Navigation System Software Update (ITB09-052A)
Publication date: 2010-04-07Reference number: ITB09-052A
Supersedes refnos: ITB09-052
NAVIGATION SYSTEM SOFTWARE UPDATE
TECHNICAL SERVICE BULLETIN
Reference Number(s): ITB09-052a, Date of Issue:
April 7, 2010
Superceded Bulletin(s): ITB09-052, Date of Issue:
December 4, 2009
| INFINITI: | 2010 EX35, FX35/FX50 |
| CLASSIFICATION: | EL09-045a |
| APPLIED VEHICLES: | 2010 EX35 (J50); 2010 FX35/FX50 (S51) |
| APPLIED VIN(S): | EX35 built in this range: JN1AJ0H(**)AM 700002 - 751570; FX35/50 built in this range: JN8(*)S1M(**)AM 800002 - 850929 |
NOTE:
This bulletin has been amended. Please discard previous versions.
IF YOU CONFIRM
A customer reports any of the follow issues with their navigation system:
- System reboots when making a Bluetooth® phone call
- Lock-up when switching regions
- A POI is listed in the wrong city
- POI "Search by City" is not available in select Canadian Provinces
- "House Number Field" is blank during voice destination entry
- "Voice Destination Entry" cancels during "Calculate Route"
- Certain cities are not available in destination "Select a City"
and
The navigation system Map Version is 09-10 MAP No.1 (see Fig 3).
ACTION
Install the navigation system software update per the Service Procedure in this bulletin.
SOFTWARE UPDATE DVDs (3 disc set) - REQUIRED FOR THIS PROCEDURE
- Each dealer has been mailed one disc set, free of charge, from Clarion.
- Should you require additional DVDs due to loss or damage, the DVDs can be ordered, free of charge, by contacting Clarion at the toll free number 1-(800) 347-8933. You should request reference number DVD ITB09-052.
CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
CLAIMS INFORMATION
| DESCRIPTION | OP CODE | SYM | DIA | FRT |
|---|---|---|---|---|
| Install Navigation System Software Update | RX95AA | ZE | 32 | 0.3 hrs |
Checking Navigation System Map Version
- Turn the ignition ON.
- Press the INFO button.
- Select Navigation Version on the display screen.
- Press the ENTER button.
- Make sure Map Version is 09-10 MAP No.1
SERVICE PROCEDURE
- Attach a battery charger to the vehicle battery. Set the charger to a low charge rate (trickle charge).NOTE: This procedure (software update) will take several minutes with the ignition ON. Make sure to attach a battery charger to the vehicle battery.
- Set the ignition to the ON position.
- Insert disc 1/3 into the in-dash CD / DVD player.IMPORTANT: Once reprogramming has started, make sure all 3 discs have been loaded into the CD / DVD player before stopping the procedure.
- Wait for the program to load (progress bar will display).
- When the program has finished loading:
- Disc 1 will automatically eject, and
- "Program loading is completed" will display.
- Remove disc 1/3 and install disc 2/3.
- On the display screen; press "DVD Update" and then "yes".
- Wait for update to complete-about 15 minutes.
- When the update is complete the display screen will read "Eject the DVD to let the system reboot".IMPORTANT: Once reprogramming has started, make sure all 3 discs have been loaded into the CD / DVD player before stopping the procedure.
- Eject and remove disc 2/3.
- Wait for the system to reboot.
- When the reboot is complete the display screen will read, "Please insert disc 3/3".
- Insert disc 3/3.
- Wait for loading to complete-3 to 5 minutes (progress bar will display).
- When loading is complete:
- Disc 3/3 will automatically eject, and
- "Program loading is completed" will display.
- Remove disc 3/3.
- Software update is complete.