Related to Item Choice

WARNING: This page is about a different car, the 2013 Infiniti M56 and 2013 Infiniti M37. However, it is still accessible from the selected car via links, so may be relevant.

The system should respond correctly to all voice commands without difficulty. If problems are encountered, follow the solutions given in this guide for the appropriate error.

Where the solutions are listed by number, try each solution in turn, starting with number one, until the problem is resolved.

Symptom/error message	Solution
Displays "COMMAND NOT RECOGNIZED" or the system fails to interpret the command correctly.	1. Ensure that the command format is valid.
	2. Speak clearly without pausing between words and at a level appropriate to the ambient noise level.
	3. Ensure that the ambient noise level is not excessive, for example, windows open or defrost on. NOTE: If it is too noisy to use the phone, it is likely that voice commands will not be recognized.
	4. If optional words of the command have been omitted, then command should be tried with these in place.
The system consistently selects the wrong voice tag	1. Ensure that the voice tag requested matches what was originally stored. This can be confirmed by giving the "Address book" Directory or Phone Directory command.
The system consistently selects the wrong voice tag	2. Replace one of the voice tags being confused with a different voice tag.