How To Proceed With Troubleshooting [11/2024 - ]: Procedure

Result

Result: 

NEXT 

See step  2

1. Measure the auxiliary battery voltage with ignition switch off.

   Standard voltage

   11 to 14 V

   If the voltage is below 11 V, recharge or replace the auxiliary battery before proceeding to the next step.

2. Check the fuses and relays.
3. Check the connector connections and terminals to make sure that there are no abnormalities such as loose connections, deformation, etc.

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  3

1. Use the Techstream to check if the CAN communication system is functioning normally.

   for HV Model:

   Refer to DIAGNOSIS SYSTEM [11/2024 - ]

   for Gasoline Model:

   Refer to DIAGNOSIS SYSTEM [11/2024 - ]

   OK

   CAN communication system DTCs are not output.

   Result

   Proceed to
   OK
   NG

Result: 

NG 

GO TO CAN COMMUNICATION SYSTEM 

for HV Model:

Refer to HOW TO PROCEED WITH TROUBLESHOOTING [02/2019 - ]

for Gasoline Model:

Refer to HOW TO PROCEED WITH TROUBLESHOOTING [11/2018 - ]

Result: 

OK 

See step  4

HINT: 

Refer to Vehicle Control History.

Refer to VEHICLE CONTROL HISTORY [11/2024 - ]

1. Check for vehicle control history and note any codes that are output.

   Body Electrical > Front Recognition Camera (Front Lighting Control) > Utility 

   Tester Display
   Vehicle Control History (RoB)

   Body Electrical > Main Body > Utility 

   Tester Display
   Vehicle Control History (RoB)

   Result

   Result	Proceed to
   No vehicle control history is output	A
   X2020 or X204D is output	B
   Any vehicle control history other than X2020 and X204D is output	C

Result: 

B 

GO TO VEHICLE CONTROL HISTORY 

Refer to VEHICLE CONTROL HISTORY [11/2024 - ]

Result: 

C 

See step  7

Result: 

A 

See step  5

HINT: 

Refer to Vehicle Control History.

Refer to VEHICLE CONTROL HISTORY [11/2024 - ]

1. Check for vehicle control history and note any codes that are output.

   Body Electrical > Front Recognition Camera (Front Lighting Control) > Utility 

   Tester Display
   Vehicle Control History (RoB)

   Result

   Result	Proceed to
   No vehicle control history is output	A
   X2020 or X204D is output	B
   Any vehicle control history other than X2020 and X204D is output	C

Result: 

B 

GO TO VEHICLE CONTROL HISTORY 

Refer to VEHICLE CONTROL HISTORY [11/2024 - ]

Result: 

C 

See step  7

Result: 

A 

See step  6

1. Refer to Problem Symptoms Table.

   Refer to PROBLEM SYMPTOMS TABLE [12/2021 - ] 

   Result

   Result	Proceed to
   Fault is not listed in Problem Symptoms Table	A
   Fault is listed in Problem Symptoms Table	B

Result: 

A 

USE SIMULATION METHOD TO CHECK 

Refer to HOW TO PROCEED WITH TROUBLESHOOTING [11/2018 - ]

Result: 

B 

ADJUST, REPAIR OR REPLACE IN ACCORDANCE WITH PROBLEM SYMPTOMS TABLE 

HINT: 

Refer to Vehicle Control History.

Refer to VEHICLE CONTROL HISTORY [11/2024 - ]

1. Clear the vehicle control history.

   Body Electrical > Front Recognition Camera (Front Lighting Control) > Utility 

   Tester Display
   Vehicle Control History (RoB)

2. Recheck for vehicle control history.
   1. Check if any vehicle control history is output.

      Body Electrical > Front Recognition Camera (Front Lighting Control) > Utility 

      Tester Display
      Vehicle Control History (RoB)

   Result

   Result	Proceed to
   Vehicle control history is not output	A
   Vehicle control history is output	B

Result: 

A 

USE SIMULATION METHOD TO CHECK 

Refer to HOW TO PROCEED WITH TROUBLESHOOTING [11/2018 - ]

Result: 

B 

GO TO VEHICLE CONTROL HISTORY 

Refer to VEHICLE CONTROL HISTORY [11/2024 - ]