CD cannot be Inserted or is Ejected Right After Insertion [11/2017 - 08/2019]: Procedure

1. Make sure that the CD is an audio CD or a CD with an MP3, WMA or AAC file, and that it is not deformed, flawed, stained, deteriorated or otherwise defective.

   OK

   Normal CD.

   HINT: 

   • Translucent or uniquely-shaped CDs cannot be played.
   • CDs and DVDs with adhesive paper labels should not be played.
   • Commercial audio CDs can be played.
   • CD-DA files on CD-ROMs, CD-Rs and CD-RWs can be played.
   • MP3, WMA and AAC files on CD-ROMs, CD-Rs and CD-RWs can be played.
   • For details on playable CDs, refer to Owner's Information.

   Result

   Proceed to
   OK
   NG

Result: 

NG 

CHANGE CD 

Result: 

OK 

See step  2

1. Check if the CD is inserted upside down.

   OK

   CD is properly inserted.

   Result

   Proceed to
   OK
   NG

Result: 

NG 

INSERT CD PROPERLY 

Result: 

OK 

See step  3

1. Clean the CD by wiping it clean with a soft cloth from the inside to the outside in a radial direction.

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   OK

   Malfunction disappears.

   NOTE:

   Do not use a conventional record cleaner or anti-static preservative.

   Result

   Proceed to
   OK
   NG

Result: 

OK 

END (CD WAS DIRTY) 

Result: 

NG 

See step  4

1. Replace the CD with a known good one and check that the malfunction disappears.

   OK

   Malfunction disappears.

   Result

   Proceed to
   OK
   NG

Result: 

OK 

END (CD WAS FAULTY) 

Result: 

NG 

REPLACE NAVIGATION RECEIVER ASSEMBLY. Refer to  REMOVAL [11/2017 - 12/2018]  , or refer to  REMOVAL [12/2018 - 08/2019]