Related To Route Calculation And Visual Guidance

WARNING: This page is about a different car, the 2013 Infiniti M56 and 2013 Infiniti M37. However, it is still accessible from the selected car via links, so may be relevant.

Symptom	Possible cause	Possible solution
Waypoints are not included in the auto reroute calculation.	Waypoints that you have already passed are not included in the auto reroute calculation.	If you want to go to that waypoint again, you need to edit the route.
Route information is not displayed.	Route calculation has not yet been performed.	Set the destination and perform route calculation.
	You are not driving on the suggested route.	Drive on the suggested route.
	Route guidance is set to off.	Turn on route guidance.
	Route information is not provided for certain types of roads (roads displayed in gray).	This is not a malfunction.
The auto reroute calculation (or detour calculation) suggests the same route as the one previously suggested.	Route calculations took priority conditions into consideration, but the same route was calculated.	This is not a malfunction.
A waypoint cannot be added.	Five waypoints are already set on the route, including ones that you have already passed.	A maximum of 5 waypoints can be set on the route. If you want to go to 6 or more waypoints, perform route calculations multiple times as necessary.
The suggested route is not displayed.	Roads near the destination cannot be calculated.	Reset the destination to a main or ordinary road, and recalculate the route.
	The starting point and destination are too close.	Set a more distant destination.
	The starting point and destination are too far away.	Divide your trip by selecting one or two intermediate destinations, and perform route calculations multiple times.
	There are time restricted roads (by the day of the week, by time) near the current vehicle location or destination.	Set [Use Time Restricted Roads] to off.
The part of the route that you have already passed is deleted.	A route is managed by sections between waypoints. If you passed the first waypoint, the section between the starting point and the waypoint is deleted. (It may not be deleted depending on the area.)	This is not a malfunction.
An indirect route is suggested.	If there are restrictions (such as one-way streets) on roads close to the starting point or destination, the system may suggest an indirect route.	Adjust the location of the starting of the starting point or destination.
An indirect route is suggested.	The system may suggest an indirect route because route calculation does not take into consideration some areas such as narrow streets (gray roads.)	Reset the destination to a main or ordinary road, and recalculate the route.
The landmark information does not correspond to the actual information.	This may be caused by insufficient or incorrect map data.	Updated information will be included in the next version of the data.
The suggested route does not exactly connect to the starting point, waypoints, or destination.	There is no data for route calculation closes to these locations.	Set the starting point, waypoints and destination on a main road, and perform route calculation.