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Pinpoint Test Q: The Remote Start Feature Is Inoperative

  1. Q1 CHECK FOR THE CORRECT RKE (REMOTE KEYLESS ENTRY) TRANSMITTERS 
    • Ignition ON.
    • Using the steering wheel control switch, check remote start feature setting in the message center.

    Is the remote start feature enabled? 

    • Yes  : GO to Q2 
    • No  : ENABLE the remote start feature.
  2. Q2 CHECK FOR POWERTRAIN DIAGNOSTIC TROUBLE CODES (DTCS) 
    • Using a diagnostic scan tool, perform the PCM KOEO  and KOER  self-tests.

    Are any PCM Diagnostic Trouble Codes (DTCs) present? 

    • Yes  : REFER to the PCM DTC CHART  in this service information.
    • No  : GO to Q3 
  3. Q3 CHECK FOR BCM (BODY CONTROL MODULE) DTC (DIAGNOSTIC TROUBLE CODE) P1954:04 
    • Using a diagnostic scan tool, perform the BCM  self-test.

    Is DTC P1954:04 present? 

    • Yes  : GO to Q4 
    • No  : GO to  Q5
  4. Q4 CHECK THE BCM (BODY CONTROL MODULE) CRASH_FLAG SNAPSHOT DATA 
    • Using a diagnostic scan tool, view the snapshot data for BCM DTC  P1594:04.
      PART DESCRIPTIONS

      Scan Tool Display Description Event detected that caused the engine to shutdown
      CRASH_FLAG Crash event recorded The BCM  received information from the RCM  indicating a crash event occurred. This can be reset using a diagnostic scan tool.

    Does scan tool display indicate TRUE? 

    • Yes  : PERFORM the BCM  crash reset function using the diagnostic scan tool (Electrical - Service Functions > BCM Crash Status Reset).
    • No  : GO to Q5 
  5. Q5 CHECK FOR OTHER BCM (BODY CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS 
    • Using a diagnostic scan tool, perform the BCM  self-test.

    Are any other Diagnostic Trouble Codes (DTCs) present? 

    • Yes  : REFER to the BCM DTC CHART  in this service information.
    • No  : GO to Q6 
  6. Q6 CHECK THE RKE (REMOTE KEYLESS ENTRY) FUNCTIONALITY 
    • Ignition OFF.
    • Using the RKE  function of the passive key, press the liftgate release button twice, the lock button and then the unlock button.

    Do all the functions tested of the RKE transmitter operate (lock, unlock and liftgate release)? 

    • Yes  : GO to Q7 
    • No  : If all of the functions are inoperative, GO to PINPOINT TEST N 

      If an individual function is inoperative, GO to PINPOINT TEST O 

  7. Q7 VERIFY THE REMOTE START FUNCTION IS INOPERATIVE 
    • Close all the doors, the hood and the liftgate/luggage compartment lid.
    • NOTE: Each button press must be done within three seconds of each other.

      Using the passive key:

      • Press the door lock button.
      • Press the remote start button twice.

    Does the vehicle remotely start? 

    • Yes  : The system is operating correctly. INFORM the customer of the correct vehicle remote start operation.
    • No  : REPLACE the passive key in question. PROGRAM the new passive key.

      REFER to: KEY PROGRAMMING USING DIAGNOSTIC EQUIPMENT .

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