Handling Precaution: Telematics&CARWINGS

WARNING: This page is about a different car, the 2011 Nissan Leaf. However, it is still accessible from the selected car via links, so may be relevant.

In the following cases, no CARWINGS services are available.
- When the user has not subscribed to the service.
- When the vehicle moves out of the radio receiving zone
- When the radio wave reception environment is not suitable to data communication.
- When the vehicle is in a location that may block radio waves such as in an underground parking lot, behind a building, and in mountainous areas.
Because the voice exchange with the CARWINGS information center uses the data communication mode, the service area may be narrower and the connection availability may be worse than the normal telephone system.
Communication and calls to the CARWINGS information center require additional charges.
If the vehicle is outside the communication area of TCU or the radio wave reception condition is poor, the connection to the CARWINGS information center may not be available or interrupted.
If the communication is interrupted during a data download through any of the available services, the data must be downloaded again from the beginning.
Because each of the available services uses data communication services, the connection to the CARWINGS information center may not be available even when the radio reception symbols indicate a good status. This is not a malfunction. In such a case, retry for connection after a short period of time.
When transferring your vehicle, always resign from your membership. For details about the cancellation procedure, contact the CARWNGS customer center.