Symptom Troubleshooting Index

WARNING: This page does not describe the selected car, but rather 6 other vehicles, including the 2015 Honda Crosstour, 2014 Honda Crosstour, 2013 Honda Crosstour, 2012 Honda Crosstour, and 2011 Honda Accord Crosstour. However, it is still accessible from the selected car via links, so may be relevant.

SYMPTOM TROUBLESHOOTING CHART

Symptom	Diagnostic procedure	Also check for
Navigation system stays on the GPS initialization screen	System Initialization (see SYSTEM INITIALIZATION )	Navigation unit Internal defect in GPS antenna GPS antenna/cable is disconnected or damaged The wrong color navigation DVD or version is installed The navigation DVD is damaged or dirty Harness/fuses/switches
Vehicle position icon constantly leaves road, moves erratically, or is displayed very far from actual vehicle position	Symptom Troubleshooting (see VEHICLE POSITION ICON CONSTANTLY LEAVES ROAD, MOVES ERRATICALLY, OR IS DISPLAYED VERY FAR FROM ACTUAL VEHICLE POSITION )	Navigation unit Internal defect in GPS antenna GPS antenna/cable PCM (vehicle speed pulse) Harness/fuses/switches
System always comes up in in-line diagnostic mode	Factory diagnostic screen in Line Diag (see FACTORY DIAGNOSTIC SCREEN IN LINE DIAG )
Navigation system does not accept security code	Symptom Troubleshooting (see NAVIGATION SYSTEM DOES NOT ACCEPT SECURITY CODE )	The navigation DVD is damaged or dirty Anti-theft code not matching
Navigation frequently asks for anti-theft code and/or needs GPS initialization	Symptom Troubleshooting (see NAVIGATION FREQUENTLY ASKS FOR ANTI-THEFT CODE AND/OR NEEDS GPS INITIALIZATION ) .	Loss of voltage or poor ground (G701) Navigation unit The wrong color navigation DVD or version installed Low battery voltage Harness/fuses/switches
GPS icon is white or not shown	Symptom Troubleshooting (see GPS ICON IS WHITE OR NOT SHOWN )	Navigation unit Internal defect in GPS antenna Aftermarket accessories connected to the system GPS antenna/cable Harness/fuses/switches
Vehicle icon wanders across the map when driving (does not follow a displayed road) or map or vehicle ICON spins	Symptom Troubleshooting (see VEHICLE ICON WANDERS ACROSS THE MAP WHEN DRIVING (DOES NOT FOLLOW A DISPLAYED ROAD) OR MAP OR VEHICLE ICON SPINS )	Navigation unit GPS antenna/cable PCM (vehicle speed pulse) Internal defect in GPS antenna
No picture is displayed	Symptom Troubleshooting (see NO PICTURE IS DISPLAYED )	The wrong color navigation DVD or version is installed The navigation DVD is damaged or dirty Navigation unit Navigation display unit Harness/fuses/switches
Picture has lines, rolls, or is blurry	Symptom Troubleshooting (see PICTURE HAS LINES, ROLLS, OR IS BLURRY )	Aftermarket accessories connected to the system Navigation unit Navigation display unit Harness/fuses/switches
Picture is missing a color or tone or is an odd color	Symptom Troubleshooting (see PICTURE IS MISSING A COLOR OR TONE OR IS AN ODD COLOR )	The wrong color navigation DVD or version is installed The navigation DVD is damaged or dirty Navigation unit Navigation display unit Aftermarket accessories connected to the system Harness/fuses/switches
Display day/night mode does not work or does not work properly	Symptom Troubleshooting (see DISPLAY DAY/NIGHT MODE DOES NOT WORK OR DOES NOT WORK PROPERLY )	Navigation unit The gauge brightness level is set to High in day or night mode Navigation display unit Gauge control module (CAN) The navigation display brightness is not set to auto mode Harness/fuses/switches
System locks up or freezes constantly	Symptom Troubleshooting (see SYSTEM LOCKS UP OR FREEZES CONSTANTLY )	Navigation unit The wrong color navigation DVD or version is installed The navigation DVD is damaged or dirty Harness/fuses/switches
Voice guidance cannot be heard, is broken up, or there is static	Symptom Troubleshooting (see VOICE GUIDANCE CANNOT BE HEARD, IS BROKEN UP, OR THERE IS STATIC )	Volume or voice feedback setting (see Navigation Manual) Navigation unit Audio unit/stereo amplifier Harness/fuses/switches
Voice control does not work/respond	Symptom Troubleshooting (see VOICE CONTROL DOES NOT WORK/RESPOND )	Navigation unit Microphone Harness/fuses/switches HandsFreeLink control unit Audio unit
Navigation cannot control HVAC by voice command	Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL HVAC BY VOICE COMMAND )	The wrong color navigation DVD or version is installed The navigation DVD is damaged or dirty Harness/fuses/switches Wrong navigation unit (model code) B-CAN DTCs
Navigation cannot control XM radio	Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL XM RADIO )	The wrong color navigation DVD or version is installed The navigation DVD is damaged or dirty Audio unit XM receiver Harness
Navigation cannot control audio system	Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL AUDIO SYSTEM )	Audio unit Harness The wrong color navigation DVD or version is installed The navigation DVD is damaged or dirty
Interface dial buttons do not work	Symptom Troubleshooting (see INTERFACE DIAL BUTTONS DO NOT WORK )	Navigation unit The wrong color navigation DVD or version is installed The navigation DVD is damaged or dirty Navigation display unit Interface dial Harness/fuses/switches
Today's Destinations button is dim and not selectable in the Enter destination by screen (grayed-out)	The customer has not entered a group of locations for Today's Destinations. This is normal. The button is only selectable if the customer is using this function.	See Navigation Manual
Previous Destinations button is dim and not selectable in the Enter destination by screen (grayed-out)	The vehicle or the navigation unit may be new, or the customer deleted the destination. Without a stored previous destination, the system can't route to a previous destination. Enter a destination, and allow the system to route to it. After the trip, the Previous Destinations button will be selectable.
Address cannot be found or system gives poor routing	Verify proper operation and system limitations using the navigation system manual. See How To Answer Customer Questions about Navigation Coverage (see HOW TO ANSWER CUSTOMER QUESTIONS ABOUT NAVIGATION COVERAGE ).	Database limitations (address not in database) Wrong color navigation DVD installed Older database
Rearview camera image does not come on or work properly	Symptom Troubleshooting (see REARVIEW CAMERA IMAGE DOES NOT COME ON OR WORK PROPERLY )	Check software for latest up-dates The navigation DVD is damaged or dirty No backup signal The wrong color navigation DVD or version is installed Navigation display unit Rearview camera
The map will not display the Southern portion of the U.S. or the Northern parts of Canada	North American coverage is different for U.S./Canada markets. See the version diagnostic screen for details on coverage differences (see VERSION )	The wrong colored navigation DVD or market navigation DVD is installed
Navigation display stays on with ignition switch in LOCK (0)	Symptom Troubleshooting (see NAVIGATION DISPLAY STAYS ON WITH IGNITION SWITCH IN LOCK (0) )	Harness/fuses/switches Aftermarket accessories connected to the system
DVD read error messages	Symptom Troubleshooting (see DVD READ ERROR MESSAGES )	The navigation DVD is damaged or dirty Navigation unit The wrong color navigation DVD or version installed
Error messages are displayed	See Error Message Table (see ERROR MESSAGE TABLE )
Navigation system will not go beyond the disclaimer screen and displays the OK button	Also see Interface dial buttons do not work	The wrong color navigation DVD or version installed The navigation DVD is damaged or dirty Navigation unit
The navigation anti-theft code card is lost or missing	See ANTI-THEFT FEATURE
The vehicle icon lags behind when the vehicle turns	See SELF-INERTIAL NAVIGATION LIMITATIONS	Aftermarket accessories connected to the system GPS antenna/cable
Navigation screen is darker than normal or takes time to brighten when it is cold	See LCD UNIT LIMITATIONS	Compare to a known-good vehicle
The navigation clock is off by 1 to 3 hours after replacing the navigation unit	See SERVICE PRECAUTIONS	Do Map Matching (see MAP MATCHING ) GPS antenna/cable Check and adjust the clock settings
A new navigation DVD is needed	See OBTAINING A NAVIGATION DVD
Time is not correct	Reset Time Adjustment in set-up See SERVICE PRECAUTIONS	The wrong color navigation DVD or version is installed Reset Time Adjustment in set-up A defective GPS receiver in the navigation unit
The DVD is scratched or dirty	See DVD HANDLING AND CLEANING	Navigation unit
The wrong DVD was installed and now the system does not function properly	See PRECAUTION CUSTOMER NAVIGATION DVD SNEAK PREVIEWS	Install the correct version navigation DVD Check any official Honda service website for more service information about the navigation system
A POI cannot be found	See HOW TO ANSWER CUSTOMER QUESTIONS ABOUT NAVIGATION COVERAGE	The navigation DVD is damaged or dirty The database may be out of date. Confirm the POI exists in a current production vehicle
A specific city cannot be found	See HOW TO ANSWER CUSTOMER QUESTIONS ABOUT NAVIGATION COVERAGE	The navigation DVD is damaged or dirty The database may be out of date. Confirm the address exists in a current production vehicle
An In Line Diagnosis screen appears every time vehicle is started	See FACTORY DIAGNOSTIC SCREEN IN LINE DIAG
The Acura Globe Screen (not the Honda Globe Screen) appears every time the vehicle is started	Symptom Troubleshooting (see THE ACURA GLOBE SCREEN (NOT THE HONDA GLOBE SCREEN) APPEARS EVERY TIME THE VEHICLE IS STARTED )	Also see the symptom The wrong DVD was installed and now the system does not function properly
Navigation unit will not eject or accept the navigation DVD	Symptom Troubleshooting (see NAVIGATION UNIT WILL NOT EJECT OR ACCEPT THE NAVIGATION DVD )