Audio System Error Codes

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The audio system can display a few error codes when some problems are detected with the audio disc player, the audio disc, the USB audio, or the anti-theft code. This is not a complete list of audio error codes. Refer to symptom troubleshooting, or go to any official Honda service website for more service information.

CD Error Messages

Error Message Displayed	Possible Cause	Solution
Bad Disc Please Check Owners Manual	There is a problem with the disc player. A common problem is paper disc labels coming off the disc while in the player.	Try to eject the disc and try another one. If there is still a problem, replace the audio-navigation unit - Refer to: Audio-Navigation Unit Removal and Installation, or Audio-Navigation Unit Removal and Installation (Display Audio) (2016-17) , or the audio unit - Refer to: Audio Unit Removal and Installation (Without Touch Screen), or Audio Unit Removal and Installation (With Touch Screen), or Audio Unit Removal and Installation (Display Audio) (2016-17) .
Check Disc	There is a problem with the disc player. A common problem is paper disc labels coming off the disc while in the player. Scratched disc.	Try to eject the disc and try another one. If there is still a problem, replace the audio-navigation unit - Refer to: Audio-Navigation Unit Removal and Installation, or Audio-Navigation Unit Removal and Installation (Display Audio) (2016-17) , or the audio unit - Refer to: Audio Unit Removal and Installation (Without Touch Screen), or Audio Unit Removal and Installation (With Touch Screen), or Audio Unit Removal and Installation (Display Audio) (2016-17) .
Heat Error	Disc player is hot. This can happen if the vehicle is parked out in the hot sun all day.	Park the vehicle in a cooler place for a while and try the disc player again. Remove the audio-navigation unit and make sure the cooling fan is not blocked. If the error code is still present, replace the audio-navigation unit - Refer to: Audio-Navigation Unit Removal and Installation, or Audio-Navigation Unit Removal and Installation (Display Audio) (2016-17) , or the audio unit - Refer to: Audio Unit Removal and Installation (Without Touch Screen), or Audio Unit Removal and Installation (With Touch Screen), or Audio Unit Removal and Installation (Display Audio) (2016-17) .
Unplayable File	Track/File format not supported.	Current track is skipped. The next supported track or file plays automatically. Verify that CD file names end in CD-DA. Verify that CD-R or CD-RW with compressed music formats end in MP3 or WMA. Other file formats like iTunes (AAC) or Ogg are not recognized. WMA files may have (DRM) copy protection and cannot be read.
Mecha Error	CD label jammed in the mechanism. CD eject mechanism or motor is inoperative. CD spindle motor won't spin up the CD.	Press the EJECT button and hold it for 5 seconds. If the CD does not eject, try again. If the CD still won't eject, replace the audio-navigation unit - Refer to: Audio-Navigation Unit Removal and Installation, or Audio-Navigation Unit Removal and Installation (Display Audio) (2016-17) , or the audio unit - Refer to: Audio Unit Removal and Installation (Without Touch Screen), or Audio Unit Removal and Installation (With Touch Screen), or Audio Unit Removal and Installation (Display Audio) (2016-17) .

Audio Unit Error Codes

Error Code Displayed	Possible Cause	Solution
Code Error 1	Anti-theft code mismatch (1^st try).	Enter the correct anti-theft code.
Code Error E	Anti-theft code mismatch (10^th try).	Remove the No. A22 (10 A) fuse in the under-hood fuse/relay box or the No. C-4 (7.5 A) fuse from the under-dash sub fuse box, then reinsert it. You will have 10 more tries to enter the correct anti-theft code.

USB Error Messages

Error Message Displayed	Possible Cause	Solution
Unplayable File	The audio unit cannot read the file (s).	Check the files in the USB device. There is a possibility that the files have been damaged or are not supported.
Incompatible USB Device Please Check Owner's Manual	Unsupported USB device is connected.	Connect the applicable USB device (see the Owner's Manual).
Unsupported Version	Unsupported version iPod is connected.	Connect the applicable iPod (see the Owner's Manual).
USB Error	There is a problem with the USB adapter.	Connect the applicable USB device (see the Owner's Manual). If OK, go to USB device does not function troubleshooting: With navigation Without navigation (with touch screen) Without navigation (without touch screen)
No Data	There are no files or files that are not supported on the USB device.	Check the files in the USB device. There is a possibility that the files have been damaged, or are not supported.
Unsupported	USB device is not connected.	If the code appears when the USB device is connected, go to USB device does not function troubleshooting: With navigation Without navigation (with touch screen) Without navigation (without touch screen)