Related To Audio

WARNING: This page is about a different car, the 2013 Infiniti M56 and 2013 Infiniti M37. However, it is still accessible from the selected car via links, so may be relevant.

Symptoms	Check items	Probable malfunction location
The disk cannot be removed.	-	Disk eject signal circuit malfunction. Refer to "DIAGNOSIS PROCEDURE ".
No sound comes out or the level of the sound is low.	No sound from all speakers.	BOSE amp. ON signal circuit malfunction. BOSE amp. power supply and ground circuits malfunction. Refer to "BOSE AMP.: DIAGNOSIS PROCEDURE ".
	Sound is not heard from woofer.	Woofer power supply and ground circuit malfunction. Sound signal (woofer) circuit malfunction. Woofer amp. ON signal circuit malfunction.
	Only a certain speaker (front right, front left, rear right, or rear left, etc.) does not output sound.	Poor connector connection of speaker. Sound signal circuit malfunction between AV control unit and BOSE amp. Sound signal circuit malfunction between BOSE amp. and speaker. Malfunction in speaker. Malfunction in AV control unit. Malfunction in BOSE amp.
Noise is mixed with audio.	Noise comes out from all speakers.	Malfunction in AV control unit. Malfunction in BOSE amp.
	Noise comes out only from a certain speaker (front right, front left, rear right, or rear left, etc.).	Poor connector connection of speaker. Sound signal circuit malfunction between AV control unit and BOSE amp. Sound signal circuit malfunction between BOSE amp. and speaker. Malfunction in speaker. Poor installation of speaker (e.g. backlash and looseness) Malfunction in AV control unit. Malfunction in BOSE amp.
	Noise is mixed with radio only (when the car hits a bump or while driving over bad roads).	Poor connector connection of antenna or antenna feeder.
Radio is not received or poor reception.	Other audio sounds are normal. Any radio cannot be received or poor reception is caused even after moving to a service area with good reception (e.g. a place with clear view and no obstacles generating external noises).	Antenna amp. ON signal circuit malfunction. Poor connector connection of antenna or antenna feeder.
Satellite radio is not received.	There is malfunction in the CONSULT self-diagnosis result. Refer to "CONSULT FUNCTION ".	Malfunction in antenna, antenna feeder, or AV control unit. Perform DTC diagnosis. Refer to "DTC INDEX ". Poor continuity in antenna feeder. Poor connector connection of antenna or antenna feeder.
Satellite radio is not received.	There is no malfunction in the CONSULT self-diagnosis result. Refer to "CONSULT FUNCTION ".	Poor continuity in antenna feeder. Poor connector connection of antenna or antenna feeder. Loose satellite radio antenna mounting nut. Refer to "EXPLODED VIEW ".