Confirm Vehicle Headunit Functionality [08/2015 - 08/2019]: Procedure

1. Go to TIS "Bluetooth" Compatibility Portal and check if the cellular phone is compatible.
   RESULT
   
   

   Result	Proceed to
   Cellular phone is compatible	A
   Cellular phone is not compatible	B

   HINT: 

   It is important to check the cellular phone compatibility charts carefully: 

   • Some apps may only work on cellular phones.
   • Some apps may only work when paired to a vehicle.
   • Some cellular phones do not support all features.

Result: 

B 

RECOMMEND COMPATIBLE CELLULAR PHONE 

Result: 

A 

See step  2

1. A 3G or higher connection is required for proper Entune functionality. If a 3G or higher connection is not available, some applications may not function properly. (Wi-Fi is not an approved connection for Entune services.)

Result: 

NEXT 

See step  3

1. Pair the customer's cellular phone to the vehicle.
   RESULT
   
   

   Result	Proceed to
   Cellular phone is not successfully paired	A
   Cellular phone is successfully paired	B

Result: 

B 

See step  5

Result: 

A 

See step  4

1. Check that a known good cellular phone can be paired to the customer's vehicle.
   RESULT
   
   

   Result	Proceed to
   Cellular phone is successfully paired	A
   Cellular phone is not successfully paired	B

   HINT: 

   For instructions on how to reset cellular phone, refer to the appropriate manufacturer's website.

Result: 

A 

RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN 

Result: 

B 

See step  12

1. Proceed to the appropriate service information based on the customer concern in the table below.
   RESULT
   
   

   Result	Proceed to
   Head unit data apps (e.g. internet search) do not function properly	A
   Head unit internet radio apps do not function properly	B

   HINT: 

   This is a head unit functionality check. Ensure that a cellular phone is paired to the vehicle.

Result: 

B 

See step  9

Result: 

A 

See step  6

1. Make sure that the customer's cellular phone is paired with the vehicle.
2. Start an internet search app on the head unit.
3. Check if a search can be made.
   RESULT
   
   

   Result	Proceed to
   Head unit data app does not function properly	A
   Head unit data app functions properly	B

Result: 

B 

END (NO PROBLEM WAS FOUND) 

Result: 

A 

See step  7

Result: 

NEXT 

See step  8

1. Make sure that a known good cellular phone is paired with vehicle.
2. Start an internet search app on the head unit.
3. Check if a search can be made.
   RESULT
   
   

   Result	Proceed to
   Head unit data app functions properly	A
   Head unit data app does not function properly	B

   HINT: 

   For instructions on how to reset cellular phone, refer to the appropriate manufacturer's website.

Result: 

A 

RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN 

Result: 

B 

See step  12

1. Make sure that the customer's cellular phone is paired with the vehicle.
2. Start an internet radio app on the head unit.
3. Check that the audio can be heard through the vehicle speakers.
   RESULT
   
   

   Result	Proceed to
   Head unit internet radio app does not function properly	A
   Head unit internet radio app functions properly	B

Result: 

B 

END (NO PROBLEM WAS FOUND) 

Result: 

A 

See step  10

Result: 

NEXT 

See step  11

1. Make sure that a known good cellular phone is paired with the vehicle.
2. Start an internet radio app on the head unit.
3. Check that the audio can be heard through the speakers.
   RESULT
   
   

   Result	Proceed to
   Head unit internet radio app does not function properly using a known good phone	A
   Head unit internet radio app functions properly using known good phone	B

   HINT: 

   For instructions on how to reset cellular phone, refer to the appropriate manufacturer's website.

Result: 

B 

RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN 

Result: 

A 

See step  12

1. Perform Entune reset procedure (Refer to OPERATION CHECK [08/2015 - 08/2017] , or refer to OPERATION CHECK [08/2017 - 08/2019] ).
   RESULT
   
   

   Result	Proceed to
   The problem symptom has been repaired	A
   The problem symptom has not been repaired	B

Result: 

A 

END 

Result: 

B 

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE 

(Refer to PROBLEM SYMPTOMS TABLE [08/2015 - 08/2017] , or refer to PROBLEM SYMPTOMS TABLE [08/2017 - 08/2019] )