Audio System

Symptom

Possible cause

Possible solution

Delay in digital audio on HD Radio broadcasts

The radio acquires an analog station first and blends to an digital signal.

This is not a malfunction.

Audio skips, stutters, or echoes.

The radio station has not properly aligned the digital and analog audio.

Verify correct operation on another station. Report any station with poor performance.

Volume changing up/down.

The radio station has not properly aligned digital and analog audio level.

Verify correct operation on another station and check www.hdradio.com for stations in the area. Report any station with poor performance.

Sound fading in and out.

The transition between analog and digital is taking place (blending).

Verify transition performance on several stations in the area. Report any stations with poor alignment.

Excessive blending (Transition between analog and digital).

The vehicle is located near the edge of the digital coverage area.

Refer to www.hdradio.com to verify radio stations in your coverage area.

Digital audio not better than analog audio.

Audio processing on the digital audio at a station can potentially decrease the digital audio sound quality.

Verify correct operation on another station. Report any station with poor performance.

Symptom

Possible cause

Possible solution

Keep losing my local stations.

The digital coverage is slightly less than the analog signal coverage.

Verify correct operation on another station. This is expected behavior.

Shadowing (urban/terrain) can cause reduced digital coverage.

Verify correct operation on another station.

Some data fields are blank.

Text information is sent at the broadcaster's discretion.

Verify correct operation on another station. Report station issues.

Text information is truncated / there appears to be more available.

The display is limited to a fixed number of characters and more data is being sent than can be shown.

This is an intended behavior.

AM reception changes at night.

AM stations are required by the government (FCC) to lower their power at night.

This is not a malfunction.

Symptom

Possible cause

Possible solution

Music cannot be played back.

The disc is inserted upside down.

Insert a CD with the label side facing up.

Moisture condensation occurs inside the unit.

Wait until the moisture evaporates (approximately 1 hour).

The cabin temperature is too high.

Wait until the cabin temperature becomes moderate.

The disc is scratched or dirty. A disc is not always playable if it is scratched.

Wipe off any dirt from the disc.

Depending on the condition in which they are stored, discs may become unreadable due to deterioration (for example, keeping the discs in the passenger compartment, etc.).

Change the disc with a deterioration-free disc. Do not use a deteriorated disc. The label surface of the disc may crack or chip, and the layer of the label surface may eventually peel off.

The compressed audio files cannot be played back.

If both music CD files (CD-DA data) and compressed audio files (MP3 data, etc.) are mixed on one disc, the audio compression files cannot be played back.

Prepare a disc that includes compressed audio files only.

The files are not named using characters that are compliant with the specifications.

Use the character codes and the number of characters that are compliant with the specifications for folder names and file names. In addition, always use ".MP3", ".WMA", ".mp3" or ". wma" for file extensions.

It takes a long time before the music starts playing.

The disc contains a large amount of data.

Some time may be required to check the files. It is recommended that unnecessary folders or any files other than compressed audio files should not be recorded in a disc.

The sound quality is poor.

The disc is dirty.

Wipe off any dirt from the disc.

No sounds are played though the CD play time is displayed.

The system plays back the first track of the mix mode disc. (Mix mode is a format in which data except music is recorded on the first track and music data is recorded on one other than the first track in a session.)

Play back music data that is recorded on a track other than the first track.

Music cuts off or skips.

The combination of writing software and hardware might not match; or the writing speed, writing depth, writing width, etc. might not match the specifications.

Create a disc using different writing speed settings, etc.

The system skips the selected track and moves to the next track.

A non-MP3/WMA file is given an extension of ". MP3", ".WMA", ".mp3" or ".wma".

Prepare MP3/WMA files.

The system plays back a file that is prohibited due to copyright protection.

Prepare playable files.

The CD cannot be ejected.

The ignition switch is not placed in the ACC or ON position.

Place the ignition switch in the ACC or ON position.

Symptom

Possible cause

Possible solution

The system does not recognize an iPod ^® .

A connector cable is not correctly connected, or the iPod ^® does not correctly operate.

Connect the connector cable again. If the system does not recognize the iPod ^® after performing this procedure above, reset the iPod ^® .

The iPod ^® that is to be connected is not compatible with the system.

Check the iPod ^® model and firmware versions available for the system.

The connected USB extension cable is not compatible with the system.

Replace the USB extension cable if the system still does not recognize the iPod ^® after reconnecting the cable properly a number of times.

The cable is rapidly connected to or disconnected from the USB connection port.

Slowly connect or disconnect the USB cable.

An iPod ^® cannot be operated.

The iPod ^® is connected to the in-vehicle audio system while headsets, etc. are connected to the iPod ^® .

Remove all equipment from the iPod ^® after disconnecting the iPod ^® from the system, and then connect it to the system again.

The iPod ^® is not operating normally.

Disconnect the iPod ^® from the in-vehicle audio system, and then connect it to the system again.

The system plays back an album/file that includes a particular album art.

Disconnect the iPod ^® from the in-vehicle audio system, and then reset the iPod ^® . Disable the album art, and then connect the iPod ^® to the system.

An iPod ^® does not respond.

There are too many files in a category.

Decrease the number of files in a category (less than 65500 files).

The shuffle function is turned on.

Turn off the shuffle function if many files are stored on the iPod ^® .

Music cannot be played back.

A connector is not connected to the iPod ^® .

Firmly connect the connector to the iPod ^® .

Playback cuts out.

The sound cuts due to vibration resulting from an unstable location of the iPod®.

Place the iPod® on a stable location where it does not roll over.

Battery charge of an iPod® takes longer.

Battery charge of the iPod® may take longer while an iPod® is playing back.

If the iPod® needs to be charged, it is recommended to stop playing the music.

Battery charge of an iPod® is unavailable.

The cable that is connected to the iPod® may be damaged or improperly connected.

Check the cable currently in use.

Functions cannot be operated using an iPod® that is connected to the in-vehicle audio system.

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The operation of an iPod® must be performed using the in-vehicle audio system after the iPod® is connected to the system.

Sound skips.

Surrounding circumstances (noise, etc.) may cause the sound to skip.

This does not indicate a malfunction.

A USB extension cable is used.

Do not use a USB extension cable.

Symptom

Possible cause

Possible solution

The system does not recognize a USB device.

A USB extension cable is used.

Do not use a USB extension cable.

A USB hub is used.

Do not use a USB hub.

A USB device is rapidly connected to or disconnected from the USB connection port.

Slowly connect or disconnect the USB device.

Symptom

Possible cause

Possible solution

Registration cannot be performed.

The Bluetooth ^® audio device is not compatible with the in-vehicle audio system.

Check the Bluetooth ^® audio device Owner's Manual.

Bluetooth ^® is disabled on device.

Check that the Bluetooth ^® function is enabled on device.

The PIN code is incorrect.

Check the PIN code for the Bluetooth ^® audio device that is to be registered.

Check that the PIN code for the Bluetooth ^® audio device is consistent with that for the in-vehicle audio system.

Another Bluetooth ^® device is used in the vehicle.

Turn off the other Bluetooth ^® device until the registration is completed.

Music cannot be played back.

The Bluetooth ^® audio device is not compatible with the in-vehicle audio system.

Check the Bluetooth ^® audio device Owner's Manual.

The system is not set to the Bluetooth ^® audio mode.

Display the source menu screen, and select the Bluetooth ^® audio mode.

Push "MEDIA" / "DISC.AUX" repeatedly and select the Bluetooth ^® audio mode.

A Bluetooth ^® adapter is turned off.

Turn on a Bluetooth ^® adapter when it is used for a Bluetooth ^® audio device.

Playback stops.

The Bluetooth ^® audio device is not compatible with the in-vehicle audio system.

Visit www.infinitiusa.com/bluetooth/ to check Bluetooth® audio device compatibility.

A cellular call is active.

This is not a malfunction.

Sound may cut out when a Bluetooth ^® audio device is operated.

Push "AUDIO" and select the Bluetooth ^® audio mode, and then operate a function on the touch screen display of the in-vehicle system instead of conducting the operation on the Bluetooth ^® audio device.

Audio operation cannot be performed.

A Bluetooth ^® audio device that does not support audio operations is in use.

Visit www.infinitiusa.com/bluetooth/ to check Bluetooth ^® audio device compatibility.

An error occurs when connecting to a Bluetooth ^® audio profile.

Turn the power source of the Bluetooth ^® audio player off and on, and then resume connection with the system.