Audio System Error Codes (Display Audio) (2016-17)

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NOTE:

The audio system can display a few error message when some problems are detected with the audio disc player, the audio disc, the XM radio, or the USB audio. This is not a complete list of audio error messages. Refer to symptom troubleshooting.
Refer to Error Messages for the error about the navigation system - Refer to: Navigation System Error Messages, or Navigation System Error Messages (Display Audio) (2016-17) .

Audio (Audio-Navigation) Unit Error Messages

Error Message Displayed	Possible Cause	Solution
The system is unable to start due to excessive heat. The system will start after the system cools.	This message appears briefly when the display temperature is too high.	Park the vehicle in a cooler place for a while. If the high temperature status is cancelled, the audio unit or the audio-navigation unit turns on the display.

Disc Error Messages

Error Message Displayed	Possible Cause	Solution
Bad Disc Please Check Owners Manual	There is a problem with the disc player. A common problem is paper disc labels coming off the disc while in the player.	Eject the disc and try another disc. If there is still a problem, replace the audio-navigation unit - Refer to: How To Information or the audio unit - Refer to: How To Information .
Heat Error	Disc player is hot. This can happen if the vehicle is parked out in the hot sun all day.	Park the vehicle in a cooler place for a while and try the disc player again. If the error code is still present, try another disc. If the error code is still present, replace the audio-navigation unit - Refer to: How To Information .
Check Disc	A reading error is detected because of a problem in the disc (scratches, fingerprints, marks, and distorted), or a disc was not supported.	Try to eject the disc and try another one. If there is still a problem, replace the audio-navigation unit - Refer to: How To Information or the audio unit - Refer to: How To Information .
Unplayable File	Track/File format not supported.	Current track is skipped. The next supported track or file plays automatically Verify that CD, CD-R or CD-RW file names end in CD-A or WMA Verify that CD, CD-R or CD-RW with compressed music formats end in MP3 or WMA Other file formats like iTunes or Ogg are not recognized WMA files may have (DRM) copy protection, and cannot be read
Error	There is a problem with the disc. The video format (NTSC, PAL, or SECAM) or the region cord of the inserted disc is not supported.	Eject the disc and try another proper disc.
Region Error		Eject the disc and try another proper disc.
Mecha Error	There is a problem with the disc player (other mechanical error) Power supply error to the disc player	Eject the disc and try another disc. If there is still a problem, replace the audio-navigation unit - Refer to: How To Information or the audio unit - Refer to: How To Information .

XM Error Messages

Error Message Displayed	Possible Cause	Solution
No Signal	Loss of signal.	Both terrestrial and satellite antennas have lost the signal. Park the vehicle outside with a clear view of the southern horizon. Whenever possible, confirm if other vehicles in the same area are receiving the same message.
Check Antenna	XM antenna error.	Check for navigation DTCs - Refer to: How to Troubleshoot the Navigation System, or How to Troubleshoot the Navigation System (Display Audio) (2016-17) .

NOTE:

Do these checks with the vehicle parked outside with a clear view of the southern horizon.

USB Error Messages

Error Message Displayed	Possible Cause	Solution
Incompatible USB Device Please Check Owner's Manual	Faulty power supply to USB device.	Connect the applicable USB device (see the Owner's Manual).
Unsupported Ver.	Unsupported version iPod is connected.	Connect the applicable iPod (see the Owner's Manual).
Unsupported	Unsupported USB device is connected. Unsupported file system. USB device communication error.	Connect the applicable USB device (see the Owner's Manual).
Unplayable File	The audio-navigation unit or the audio unit cannot read the file (s).	Check the files in the USB device. There is a possibility that the files have been damaged. The WMA files or the AAC file cannot be read with the (DRM) copy protection rights.
USB Error	There is a internal problem with the audio unit or the audio-navigation unit.	Check for hard error codes: Without navigation - Refer to: How To Information With navigation - Refer to: How to Troubleshoot the Navigation System, or How to Troubleshoot the Navigation System (Display Audio) (2016-17)
No Data	There are no files or files that are not supported on the USB device.	Check the files in the USB device. There is a possibility that the files have been damaged, or are not supported.
Connect Retry	The audio-navigation unit or the audio unit failed to synchronize with the iPod.	Appears when the system does not acknowledge the iPod. Reconnect the iPod.