Incorrect Notification In Voc Application (TJ 33912.8.0)

Publication date: 2023-01-20
Reference number: TJ 33912.8.0
Supersedes refnos: TJ 33912.3.0, TJ 33912.4.0, TJ 33912.5.1

INCORRECT NOTIFICATION IN VOC APPLICATION

SERVICE CAMPAIGN BULLETIN

Reference Number(s): TJ 33912.8.0, Date of Issue: January 20, 2023

VOLVO:	See Chart Below
FUNC GROUP:	3970
FUNC DESC:	mobile data services

ATTACHMENT

File Name	File Size
TJ33912.jpg	0.1077 MB

Rows beginning with * are modified

NOTE: If using a printed copy of this Technical Journal, first check for the latest online version.

DESCRIPTION

*Change in Vehicle Type.

This TJ ONLY applies to cars with infotainment system variant K108. To see if the car has this system, see attached picture 'TJ33912.jpg'.

If receiving incorrect "Car in use" notification when using the VOC app, or "Car unlocked" push notifications from the VOC app directly after unlocking the car, see advice under "Service".

VOC = Volvo On Call

TEM = Telematics Module

CSC CUSTOMER SYMPTOM CODES

Code	Description
6N	Mobile app Volvo Cars/Other communication problems
JG	Volvo On Call/Other Volvo On Call problems

VEHICLE TYPE

Type	Model Year	Chassis range	Struc Week Range
124	2015-2016	-	201420-201614
134	2014-2018	-	201346-201823
135	2015-2016	-	201420-201616
136	2015-2016	-	201420-201619
137	2016-2018	-	201524-201822
138	2015-2019	-	201420-201945
155	2014-2018	-	201346-201823
156	2014-2017	-	201346-201744
157	2015-2018	-	201450-201823

SERVICE

Perform a TEM/VOC upgrade.

WARRANTY CLAIM INFO

To get a warranty claim accepted for a job described in this TJ, please use the following data:

VST OP number: 36004-2.

VST OPERATION NUMBER

VST Operation Number	Description
36004-2	Software control module downloading

VEHICLE REPORT

Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use concern area "Vehicle Report" and sub concern area "Support not needed", use function group 3970.

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