| Audio-navigation unit power will not turn on (No information display) |
Refer to: Audio-Navigation Unit Power Will Not Turn On (No Information Display) (With Auto Idle Stop System) (2015-18) or Audio-Navigation Unit Power Will Not Turn On (No Information Display) (With Auto Idle Stop System) (2019) or Audio-Navigation Unit Power Will Not Turn On (No Information Display) (Without Auto Idle Stop System) (2015-18) or Audio-Navigation Unit Power Will Not Turn On (No Information Display) (Without Auto Idle Stop System) (2019) |
- Error Messages
- Check any official Honda service website for more information about the navigation system
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| Center display unit does not work |
Refer to: Center Display Unit Does Not Work (With Auto Idle Stop System) or Center Display Unit Does Not Work (Without Auto Idle Stop System) |
- Error Messages
- Check any official Honda service website for more information about the navigation system
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| Navigation system stays on the CSF screen |
Navigation DTCs - Refer to: How To Troubleshoot The Navigation System (Without Auto Idle Stop System) (2015-17) or How To Troubleshoot The Navigation System (With Auto Idle Stop System) (2015-17) or How to Troubleshoot the Navigation System (2018-19) |
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| GPS icon is white or not shown |
Do the GPS Information in the System Diagnostic Mode - Refer to: Navigation System Diagnostic Mode (2015-17), or Navigation System Diagnostic Mode (2018-19) |
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| Interface dial and center switch panel buttons do not work |
Refer to: Interface Dial And Center Switch Panel Buttons Do Not Work (With Auto Idle Stop System) or Interface Dial And Center Switch Panel Buttons Do Not Work (Without Auto Idle Stop System) |
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| Center switch panel button illumination does not work |
Refer to: Center Switch Panel Button Illumination Does Not Work |
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| Center display day/night mode does not work or does not work properly |
Refer to: Center Display Day/Night Mode Does Not Work Or Does Not Work Properly |
- The instrument (gauge) brightness setting is set to High in day or night mode
- Gauge control module
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| Center display does not dim or brighten with dimmer |
Refer to: Center Display Does Not Dim Or Brighten With Dimmer |
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| Vehicle position icon wanders across the map when driving (does not follow a displayed road) or map vehicle ICON spins |
Refer to: Vehicle Position Icon Wanders Across The Map When Driving (Does Not Follow A Displayed Road) Or Map Vehicle ICON Spins |
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| Center display unit stays on with the vehicle in OFF (LOCK) mode |
The vehicle may have been used for a show event. Check for a short jumper harness in-line with audio-navigation unit connector A (24P) and connector F (18P). If a jumper harness is present, remove it, and return it to Tech Line. |
- Aftermarket accessories improperly connected to ACC circuit
- Check any official Honda service website for more information about the navigation system
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| Voice guidance cannot be heard, is broken up, or there is static |
Refer to: Voice Guidance Cannot Be Heard, Is Broken Up, Or There Is Static |
Volume or voice feedback setting (see the Navigation System information) |
| Voice control does not work/respond |
Refer to: Voice Control Does Not Work/Respond |
Check any official Honda service website for more information about the navigation system |
| Navigation cannot control HVAC by voice command |
Symptom Troubleshooting - Refer to: How To Troubleshoot The Navigation System (Without Auto Idle Stop System) (2015-17) or How To Troubleshoot The Navigation System (With Auto Idle Stop System) (2015-17) or How to Troubleshoot the Navigation System (2018-19) |
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| Rearview camera image does not come on |
Refer to: Rearview Camera Image Does Not Come On (2015-18) or Rearview Camera Image Does Not Come On (2019) |
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| Rearview camera image does not change when selecting different views |
Refer to: Rearview Camera Image Does Not Change When Selecting Different Views (2015-18) or Rearview Camera Image Does Not Change When Selecting Different Views (2019) |
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| Traffic information is not shown on map screen |
Go to AcuraLink services do not work troubleshooting - Refer to: AcuraLink Symptom Troubleshooting - AcuraLink services do not work,
or AcuraLink Symptom Troubleshooting - AcuraLink system status indicator does not come on |
Hard Error Codes - Refer to: How To Troubleshoot The Navigation System (Without Auto Idle Stop System) (2015-17) or How To Troubleshoot The Navigation System (With Auto Idle Stop System) (2015-17) or How to Troubleshoot the Navigation System (2018-19) |
| System always comes up in in-line diagnostic mode |
Factory diagnostic screen In Line Diag - Refer to: Navigation System Diagnostic Mode (2015-17), or Navigation System Diagnostic Mode (2018-19) |
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| Navigation system stays on the GPS initialization screen |
See System Initialization - Refer to: How To Troubleshoot The Navigation System (Without Auto Idle Stop System) (2015-17) or How To Troubleshoot The Navigation System (With Auto Idle Stop System) (2015-17) or How to Troubleshoot the Navigation System (2018-19) |
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| Previous Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) |
The vehicle may be new, or the client deleted the destination. Without a stored previous destination, the system cannot route to a previous destination. Enter a destination, and allow the system to route to it. After the trip, the Previous Destinations button will be selectable |
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| Address cannot be found or system gives poor routing |
See How to Answer Client Questions about Navigation Coverage - Refer to: How To Troubleshoot The Navigation System (Without Auto Idle Stop System) (2015-17) or How To Troubleshoot The Navigation System (With Auto Idle Stop System) (2015-17) or How to Troubleshoot the Navigation System (2018-19) |
- Verify proper operation and system limitations (see the Navigation System information)
- Database limitations (address not in database)
- Software not up to date
- Older database
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| The vehicle icon lags behind when the vehicle turns |
See Self-Inertial Navigation Limitations - Refer to: How To Troubleshoot The Navigation System (Without Auto Idle Stop System) (2015-17) or How To Troubleshoot The Navigation System (With Auto Idle Stop System) (2015-17) or How to Troubleshoot the Navigation System (2018-19) |
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| Navigation screen is darker than normal or takes time to brighten when it is cold |
See LCD Unit Limitations - Refer to: How To Troubleshoot The Navigation System (Without Auto Idle Stop System) (2015-17) or How To Troubleshoot The Navigation System (With Auto Idle Stop System) (2015-17) or How to Troubleshoot the Navigation System (2018-19) |
Compare to a known-good vehicle |
| The navigation clock is off by 1 to 3 hours after replacing the audio-navigation unit |
See Service Precautions - Refer to: How To Troubleshoot The Navigation System (Without Auto Idle Stop System) (2015-17) or How To Troubleshoot The Navigation System (With Auto Idle Stop System) (2015-17) or How to Troubleshoot the Navigation System (2018-19) |
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| Time is not correct |
See Service Precautions - Refer to: How To Troubleshoot The Navigation System (Without Auto Idle Stop System) (2015-17) or How To Troubleshoot The Navigation System (With Auto Idle Stop System) (2015-17) or How to Troubleshoot the Navigation System (2018-19) |
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| A POI cannot be found |
See How to Answer Client Questions about Navigation Coverage - Refer to: How To Troubleshoot The Navigation System (Without Auto Idle Stop System) (2015-17) or How To Troubleshoot The Navigation System (With Auto Idle Stop System) (2015-17) or How to Troubleshoot the Navigation System (2018-19) |
- Software not up to date
- The database may be out of date. Confirm the POI exists in a current production vehicle
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| A specific city cannot be found |
See How to Answer Client Questions about Navigation Coverage - Refer to: How To Troubleshoot The Navigation System (Without Auto Idle Stop System) (2015-17) or How To Troubleshoot The Navigation System (With Auto Idle Stop System) (2015-17) or How to Troubleshoot the Navigation System (2018-19) |
- Software not up to date
- The database may be out of date. Confirm the address exists in a current production vehicle
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| Error messages are displayed |
Error Messages |
Check any official Honda service website for more information about the navigation system |
| The navigation map update activation key does not work |
The activation key is partly based on the audio-navigation unit serial number. If the serial number displayed in System Device Information screen does not match the serial number found on the upper side of the audio-navigation unit, the annual navigation map update activation key may not work when updating the navigation map. In order for a navigation map update activation key to work, both these serial numbers must match. If they do not, replace the audio-navigation unit
, then contact the navigation map update fulfillment desk with the new units serial number in order to get a new activation key |
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| ODMD (TM) (touch screen) and Center Display brightness do not match |
Sync Display Brightness setting is turned Off in Display Settings |
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