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Home >> Cadillac >> 2007 >> Escalade EXT >> Repair and Diagnosis >> External Pages >> Different car >> Section 1038 (Cellular System, Entertainment System, And Navigation System) >> Diagnostic Information and Procedures >> Video Entertainment System Troubleshooting Hints >> Discs Will Not Eject
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Discs Will Not Eject

WARNING: This page is about a different car, the 2008 GMC Sierra, 2008 GMC Cab & Chassis Sierra, 2008 Chevrolet Silverado, and 2008 Chevrolet Cab & Chassis Silverado. However, it is still accessible from the selected car via links, so may be relevant.
  1. Attempt to remove the CDs/DVDs from the radio by pushing the "Eject" button on the radio. If there is a "chatter" noise, go to step two. If there is no chatter noise and the discs will not eject from the radio, send the radio to your authorized Electronic Service Center for repair.
  2. Remove the radio from the Instrument Panel of the vehicle but do not remove the electrical connectors. Refer to Radio Replacement (without RPO SLT)  or Radio Replacement (with RPO SLT) .
  3. Some versions of these radios have a 9.5 mm x 13 mm oval hole on the top cover of the radio, near the back of the case. If the radio being serviced has this hole, proceed to step four. Otherwise the radio will need to be returned to your authorized Electronic Service Center for repair.
  4. Push the "Eject" button. While the discs are attempting to eject, insert a plastic pen cap, or similar plastic object into the hole to assist the top disc out of the radio.
  5. After the top disc is removed, push the "Eject" button again to remove the bottom disc.
  6. Check the operation of the radio to see if a CD or DVD can be inserted and then ejected. If a CD or DVD can be inserted and ejected from the radio, then reinstall the radio into the Instrument Panel. If a CD or DVD cannot be inserted and then ejected from the radio, send the radio to your authorized Electronic Service Center for repair.