Cannot Lock/Unlock Vehicle With Remote Control Key (TJ 36195.1.1)

CANNOT LOCK/UNLOCK VEHICLE WITH REMOTE CONTROL KEY

TECHNICAL SERVICE BULLETIN

ATTACHMENT

File Name	File Size
Backup Position SPA.JPG	0.0517 MB
Backup position XC4&C40.JPG	0.0454 MB
Mechanical location.jpg	0.0217 MB
TJ-36195 BEV.jpg	0.4111 MB
TJ-36195 PHEV.jpg	0.3482 MB

Rows beginning with * are modified

DESCRIPTION

*Nothing changed in new version. Release to match Central Version level.

If experiencing the below described symptoms, please see advice under "Service".

Symptoms: 

1. Cannot Lock/unlock vehicle with the "RCK", but vehicle can be unlocked with the mechanical key blade located inside the "RCK" (see attachment "Mechanical location  ").
2. If symptom #1 has been confirmed and starting the vehicle with the "RCK" in the backup position and DIM message states "E-call service required" or attempting to start the vehicle through keyless function, and DIM message states "Key not found" (see attachment "Backup Position"  for backup location).
3. The vehicle can be started with the "RCK" in the backup position located in the tunnel console, while having DIM message "SOS E-call service required" (see attachement "Backup position"  for backup location).
4. No communication when attempting to connect/readout vehicle with VI DA.

   Symptom for PHEV/BEV vehicles: 

5. If  Symptom #1 has been confirmed and the vehicle cannot be started with the "RCK" in the backup position due to not being able to disconnect the charging cable, please see removing of cable instruction under service (also see attachment TJ-36195 BEV  or TJ-36195 PHEV). 
   NOTE: This TJ is only applicable for vehicles with a TCAM unit.

   DIM = Driver information Module

   TCAM = Telematics and Connectivity Antenna Module

   BUB = Back up Battery

   RCK = Remote Control key

   SW = Software

   BEV = Battery Electric Vehicle

   PHEV = Propulsion Hybrid Electric vehicle

   P/N = Part Number

   SP = Software Product

CSC CUSTOMER SYMPTOM CODES

Code	Description
UH	Locking/unlocking/Central locking does not work
VZ	Locking/unlocking/Other central locking problems
1J	Remote control/Mechanical problem/Key unit only
XI	Remote control/Does not work

DTC DIAGNOSTIC TROUBLE CODES

Control Module	Code	Fault Type
CEM	U201F00	Permanent

VEHICLE TYPE

Type	Eng	Eng Desc	Sales	Body	Gear	Steer	Model Year	Plant	Chassis range	Struc Week Range
224							2023-9999		-	202222-999952
225							2023-9999		-	202222-999952
227							2023-9999		-	202222-999952
234							2022-9999		-	202122-999952
235							2022-9999		-	202122-999952
236							2022-9999		-	202122-999952
238							2022-9999		-	202122-999952
246							2022-9999		-	202122-999952
256							2023-9999		-	202222-999952
536							2021-9999		-	202037-999952
539							2022-9999		-	202139-999952

SERVICE

Perform a Total Upgrade according to TJ 31543.

A TCAM reset might be required prior to SWDL, please see below:

TCAM reset method: 

Make the TCAM powerless by removing TCAM fuse + TCAM BU B connector for approximately 30 sec, before reconnecting the TCAM BUB connector and the TCAM fuse.

TCAM FUSE:

XC90/S90/S90L/V90/V90CC/: CF39

XC60/S60/V60/V60CC: CF39

XC40/C40: CF27

PHEV/BEV Charging cable:  For removal/disconnection of the charging cable, please follow the steps below:

• PHEV:
  1. Unlock the vehicle with the mechanical key blade inside the "RCK".
  2. Place the "RCK" in the backup position.
  3. Turn the ignition switch.
  4. If the vehicle "wakes up," press the central unlock button according to attachement (visualization of the steps in attachment TJ-36195 PHEV.jpg).
• BEV:
  1. Unlock the vehicle with the mechanical key blade inside the "RCK".
  2. Place the "RCK" in the backup position.
  3. If the vehicle "wakes up," press the release the cable message in the CSD (visualization of the steps in attachment TJ-36195 BEV.jpg).

WARRANTY CLAIM INFO

To get warranty claim accepted for a job described in this TJ, following data must be used:

Failing Part: No parts allowed in this job

VST OP number: 36004 Total upgrade, 99925 General reimbursement acc. to TJ/QB

Note that the TJ number must be stated in repair order text!

VST OPERATION NUMBER

VST Operation Number	Description
99925-2	General reimbursement acc. to TJ  /QB
36004-2	Software control module downloading

VEHICLE REPORT

If vehicle has not  been improved by following the advice under "Service", please submit a Vehicle Report. Use concern area "Vehicle Report" and sub concern area "Support needed", use function group 3666.

To view TJ attachments continue to next page. This TJ has five attachments.