Voluntary Recall Campaign 2008 Ex35 Air Bag Control Module Reprogram (ITB08-009A)

VOLUNTARY RECALL CAMPAIGN 2008 EX35 AIR BAG CONTROL MODULE REPROGRAM

SERVICE CAMPAIGN BULLETIN

INTRODUCTION

Infiniti has decided that a defect which relates to motor vehicle safety exists in some 2008 model year Infiniti EX35 vehicles. Due to incorrect software programming, the Air Bag Control Unit may cause the passenger air bag not to operate as designed if the vehicle battery becomes significantly discharged. This could result in the passenger air bag not inflating in a crash in which it was designed to do so, and increasing the risk of injury. In order to prevent this from occurring, Infiniti is conducting a Voluntary Safety Recall to reprogram the Airbag Control Unit in affected vehicles free of charge for parts or labor.

IDENTIFICATION NUMBER

Infiniti has assigned identification number P8202 to this campaign. This number must appear on all communications and documentation of any nature dealing with this campaign.

NUMBER OF VEHICLES POTENTIALLY AFFECTED

The number of vehicles potentially affected by this campaign is approximately 4,850

DEALER RESPONSIBILITY

It is the dealer's responsibility to check Infiniti Net for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer's inventory. Federal law requires that new vehicles in dealer inventory which are the subject of a safety recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration.  While federal law applies only to new vehicles, Infiniti strongly encourages dealers to correct any used vehicles in their inventory before they are retailed.

SERVICE PROCEDURE

1. Use the USB cable  to connect the Vehicle Interface (VI) to the Toughbook® PC and then connect the VI to the vehicle.
2. Connect the AC Adapter to the Toughbook® PC. 
   CAUTION: Be sure to connect the AC Adapter. If PC battery voltage drops the process will be interrupted.
3. Connect a battery charger: 
   • Set the battery charger at a low charge rate (trickle charge).
4. Turn the ignition ON with the engine OFF.
   • The engine must be OFF (not running) during the reprogramming procedure.
5. Open / start ASIST on the Toughbook® PC.
6. Select CONSULT Utilities, and select CONSULT-III.
7. Wait for the "Detecting VI/MI in progress" message to clear.
8. Select the detected VI from the list. (See Fig 1.)
9. Select Connect. 
   Fig 1: CONSULT-III Display - Detected VI

   Courtesy of NISSAN MOTOR CO., U.S.A.
10. Wait for the "Checking the firmware version" message to clear.
11. Select *INFINITI EX:P8202  (see Fig 2).
12. Select Select. 
    Fig 2: CONSULT-III Display - Infiniti EX-P8202

    Courtesy of NISSAN MOTOR CO., U.S.A.
13. Select Confirm.
    Fig 3: CONSULT-III Display - Confirm

    Courtesy of NISSAN MOTOR CO., U.S.A.
14. Wait for System Call and DTC diagnosis to complete.
15. Make sure no air bag DTCs are stored, and then select Select  (see Fig 4).
    • If there are any air bag DTCs, perform repairs and erase DTCs before  continuing. Diagnosis and repair for DTCs is not covered by this campaign.
      Fig 4: CONSULT-III Display - Select

      Courtesy of NISSAN MOTOR CO., U.S.A.
16. Select Special function. 
    Fig 5: CONSULT-III Display - Special Function

    Courtesy of NISSAN MOTOR CO., U.S.A.
17. Select Next. 
    Fig 6: CONSULT-III Display - Next

    Courtesy of NISSAN MOTOR CO., U.S.A.
    NOTE: If the error message shown in Fig 7 is displayed, the campaign has already been completed on this vehicle.
    Fig 7: CONSULT-III Display - Error Message

    Courtesy of NISSAN MOTOR CO., U.S.A.
18. Select Yes. 
    Fig 8: CONSULT-III Display - Yes

    Courtesy of NISSAN MOTOR CO., U.S.A.
19. The screen in Fig 9 should display. Read the items on the screen and make sure each of the conditions have been met.
20. Select Next. 
    Fig 9: CONSULT-III Display - Next

    Courtesy of NISSAN MOTOR CO., U.S.A.
21. C-III will now perform the Parameter Change (reprogram).
    • The process will take about 5 seconds.
    • An on-screen progress bar will display during the process.
    • DO NOT  disturb the VI, or USB connections.
    • DO NOT  try to start the engine or turn the ignition OFF during the process.
      NOTE: If an error message appears refer to Note: Possible Error Messages During Reprogram Process.
22. Select Print. 
    • When the screen in Fig 10 appears, the Parameter Change (reprogram) has successfully completed.
    • Print this screen and attach it to the Repair Order for Warranty documentation. 
      Fig 10: CONSULT-III Display - Print

      Courtesy of NISSAN MOTOR CO., U.S.A.
23. Select Print  (see Fig 11).
    NOTE: If you can not print the screen, select Save.  A copy of the screen will be saved in the Toughbook® PC.
24. Select OK. 
    Fig 11: CONSULT-III Display - OK

    Courtesy of NISSAN MOTOR CO., U.S.A.
    NOTE: If you saved a copy of the screen in Fig 10 and need to print it at a later date, you can find it in the following file location:
    At the bottom left corner of the Toughbook® screen, click on Start. 
    In the Administrator window select My Computer. 
    In the My Computer screen select Local Disc (C). 
    In the Local Disc (C) screen select Consult III  folder.
    In the Consult III screen/folder select ApplicationData  folder.
    In the ApplicationData screen/folder select Print Images  folder.
    When the file was saved it was automatically given a file name using the current date and time. Select and print the file/screen image that you want.
25. Perform steps 1 and 2 listed on the screen:
    1. Turn the ignition OFF for at least 5 seconds, then turn the ignition ON.
    2. Select the DTC icon to confirm Self Diagnostic results again.
       Fig 12: CONSULT-III Display - DTC Icon

       Courtesy of NISSAN MOTOR CO., U.S.A.
26. Wait for System Call and DTC diagnosis to complete.
27. Make sure no DTCs are stored.
    • If there are any DTCs, select erase.
      Fig 13: CONSULT-III Display - DTCs Stored

      Courtesy of NISSAN MOTOR CO., U.S.A.

END 

• If the message in Fig 14 is displayed, the ACU (Air Bag Control Unit) is damaged and must be replaced.

  Replace the ACU.

  Do not reprogram the new ACU. 

  Fig 14: CONSULT-III Display - ACU (Air Bag Control Unit) Damaged

  Courtesy of NISSAN MOTOR CO., U.S.A.
• If the message in Fig 15 is displayed select OK,  then go back to step  1 and perform the procedure again.

  Follow each step in the procedure exactly.

  Fig 15: CONSULT-III Display - OK

  Courtesy of NISSAN MOTOR CO., U.S.A.

CLAIMS INFORMATION

Submit a Campaign (CM) line claim using the following claims coding: 

"CM" I.D.: P8202 

DESCRIPTION	OP CODE	FRT
Reprogram the ACU With CONSULT-III	P82021	0.2

OWNER'S LETTER

Dear Infiniti owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Infiniti has decided that a defect which relates to motor vehicle safety exists in some 2008 model year Infiniti EX35 vehicles. Our records indicate that you own the Infiniti vehicle identified by the Vehicle Identification Number on the cover of this notice.

Reason for Recall 

Due to incorrect software programming, the Air Bag Control Unit may cause the passenger air bag not to operate as designed if the vehicle battery becomes significantly discharged. This could result in the passenger air bag not inflating in a crash in which it was designed to do so, and increasing the risk of injury.

What Infiniti Will Do 

In order to prevent this from occurring, your Infiniti dealer will reprogram the Airbag Control Unit in your vehicle. This free service should take about one hour to complete, but your Infiniti dealer may require your vehicle for a longer period of time based upon their work schedule, or parts availability.

What You Should Do 

Contact your Infiniti dealer at your earliest convenience in order to arrange an appointment to have your vehicle repaired. Please bring this notice with you when you keep your service appointment. Instructions have been sent to your Infiniti dealer. If the dealer fails, or is unable to make the necessary repairs free of charge, you may contact the National Consumer Affairs Department, Infiniti Division, Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003. The toll free number is 1-800-662-6200. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.

Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Thank you for your cooperation. We are indeed sorry for any inconvenience this may cause you.