Symptom Table
WARNING: This page is about a different car, the 2008 Infiniti M45 and 2008 Infiniti M35. However, it is still accessible from the selected car via links, so may be relevant.
RELATED TO NAVIGATION
Trouble diagnosis table by symptom
SYMPTOMS TABLE
| Symptoms | Check items | Possible malfunction location / Action to take |
|---|---|---|
| Multifunction switch and preset switch operation does not work. |
|
Perform CONSULT-III self-diagnosis. Refer to CONSULT-III FUNCTION (MULTI AV) . |
|
AV control unit power supply and ground circuit malfunction. Refer to DIAGNOSIS PROCEDURE . | |
| Only specified switch cannot be operated. | Multifunction switch or preset switch malfunction. Perform multifunction switch and preset switch self-diagnosis function. Refer to DIAGNOSIS DESCRIPTION . | |
| Fuel economy display, vehicle setting operation is abnormal. | There is malfunction in the CONSULT-III self-diagnosis result. | Perform detected DTC self-diagnosis. Refer to CONSULT-III FUNCTION (MULTI AV) . |
| There is no malfunction in the self-diagnosis results. | AV control unit Ignition signal circuit malfunction. Refer to DIAGNOSIS PROCEDURE . |
|
| Guide sound is not heard. | On the setting display select "system sound (guide sound volume, etc.)," and confirm that guide sound is ON. | AV control unit malfunction. Replace AV control unit. Refer to EXPLODED VIEW . |
RELATED TO HANDS-FREE PHONE
- Check that the cellular phone is corresponding type (Bluetooth™ correspond) when the hands-free related malfunction vehicle is in service before performing a diagnosis.
- There is a case that malfunction occurs due to the version change of the phone type, etc. even though it is a corresponding type. Therefore, confirm it by changing the cellular phone to another corresponding type phone, and check that it operates normally. It is necessary to distinguish whether the cause is the vehicle or cellular phone.
Simple check for Bluetooth™ communication
If cellular phone and AV control unit cannot be connected with Bluetooth™ communication, following procedure allows the technician to judge which device has malfunction.
- Turn on a cellular phone, not connecting Bluetooth™ communication.
- Start CONSULT-III, then start Windows®.
- Set CONSULT-III near a cellular phone.
- When operated Bluetooth™ registration by cellular phone, check if CONSULT-III* would be displayed on the device name. (If other Bluetooth™ device is located near cellular phone, a name of the device would be displayed also.)NOTE: *:Displayed device name is "NISSAN-********".
- If no device name is displayed, cellular phone is malfunctioning. Repair the cellular phone first, then perform diagnosis.
- If CONSULT-III is displayed on device name, cellular phone is normal. Perform diagnosis as per the following table.
Trouble diagnosis table by symptom
SYMPTOMS TABLE
| Symptoms | Check items | Probable malfunction location |
|---|---|---|
| Does not recognize cellular phone connection. (no connection is displayed on the display at the guide.) | Repeat the registration of cellular phone. | AV control unit malfunction. Replace AV control unit. Refer to EXPLODED VIEW . |
| Hands-free phone cannot be established. |
|
AV control unit malfunction. Replace AV control unit. Refer to EXPLODED VIEW . |
| The other party's voice cannot be heard by hands-free phone. | Check the "microphone speaker" in Inspection & Adjustment Mode if sound is heard. | AV control unit malfunction. Replace AV control unit. Refer to EXPLODED VIEW . |
| Check the "microphone speaker" in Inspection & Adjustment Mode if sound is not heard. | AV control unit malfunction. Replace AV control unit. Refer to EXPLODED VIEW ". |
|
| Originating sound is not heard by the other party with handsfree phone communication. | Sound operation function is normal. | AV control unit malfunction. Replace AV control unit. Refer to EXPLODED VIEW . |
| Sound operation function does not work. | Microphone signal circuit malfunction. Refer to DIAGNOSIS PROCEDURE . |
RELATED TO CAMERA
Trouble diagnosis table by symptom
SYMPTOMS TABLE
| Symptoms | Check items | Probable malfunction location |
|---|---|---|
| Camera image is not displayed (displayed in black and nothing can be displayed). | For front display unit, AUX and DVD image are not displayed. |
|
| Camera image is not shown. (Vehicle width and possible route line is displayed.) | - |
|
| Camera image is not displayed. (Only warning message under area is displayed.) | There is malfunction in the CONSULT-III self-diagnosis result. | Perform detected DTC self-diagnosis. Refer to CONSULT-III FUNCTION (MULTI AV) . |
| For front display unit, AUX and DVD image are normal. | Camera image signal circuit malfunction between camera control unit and front display unit. Refer to DIAGNOSIS PROCEDURE . |
|
| For front display unit, AUX and DVD image are not displayed. | RGB area (YS) signal circuit malfunction between AV control unit and front display unit. Refer to DIAGNOSIS PROCEDURE . |
|
| Select "Camera Cont." of Confirmation/Adjustment mode, Reverse Sensor is not turned ON at "Connection Confirmation". | Reverse signal circuit malfunction (camera control unit). | |
| CAMERA image is rolling. | For front display unit, AUX and DVD image are also rolling. |
|
| Camera image does not switch. | Malfunction of self-diagnosis result is indicated. | Camera-connection recognition signal circuit malfunction between AV control unit and camera control unit. Refer to DIAGNOSIS PROCEDURE . |
| Malfunction of self-diagnosis result is not indicated. | Reverse signal circuit malfunction (AV control unit). | |
| Possible route line is indicated abnormally when camera image is displayed. | There is malfunction in the CONSULT-III self-diagnosis result. | Perform detected DTC self-diagnosis. Refer to CONSULT-III FUNCTION (MULTI AV) . |
RELATED TO RGB IMAGE
Trouble diagnosis table by symptom
SYMPTOMS TABLE
| Symptoms | Check items | Possible malfunction location / Action to take |
|---|---|---|
| RGB image is not shown. |
|
Perform CONSULT-III self-diagnosis. Refer to CONSULT-III FUNCTION (MULTI AV) . |
|
AV control unit power supply and ground circuit malfunction. Refer to DIAGNOSIS PROCEDURE . |
|
| Color of RGB image is not proper. | Light blue (Cyan) tint. | RGB signal (R: red) circuit malfunction between AV control unit and front display unit. Refer to DIAGNOSIS PROCEDURE . |
| Purple (Magenta) tint. | RGB signal (G: green) circuit malfunction between AV control unit and front display unit. Refer to DIAGNOSIS PROCEDURE . |
|
| Screen looks yellowish. | RGB signal (B: blue) circuit malfunction between AV control unit and front display unit. Refer to DIAGNOSIS PROCEDURE . |
|
| RGB screen is rolling. | Front display unit, AUX image are normal. | RGB synchronizing signal circuit malfunction between AV control unit and front display unit. Refer to DIAGNOSIS PROCEDURE . |
RELATED TO VOICE CONTROL
Trouble diagnosis table by symptom
SYMPTOMS TABLE
| Symptoms | Check items | Probable malfunction location |
|---|---|---|
| The voice cannot be controlled even if the voice control screen is displayed. | Voice sounds at "Voice Microphone Test" of Confirmation/Adjustment mode. | AV control unit malfunction. Replace AV control unit. Refer to EXPLODED VIEW . |
| Voice does not sound at "Voice Microphone Test" of Confirmation/Adjustment mode. | Microphone circuit malfunction. Refer to DIAGNOSIS PROCEDURE . |
|
| The voice cannot be controlled (Voice control screen is not displayed). | Steering switch's "VOL DOWN", "VOL UP", " " switch works, but " " it does not work. | Steering switch malfunction. Replace steering switch. Refer to EXPLODED VIEW . |
| Steering switch's "VOL DOWN", "VOL UP", " ", " " switches do not work. | Steering switch signal B circuit malfunction. Refer to DIAGNOSIS PROCEDURE . |
|
| All steering switches do not work. | Steering switch signal GND circuit malfunction. Refer to DIAGNOSIS PROCEDURE . |
RELATED TO AUDIO
Trouble diagnosis table by symptom
SYMPTOMS TABLE
| Symptoms | Check items | Possible malfunction location / Action to take |
|---|---|---|
| The CD cannot be removed. | Check the mechanical operation of eject switch. | Perform CONSULT-III self-diagnosis. When detecting no malfunction in those components, replace AV control unit. Refer to CONSULT-III FUNCTION (MULTI AV) . |
| Audio sound is not heard. | No sound from all speakers. | Perform CONSULT-III self-diagnosis. Refer to CONSULT-III FUNCTION (MULTI AV) . |
| There is no sound from speaker on the right or left side. | - | Sound signal circuit malfunction between AV control unit and BOSE amp. at the side where there is no sound. |
| There is no sound from front door and tweeter on the right or left side. | - | Sound signal circuits malfunction between BOSE amp. and speaker on the side where there is no sound. |
| There is no sound from one of speakers. | - | Sound signal circuit malfunction between BOSE amp. and speaker on the side where there is no sound. |
| Audiopilot® does not work. | - | Audiopilot® Microphone circuits malfunction between BOSE amp. and Audiopilot® Microphone.
|
| Satellite radio is not received. | There is malfunction in the CONSULT-III self-diagnosis result. | Perform CONSULT-III self-diagnosis. Refer to CONSULT-III FUNCTION (MULTI AV) . |
| There is no malfunction in the CONSULT-III self-diagnosis result. | Perform the following inspection procedure.
|
|
| AM/FM radio is not received. | Other audio sounds are normal. |
|
RELATED TO iPod®
Connect another iPod® and check if the symptom is reproduced or not. If the symptom is reproduced, diagnose the vehicle. If no malfunction is detected, replace the iPod harness.
NOTE:
It is unable to check that between iPod® and iPod harness.
Trouble diagnosis table by symptom
SYMPTOMS TABLE
| Symptoms | Check items | Possible malfunction location/Action to take |
|---|---|---|
| The sound of iPod® is not heard. | Other audio sounds are normal. |
|
| It does not change to iPod mode. | There is malfunction in the CONSULT-III self-diagnosis. | Perform CONSULT-III self-diagnosis. Refer to CONSULT-III FUNCTION (MULTI AV) . |
| "iPod is not connected" is displayed when it comes to iPod mode. | Connected to iPod®. | iPod connection recognition signal circuit between iPod® and iPod adapter. |
| iPod® cannot charge the battery. | - | iPod battery charge circuit between iPod® and iPod adapter. |
| The title of music file in the iPod® is not indicated. | - | Serial communication circuit between iPod® and iPod adapter. |
| Accessing the iPod® is unavailable from the vehicle. |
RELATED TO STEERING SWITCH
Trouble diagnosis table by symptom
SYMPTOMS TABLE
| Symptoms | Probable malfunction location |
|---|---|
| None of the steering switch operations work. | Steering switch signal GND circuit malfunction. Refer to DIAGNOSIS PROCEDURE . |
| Only specified switch (1) cannot be operated. | Steering switch malfunction. Refer to EXPLODED VIEW . |
| Steering switch's "SOURCE", "MENU UP", "MENU", "DOWN", "ENTER" switches do not work. | Steering switch signal A circuit malfunction. Refer to DIAGNOSIS PROCEDURE . |
| Steering switch's " ", "VOL UP", "VOL DOWN", " " switches do not work. | Steering switch signal B circuit malfunction. Refer to DIAGNOSIS PROCEDURE . |
RELATED TO AUXILIARY INPUT
NOTE:
Check that there is no malfunction of AUX equipment main body before performing a diagnosis.
Without DVD player models
Trouble diagnosis table by symptom
SYMPTOMS TABLE
| Symptoms | Check items | Probable malfunction location |
|---|---|---|
| For front display unit, AUX image is not displayed (Menu display is normal). | Camera image is normal. | AUX image signal circuit malfunction between auxiliary input jacks and front display unit. Refer to DIAGNOSIS PROCEDURE . |
| Camera image is not displayed. (Only warning message under area is displayed.) | Perform CONSULT-III self-diagnosis. Refer to CONSULT-III FUNCTION (MULTI AV)
. When detecting no malfunction in those components, the following items are a possible cause. RGB area (YS) signal circuit malfunction between AV control unit and front display unit. Refer to DIAGNOSIS PROCEDURE . |
|
| For front display unit, AUX image is not displayed (Menu display is not displayed, too). | Camera image is not displayed (displayed in black and nothing can be displayed). |
|
| For front display unit, AUX image is rolling. | Camera image is rolling. |
|
| There is no AUX sound from speaker on the right or left side. | The sound other than AUX sound is normal. | AUX sound signal circuits malfunction between auxiliary input jacks and AV control unit. |
| It does not change to AUX mode. | There is malfunction in the CONSULT-III self-diagnosis result. | Perform CONSULT-III self-diagnosis. Refer to CONSULT-III FUNCTION (MULTI AV) . |
With DVD player models
Trouble diagnosis table by symptom
SYMPTOMS TABLE
| Symptoms | Check items | Probable malfunction location |
|---|---|---|
| For front display unit, AUX image is not displayed (Menu display is normal). | DVD image is normal. | AUX image signal circuit malfunction between auxiliary input jacks and DVD player. Refer to WITH NAVIGATION : DIAGNOSIS PROCEDURE . |
| Also, DVD image is not displayed (Menu display is normal). | Perform CONSULT-III self-diagnosis. Refer to CONSULT-III FUNCTION (MULTI AV)
. When detecting no malfunction in those components, the following items are a possible cause.
|
|
| For front display unit, AUX image is not displayed (Menu display is not displayed, too). | Also, DVD image is not displayed (Also, menu display is not displayed). |
|
| For front display unit, AUX image is rolling. | DVD image is rolling. |
|
| There is no AUX sound. | - | Perform CONSULT-III self-diagnosis. Refer to CONSULT-III FUNCTION (MULTI AV) . |
| There is no AUX sound from speaker on the right or left side. | The sound other than AUX sound is normal. |
|
| It does not change to AUX mode. | There is malfunction in the CONSULT-III self-diagnosis result. | Perform CONSULT-III self-diagnosis. Refer to CONSULT-III FUNCTION (MULTI AV) . |
RELATED TO DVD MODE
Trouble diagnosis table by symptom
SYMPTOMS TABLE
| Symptoms | Check items | Probable malfunction location |
|---|---|---|
| For front display unit, DVD image is not displayed (Menu display is normal). | Also, AUX image is not displayed (Menu display is normal). | Perform CONSULT-III self-diagnosis. Refer to CONSULT-III FUNCTION (MULTI AV)
. When detecting no malfunction in those components, the following items are a possible cause.
|
| For front display unit, DVD image is not displayed (Also, menu display is not displayed). | Also, AUX image is not displayed (Also, menu display is not displayed). |
|
| For front display, DVD image is rolling. | AUX image is rolling. |
|
| There is no DVD sound. | - | Perform CONSULT-III self-diagnosis. Refer to CONSULT-III FUNCTION (MULTI AV) . |
| There is no DVD sound from one of speakers. | Other audio sounds are normal. | Sound signal circuit malfunction between BOSE amp. and DVD player on the side where there is no sound. |
| It does not change to DVD mode. | There is malfunction in the CONSULT-III self-diagnosis result. | Perform CONSULT-III self-diagnosis. Refer to CONSULT-III FUNCTION (MULTI AV) . |