Related To Audio
WARNING: This page is about a different car, the 2011 Nissan Leaf. However, it is still accessible from the selected car via links, so may be relevant.
- The majority of the audio malfunctions are the result of outside causes (bad CD, electromagnetic interference, etc.). Check the symptoms below to diagnose the malfunction.
- The vehicle itself can be a source of noise if noise prevention parts or electrical equipment is malfunctioning. Check if noise is caused and/or changed by engine speed, ignition switch turned to each position, and operation of each piece of electrical equipment, and then determine the cause.NOTE:
- CD-R is not guaranteed to play because they can contain compressed audio (MP3, WMA, AAC, M4A) or could be incorrectly mastered by the customer on a computer.
- Check if the CDs carry the Compact Disc Logo. If not, the disc is not mastered to the "red book" Compact Disc Standard and may not play.
Related to Disk Drive
TROUBLE DIAGNOSIS CHART - RELATED TO DISK DRIVE
| Symptom | Possible cause | Possible solution |
|---|---|---|
| Music cannot be played back. | A disc is inserted upside down. | Insert a CD with the label side facing up. |
| Moisture condensation occurs inside the unit. | Wait until the moisture evaporates. (approximately 1hour) | |
| The cabin temperature is too high. | Wait until the cabin temperature becomes moderate. | |
| A disc is scratched or dirty. A disc is not always playable if it is scratched. | Wipe off any dirt from the disc. | |
| Depending on the storing condition, discs may become unreadable due to deterioration. | Change the disc with a deterioration-free disc. Do not use a deteriorated disc. The label surface of the disc may crack or chip, and the layer of the label surface may eventually peel off. | |
| The screen is brighter. | If both music CD files (CD-DA data) and audio compression files (MP3 data, etc.) are mixed in one disc, the audio compression files cannot be played back. | Prepare a disc that includes audio compression files only. |
| The files are not named using the characters that is compliant with the specifications. | Check if the disc or the file is generated in an irregular format, This may occur depending on the variation or the setting of MP3/WMA/AAC/M4A writing applications or other text editing applications. | |
| It takes longer before the music starts playing. | Many data are recorded in a disc. | Some time may be required to check the files. It is recommended that unnecessary folders or any files other than audio compression files should not be recorded in a disc. |
| Sound quality is poor. | A disc is dirty. | Wipe off any dirt from the disc. |
| No sounds are played though CD play time is displayed. | The system plays back the first track of the mix mode disc. (Mix mode is a format in which data except music is recorded on the first track and music data is recorded on other than the first track in a session.) | Playback music data that are recorded on other than the first track. |
| Music cuts off or skips. | The combination of writing software and hardware might not match; or the writing speed, writing depth, writing width, etc. might not match the specifications. | Create a disc using a different setting of writing speed, etc. |
| The system skips the selected track and moves to the next track. | A non-MP3/WMA file is given an extension of "MP3", ".WMA", ".mp3" or ".wma". | Prepare MP3/WMA files. |
| The system plays back a file that is prohibited to do so by copyright protection. | Prepare playable files. | |
| The tracks do not play back in the desired order. | The folder locations in the disc are changed by the writing software while the files are written in the disc. | Check the settings of the writing software, and create a new disc. |
Noise resulting from variations in field strength, such as fading noise and multi-path noise, or external noise from trains and other sources, is not a malfunction.
NOTE:
- Fading noise: This noise occurs because of variations in the field strength in a narrow range due to mountains or buildings blocking the signal.
- Multi-path noise: This noise results from a time difference between the broadcast waves directly from the station arriving at the antenna and the waves reflected by mountains or buildings.
Related to iPod®
TROUBLE DIAGNOSIS CHART - RELATED TO iPod
| Symptom | Possible cause | Possible solution |
|---|---|---|
| The system does not recognize any iPod. | A connector cable is not correctly connected, or the iPod does not correctly operate. | Connect the connector cable again. If the system does not recognize the iPod after performing the procedure above, reset the iPod. |
| The iPod that is to be connected is not compatible with the system. | Check the iPod models and versions available for the system. | |
| A USB extension cable is not correctly connected. | Do not use any USB extension cable. | |
| The cable is rapidly connected to or disconnected from the USB connector. | Slowly connect or disconnect the USB cable. | |
| An iPod cannot be operated. | An iPod is connected to the in-vehicle audio system while headsets, etc. are connected to the iPod. | Remove all equipment from the iPod after disconnecting the iPod from the system, and then connect it to the system again. |
| An iPod does not correctly operates. | Disconnect the iPod from the in-vehicle audio system, and then connect it to the system again. | |
| The system plays back an album/music that includes a particular album art. | Disconnect the iPod from the in-vehicle audio system, and then reset the iPod. Disable the album art, and then connect the iPod to the system. | |
| An iPod does not respond. | There are many tracks in a category. | Decrease the number of tracks in a category (less than 3,000 tracks). |
| The shuffle function is turned on. | Turn off the shuffle function if many tracks are stored in an iPod. | |
| Music cannot be played back. | A connector is not connected to an iPod. | Firmly connect the connector until it clicks. |
| Playback cuts. | The sound cuts due to vibration resulting from unstable location of an iPod. | Place an iPod on a stable location where an iPod does not roll over. |
| Distorted sound occurs. | The EQ (equalizer) function of an iPod is turned on. | Turn off the EQ (equalizer) function. |
| Battery charge of an iPod takes longer. | Battery charge of an iPod may take longer while an iPod is playing back. | If an iPod is necessary to be charged, it is recommended to stop the playback of an iPod. |
| Battery charge of an iPod is unavailable. | The cable that is connected to an iPod may deteriorate (cable disconnection, etc.). | Check the cable in current use. |
| Functions cannot be operated using an iPod that is connected to the in-vehicle audio system. | - | The operation of an iPod must be performed using the in-vehicle audio system after an iPod is connected to the system. |
| Sound skips. | Surrounding circumstances (noise, etc.) may cause sound skip. | This does not indicate a malfunction. |
| A USB extension cable is not correctly connected. | Do not use any USB extension cable. |
Related to USB Memory
TROUBLE DIAGNOSIS CHART - RELATED TO USB MEMORY
| Symptom | Possible cause | Possible solution |
|---|---|---|
| The system does not recognize any iPod. | A connector cable is not correctly connected, or the iPod does not correctly operate. | Connect the connector cable again. If the system does not recognize the iPod after performing the procedure above, reset the iPod. |
| The iPod that is to be connected is not compatible with the system. | Check the iPod models and versions available for the system. | |
| A USB extension cable is not correctly connected. | Do not use any USB extension cable. | |
| The cable is rapidly connected to or disconnected from the USB connector. | Slowly connect or disconnect the USB cable. |
Related to Bluetooth® Audio
TROUBLE DIAGNOSIS CHART - RELATED TO BLUETOOTH® AUDIO
| Symptom | Possible cause | Possible solution |
|---|---|---|
| Registration cannot be performed. | The Bluetooth® audio device is not compatible with the in-vehicle audio system. | Check the Owner's Information for the Bluetooth® audio device. |
| The PIN code is incorrect. | Check the PIN code for the Bluetooth® audio device that is to be registered. | |
| Check that the PIN code for the Bluetooth® audio device is consistent with that for the in-vehicle audio system. | ||
| Another Bluetooth® device is used in the vehicle. | Turn off another Bluetooth® device until the registration is completed. | |
| Music cannot be played back. | The Bluetooth® audio device is not compatible with the in-vehicle audio system. | Check the Owner's Information for the Bluetooth® audio device. |
| The system is not set to the Bluetooth® audio mode. | Press the CD.AUX switch to select the Bluetooth® audio mode. | |
| A Bluetooth® adapter is turned off. | Turn on a Bluetooth® adapter when it is used for a Bluetooth® audio device. | |
| Playback stops. | The Bluetooth® audio device is not compatible with the in-vehicle audio system. | Check the Owner's Information for the Bluetooth® audio device. |
| A cellular phone is connected. | This is not a malfunction. | |
| Sound may cut when a Bluetooth® audio device is operated. | Press the CD.AUX switch to select the Bluetooth® audio mode, and then operate a function on the vehicle's display screen. |