the "iPod" | - |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| "iPod" battery cannot be charged | Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [11/2015 - 12/2018] , or refer to USB Audio System Recognition/Play Error [12/2018 - 08/2019] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [11/2015 - 12/2018] , or refer to REMOVAL [12/2018 - ] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Screen is distorted or not displayed only when using the video function of an "iPod" | Check if "iPod" is set to output images | - |
| Check if the appropriate image signal setting (NTSC/PAL) is selected | - | |
| Check if video sound input is set to A/V mode | - | |
| Connect using a known good cable and check if the image is output | - | |
| Proceed to "Data Signal Circuit between Radio Receiver and Stereo Jack Adapter" | Refer to Data Signal Circuit between Radio Receiver and Stereo Jack Adapter [11/2015 - 12/2018] , or refer to Data Signal Circuit between Radio Receiver and Stereo Jack Adapter [12/2018 - 08/2019] | |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [11/2015 - 12/2018] , or refer to REMOVAL [12/2018 - ] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] |
VOICE RECOGNITION FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| Voice menu screen is not displayed (voice recognition function does not turn on) | Check if the voice recognition prompts function is on | - |
| Proceed to "Panel Switches do not Function" | Refer to Panel Switches do not Function [11/2015 - 08/2019] | |
| Proceed to "Steering Pad Switch Circuit" | Refer to Steering Pad Switch Circuit [11/2015 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| When voice recognition switch is pressed, a short beep is emitted but voice cannot be recognized properly | Proceed to "Voice is not Recognized" | Refer to Voice is not Recognized [11/2015 - 08/2019] |
| Proceed to "Microphone Circuit between Microphone and Radio Receiver" | Refer to Microphone Circuit between Microphone and Radio Receiver [11/2015 - 12/2018] , or refer to Microphone Circuit between Microphone and Radio Receiver [12/2018 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Mobile assistant function does not operate (w/ Mobile Assistant Function) | Check if the "Siri" voice recognition application can be used on the device | - |
| Check if a hard reset of the device corrects the problem | - | |
| Proceed to "Steering Pad Switch Circuit" | Refer to Steering Pad Switch Circuit [11/2015 - 08/2019] | |
| Proceed to "Voice is not Recognized" | Refer to Voice is not Recognized [11/2015 - 08/2019] | |
| Proceed to "Microphone Circuit between Microphone and Radio Receiver" | Refer to Microphone Circuit between Microphone and Radio Receiver [11/2015 - 12/2018] , or refer to Microphone Circuit between Microphone and Radio Receiver [12/2018 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] |
"BLUETOOTH" HANDS-FREE FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| "Bluetooth" is inoperative (in-vehicle device cannot be recognized by the cellular phone) | Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2015 - 08/2019] |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| "Bluetooth" compatible cellular phone cannot be registered | Proceed to "Cellular Phone Registration Failure" | Refer to Cellular Phone Registration Failure [11/2015 - 08/2019] |
| "Bluetooth" compatible cellular phone cannot be connected | Check that no other cellular phone is connected as a hands-free device | - |
| Bring the cellular phone near the in-vehicle device and reconnect it | - | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2015 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| "Bluetooth" compatible cellular phone cannot be connected automatically (can be connected manually) | Check that "Bluetooth" automatic connection setting of the in-vehicle device is on | - |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| "Bluetooth" compatible cellular phone connection is disconnected | Bring the cellular phone near the in-vehicle device and check if it is reconnected | - |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2015 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Message that prompts to check the cellular phone is displayed | Bring the cellular phone near the in-vehicle device and check if it is reconnected | - |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2015 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| When the power switch is turned on (ACC), instructions for checking the connection condition between the in-vehicle device and cellular phone are displayed | Turn the cellular phone connection conformation display on the in-vehicle device off | - |
| Phonebook data cannot be transferred | Check that the phonebook data automatic transfer setting of the in-vehicle device is on | - |
| Enter "1234" into the "Bluetooth" phone (when transferring phonebook data, OBEX authentication may be required) | - | |
| Check that no applications on the cellular phone are running | - | |
| If using "Bluetooth" audio function, cancel the "Bluetooth" audio player connection and check the operation | - | |
| Transfer phonebook data manually | - | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2015 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Phonebook data is cleared | Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] |
| Phonebook data cannot be edited | Check that the phonebook data automatic transfer setting of the in-vehicle device is off | - |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| All the transferred phonebook data is sorted to "Other" | Check that no applications on the cellular phone are running | - |
| Check that phonebook data in the cellular phone is not stored to the SIM card | - | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2015 - 08/2019] | |
| Explain to the customer that all the transferred phonebook data may be stored to "Other" depending on the cellular phone | - | |
| Cellular phone cannot make outgoing/incoming calls | Move the vehicle into a cellular phone service area, check that the "Bluetooth" device is connected to the vehicle and operate the device again | - |
| Check that the cellular phone can make outgoing/incoming calls properly when not connected via "Bluetooth" | - | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2015 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Other caller's voice is interrupted by noise or sound quality is poor | Check the receiving voice volume (if it is too high, voice may sound distorted) | - |
| Make a call with the cellular phone disconnected from "Bluetooth" and check that other caller's voice can be heard clearly | - | |
| Proceed to "Check Hands-free Voice Quality Setting" in Operation Check | Refer to OPERATION CHECK [11/2015 - 08/2019] | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2015 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Other caller's voice cannot be heard | Check that reception voice volume is not set to minimum | - |
| Make a call with the cellular phone disconnected from "Bluetooth" and check that other caller's voice can be heard clearly | - | |
| Proceed to "Check Hands-free Voice Quality Setting" in Operation Check | Refer to OPERATION CHECK [11/2015 - 08/2019] | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2015 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Caller's voice (your voice) is interrupted by noise or sound quality is poor | Check the transmitting voice volume (if it is too high, voice may sound distorted) | - |
| Check that nothing can cause noise around the microphone (an outlet of the air conditioning system facing the microphone, wind from an open window, additional devices, etc. may affect noise occurrence) | - | |
| Proceed to "Check Hands-free Voice Quality Setting" in Operation Check | Refer to OPERATION CHECK [11/2015 - 08/2019] | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2015 - 08/2019] | |
| Proceed to "Microphone Circuit between Microphone and Radio Receiver" | Refer to Microphone Circuit between Microphone and Radio Receiver [11/2015 - 12/2018] , or refer to Microphone Circuit between Microphone and Radio Receiver [12/2018 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Other caller cannot hear your voice | When talking on the cellular phone, check that the mute button is not pressed | - |
| Check that nothing can cause noise around the microphone (an outlet of the air conditioning system facing the microphone, wind from an open window, additional devices, etc. may affect noise occurrence) | - | |
| Proceed to "Check Hands-free Voice Quality Setting" in Operation Check | Refer to OPERATION CHECK [11/2015 - 08/2019] | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2015 - 08/2019] | |
| Proceed to "Microphone Circuit between Microphone and Radio Receiver" | Refer to Microphone Circuit between Microphone and Radio Receiver [11/2015 - 12/2018] , or refer to Microphone Circuit between Microphone and Radio Receiver [12/2018 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| "Bluetooth" can be connected while driving | Proceed to "Parking Brake Switch Circuit" | Refer to Parking Brake Switch Circuit [11/2015 - 08/2019] |
| Proceed to "Vehicle Speed Signal Circuit between Radio Receiver and Combination Meter" | Refer to Vehicle Speed Signal Circuit between Radio Receiver and Combination Meter [11/2015 - 12/2018] , or refer to Vehicle Speed Signal Circuit between Radio Receiver and Combination Meter [12/2018 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| No notification when a new SMS/MMS/e-mail has been received* | Check the SMS/MMS/e-mail notification settings on the cellular phone and the radio and display receiver assembly | - |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2015 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Received SMS/MMS/e-mail cannot be read* | Check the SMS/MMS/e-mail transfer settings on the cellular phone and the radio and display receiver assembly | - |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2015 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| SMS/MMS/e-mail cannot be replied to* | Move the vehicle into a cellular phone service area, and check the operation of the radio and display receiver assembly and cellular phone | - |
| Check that the cellular phone can send an SMS/MMS/e-mail | - | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2015 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] |
- *: w/ SMS/MMS/e-mail Function
"BLUETOOTH" AUDIO FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| Portable player cannot be registered | Proceed to "Portable Player cannot be Registered" | Refer to Portable Player cannot be Registered [11/2015 - 08/2019] |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Portable player cannot be connected manually/automatically | Proceed to "Portable Player cannot be Registered" | Refer to Portable Player cannot be Registered [11/2015 - 08/2019] |
| Proceed to "Portable Player cannot be Connected Manually/Automatically" | Refer to Portable Player cannot be Connected Manually/Automatically [11/2015 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Cellular phone with portable audio function cannot be recognized as "Bluetooth" audio device even when connected using "Bluetooth" | Proceed to "Portable Player cannot be Registered" | Refer to Portable Player cannot be Registered [11/2015 - 08/2019] |
| Proceed to "Portable Player cannot be Connected Manually/Automatically" | Refer to Portable Player cannot be Connected Manually/Automatically [11/2015 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Sound of portable player cannot be heard from speakers, or sound is low | Proceed to "Sound of Portable Player cannot be Heard from Speakers or Sound is Low" | Refer to Sound of Portable Player cannot be Heard from Speakers or Sound is Low [11/2015 - 08/2019] |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Portable player does not play even after "Bluetooth" audio mode is selected | Proceed to "Does not Play even after Bluetooth Audio Mode is Selected" | Refer to Does not Play even after Bluetooth Audio Mode is Selected [11/2015 - 08/2019] |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Portable player does not play | Proceed to "Does not Play even after Bluetooth Audio Mode is Selected" | Refer to Does not Play even after Bluetooth Audio Mode is Selected [11/2015 - 08/2019] |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Track information such as track number, track name, elapsed play time and playlist is not displayed | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | Refer to Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device [11/2015 - 08/2019] |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Operation switches for portable player such as play, pause, repeat and random are not displayed | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | Refer to Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device [11/2015 - 08/2019] |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Battery condition of portable player is not displayed | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | Refer to Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device [11/2015 - 08/2019] |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| "Bluetooth" signal condition is not displayed | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | Refer to Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device [11/2015 - 08/2019] |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Portable player cannot pause, select file, fast forward, fast rewind or play at random | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | Refer to Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device [11/2015 - 08/2019] |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Noise occurs or sound skips when portable player plays | Proceed to "Noise Occurs or Sound Skips when Portable Player Plays" | Refer to Noise Occurs or Sound Skips when Portable Player Plays [11/2015 - 08/2019] |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Registered device cannot be deleted | Proceed to "Registered Device cannot be Deleted" | Refer to Registered Device cannot be Deleted [11/2015 - 08/2019] |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] |
FUEL CONSUMPTION FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| Graph is not displayed on "Trip Information" screen | Recheck with the hybrid control system operating | - |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Cruise range is not displayed on "Trip Information" screen | Turn the power switch on (IG) and recheck | - |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Graph is not updated on "Past record" screen even though "Clear" is selected | Turn the power switch on (IG) and recheck | - |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Graph is not displayed on "Past record" screen | Turn the power switch on (IG) and recheck | - |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] |
CONNECTED NAVIGATION FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| A connected navigation function error message is displayed on the screen | Follow the on screen instructions | - |
| Proceed to "Confirm Cellular Phone Functionality" | Refer to Confirm Cellular Phone Functionality [11/2015 - 08/2019] | |
| Proceed to "Confirm Vehicle Headunit Functionality" | Refer to Confirm Vehicle Headunit Functionality [11/2015 - 08/2019] | |
| Proceed to "Connected Navigation Reset Procedure" in Operation Check | Refer to OPERATION CHECK [11/2015 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Connected navigation apps and services are not operating as expected | Proceed to "Confirm Cellular Phone Functionality" | Refer to Confirm Cellular Phone Functionality [11/2015 - 08/2019] |
| Proceed to "Confirm Vehicle Headunit Functionality" | Refer to Confirm Vehicle Headunit Functionality [11/2015 - 08/2019] | |
| Proceed to "Connected Navigation Reset Procedure" in Operation Check | Refer to OPERATION CHECK [11/2015 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Connected navigation voice recognition is not possible (voice recognition function of the audio and visual system is normal) | Proceed to "Confirm Cellular Phone Functionality" | Refer to Confirm Cellular Phone Functionality [11/2015 - 08/2019] |
| Proceed to "Confirm Vehicle Headunit Functionality" | Refer to Confirm Vehicle Headunit Functionality [11/2015 - 08/2019] | |
| Proceed to "Connected Navigation Reset Procedure" in Operation Check | Refer to OPERATION CHECK [11/2015 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] | |
| Connected navigation system function sound quality is poor | Confirm that cellular phone handset volume is turned up | - |
| Confirm that adequate signal is maintained during driving | - | |
| Proceed to "Confirm Cellular Phone Functionality" | Refer to Confirm Cellular Phone Functionality [11/2015 - 08/2019] | |
| Proceed to "Confirm Vehicle Headunit Functionality" | Refer to Confirm Vehicle Headunit Functionality [11/2015 - 08/2019] | |
| Proceed to "Connected Navigation Reset Procedure" in Operation Check | Refer to OPERATION CHECK [11/2015 - 08/2019] | |
| Radio and display receiver assembly | Refer to REMOVAL [11/2015 - 08/2019] |