Related To Hands-Free Phone

WARNING: This page is about a different car, the 2013 Infiniti M56 and 2013 Infiniti M37. However, it is still accessible from the selected car via links, so may be relevant.

Symptom	Cause and Counter measure
Does not recognize cellular phone connection. (No connection is displayed on the display at the guide.)	Some Bluetooth® enabled cellular phones may not be recognized by the in-vehicle phone module. Refer to "RELATED TO HANDSFREE PHONE (Check Compatibility)" of MULTI AV SYSTEM SYMPTOM.
Cannot use hands-free phone	Customer will not be able to use a hands-free phone under the following conditions. The vehicle is outside of the telephone service area. The vehicle is in an area where it is difficult to receive radio waves; such as in a tunnel, in an underground parking garage, near a tall building or in a mountainous area. The cellular phone is locked to prevent it from being dialed. NOTE: While a cellular phone is connected through the Bluetooth® wireless connection, the battery power of the cellular phone may discharge quicker than usual. The Bluetooth® Hands-Free Phone System cannot charge cellular phones.
The other party's voice cannot be heard by hands-free phone.	When the radio wave condition is not ideal or ambient sound is too loud, it may be difficult to hear the other person's voice during a call.
Poor sound quality	Do not place the cellular phone in an area surrounded by metal or far away from the in-vehicle phone module to prevent tone quality degradation and wireless connection disruption.