DTC 2711: AUX Video Diag

NOTE: 

• Check the vehicle battery condition first .
• This navigation DTC sets when NG is indicated in the AUX Video diagnosis (the AUX Video icon is red in the System Links).
• Before you troubleshoot, make sure to follow the General Troubleshooting Information - Refer to: How to Troubleshoot the Navigation System, or How to Troubleshoot the Navigation System (Display Audio) (2016-17) .
• Check the connectors for poor connections or loose terminals.

1. Problem verification 1

   -1. Clear the hard error codes.

   - 2. Press the engine start/stop button to select the OFF mode and then select the ON mode.

   - 3. Check for hard error codes.

   Is DTC 2711 indicated?

   YES 

   The failure is duplicated, go to step 2.

   NO 

   Intermittent failure, the system is OK at this time.

2. Problem verification 2

   -1. Clear the hard error codes.

   - 2. Press the engine start/stop button to select the OFF mode.

   - 3. Disconnect the AUX device, then connect a known-good AUX device to the auxiliary jack assembly.

   - 4. Check for hard error codes.

   Is DTC 2711 indicated?

   YES 

   Go to step 3.

   NO 

   Original AUX device is faulty.

3. Shorted wire check1 (AUX DET line, AUX GND line)

   -1. Press the engine start/stop button to select the OFF mode.

   - 2. Disconnect the following connectors.

   Auxiliary jack assembly 5P connector

   Audio-navigation unit C (20P) connector - Refer to: Audio-Navigation Unit Removal and Installation, or Audio-Navigation Unit Removal and Installation (Display Audio) (2016-17)

   - 3. Check for continuity between test points 1 and 2.

   Test condition	OFF mode
   	Auxiliary jack assembly 5P connector: disconnected
   	Audio-navigation unit connector C (20P): disconnected
   Test circuit	AUX DET
   Test point 1	Auxiliary jack assembly 5P connector No. 5 (GRY)
   Test point 2	Body ground

   Test circuit	AUX GND
   Test point 1	Auxiliary jack assembly 5P connector No. 4 (YEL)
   Test point 2	Body ground

   Courtesy of HONDA, U.S.A., INC.

   Is there continuity?

   YES 

   Repair a short in the wire between the auxiliary jack assembly and audio-navigation unit.

   NO 

   Go to step 4.

4. Shorted wire check2 (AUX DET line, AUX GND line)

   -1. Check for continuity between test points 1 and 2.

   Test condition	OFF mode
   	Auxiliary jack assembly 5P connector: disconnected
   	Audio-navigation unit connector C (20P): disconnected
   Test circuit	AUX DET, AUX GND
   Test point 1	Auxiliary jack assembly 5P connector No. 5 (GRY)
   Test point 2	Auxiliary jack assembly 5P connector No. 4 (YEL)

   Courtesy of HONDA, U.S.A., INC.

   Is there continuity?

   YES 

   Repair a short in the wire between the auxiliary jack assembly and audio-navigation unit.

   NO 

   Go to step 5.

5. Open wire check (AUX DET line, AUX GND line)

   -1. Press the engine start/stop button to select the OFF mode.

   - 2. Check for continuity between test points 1 and 2.

   Test condition	OFF mode
   	Auxiliary jack assembly 5P connector: disconnected
   	Audio-navigation unit connector C (20P): disconnected
   Test circuit	AUX DET
   Test point 1	Auxiliary jack assembly 5P connector No. 5 (GRY)
   Test point 2	Audio-navigation unit connector C (20P) No. 16 (GRY)

   Test circuit	AUX GND
   Test point 1	Auxiliary jack assembly 5P connector No. 4 (YEL)
   Test point 2	Audio-navigation unit connector D (12P) No. 6 (YEL)

   Courtesy of HONDA, U.S.A., INC.

   Is there continuity?

   YES 

   Go to step 6.

   NO 

   Repair an open in the wire between the auxiliary jack assembly and the audio-navigation unit.

6. Auxiliary jack assembly check (substitution)

   -1. Substitute a known-good auxiliary jack assembly.

   - 2. Reconnect all the connectors, and recheck.

   - 3. Clear the hard error codes.

   - 4. Press the engine start/stop button to select the OFF mode and then select the ON mode.

   - 5. Check for hard error codes.

   Is DTC 2711 indicated?

   YES 

   Replace the audio-navigation unit - Refer to: Audio-Navigation Unit Removal and Installation, or Audio-Navigation Unit Removal and Installation (Display Audio) (2016-17) .

   NO 

   Replace the original auxiliary jack assembly.