Symptom Troubleshooting Index
WARNING: This page is about a different car, the 2011 Honda Insight and 2010 Honda Insight. However, it is still accessible from the selected car via links, so may be relevant.
SYMPTOM TROUBLESHOOTING INDEX
| Symptom | Diagnostic procedure | Also check for |
|---|---|---|
| HFL does not respond | Control Unit Input Test (see CONTROL UNIT INPUT TEST/REPLACEMENT ) | Check and repair all CAN related DTCs. |
| The Bluetooth icon in the navigation display is not displayed |
|
The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to for further assistance. Check the Diagnostic Menu and use the Navi System Link. |
| The Honda approved Bluetooth phone is having problems pairing to the vehicle | HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING ) | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to for further assistance. Check the Diagnostic Menu and use the Navi System Link. |
| The Honda approved Bluetooth phone cannot use all its functions | HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING ) | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to for further assistance. Check the Diagnostic Menu and use the Navi System Link. |
| The Honda approved Bluetooth phone does not place or receive calls using the HFL system | HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING ) | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to for further assistance. Check the Diagnostic Menu and use the Navi System Link. |
| The customer wants the HFL system reset (all phones and address information cleared from the HFL system) | Clearing the system (see CLEARING THE HFL SYSTEM ) | See the for additional information. |
| The HFL system is locked and the pass code has been lost or forgotten | Symptom Troubleshooting (see THE HFL SYSTEM DOES NOT RECOGNIZE ALL VOICE PROMPTS ) | |
| The HFL system does not recognize all voice prompts | Symptom Troubleshooting (see THE HFL SYSTEM DOES NOT RECOGNIZE ALL VOICE PROMPTS ) | Also see Voice control tips (see INTRODUCTION ). |
| The HFL system speaks in French | See the for Changing Language | |
| The address book does not transfer from the Honda approved Bluetooth phone to HFL system | There is no HFL compatible phone paired to the vehicle or the approved phone does not support the function. Pair an approved HFL compatible phone to the vehicle | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to |
| The HFL messages cannot be heard or are weak | Symptom Troubleshooting (see THE HFL MESSAGES CANNOT BE HEARD OR ARE WEAK ) |