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Home >> Infiniti >> 2012 >> M37 Base >> Repair and Diagnosis >> External Pages >> Different car >> Section 114 (Audio, Visual & Navigation System (Base Audio Without Navigation)) >> Symptom Diagnosis >> Multi Av System Symptoms >> Symptom Table >> Related To Hands-Free Phone >> Check Compatibility
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Check Compatibility

WARNING: This page is about a different car, the 2013 Infiniti M56 and 2013 Infiniti M37. However, it is still accessible from the selected car via links, so may be relevant.
  1. Make sure the customer's Bluetooth® related concern is understood.
  2. Verify the customer's concern.
    NOTE: The customer's phone may be required, depending upon their concern.
  3. Write down the customer's phone brand, model, and service provider.
    NOTE: It is necessary to know the service provider. On occasion, a given phone may be on the approved list with one provider, but may not be on the approved list with other providers.
  4. Go to "www.infinitiusa.com/bluetooth/".
    1. Using the website's search engine, find out if the customer's phone is on the approved list.
    2. If the customer's phone is NOT on the approved list:

      Stop diagnosis here. The customer needs to obtain a Bluetooth® phone that is on the approved list before any further action.

    3. If the feature related to the customer's concern shows as "N" (not compatible):

      Stop diagnosis here. If the customer still wants the feature to function, they will need to get an approved phone showing the feature as "Y" (compatible) in the "Basic Features" list.

    4. If the feature related to the customer's concern shows as "Y" (compatible):

      Perform diagnosis as per the following table.

Symptoms Check items Probable malfunction location
Does not recognize cellular phone connection. (No connection is displayed on the display at the guide.) Repeat the registration of cellular phone. TEL adapter unit malfunction.
Refer to "REMOVAL AND INSTALLATION ".
Hands-free phone cannot be established. Both the reception and the speech cannot be performed
  • Perform "Self diagnosis Result" of "MULTI AV" with CONSULT.

    Refer to "CONSULT FUNCTION ".

  • No malfunction.

    TEL adapter unit malfunction.

    Refer to "REMOVAL AND INSTALLATION ".

  • Malfunction is detected.

    Perform detected DTC diagnosis.

    Refer to "DTC INDEX ".
The other party's voice cannot be heard by hands-free phone. The operation of the "HANDSFRE/PHONE " switch can be performed. TEL voice signal circuit malfunction between TEL adapter unit and AV control unit.
The operation of the "HANDSFREE/PHONE " switch cannot be performed. Control signal circuit.
Originating sound is not heard by the other party with handsfree phone communication. Sound operation function is normal. TEL adapter unit.
Refer to "REMOVAL AND INSTALLATION ".
Sound operation function does not work. Microphone signal circuit malfunction.
Refer to "REMOVAL AND INSTALLATION ".
The system cannot be operated. "SOURCE", "MENU UP", and "MENU DOWN" switches are operated. But "HANDSFRE/PHONE " switch is not operated.
"SOURCE", "MENU UP", "MENU DOWN" and "HANDSFREE/PHONE " switches are not operated. Steering switch signal A circuit malfunction.
Refer to "DIAGNOSIS PROCEDURE ".
All steering switches do not work. Steering switch ground circuit malfunction.
Refer to "DIAGNOSIS PROCEDURE ".
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