System Description: Navigation

Symptom

Possible cause

Possible solution

No image is displayed.

The brightness is at the lowest setting.

Adjust the brightness of the display.

The display is turned off.

Take one of the following actions to turn on the display.

• Push and hold "MENU".
• Push and hold "CAMERA" or " ".

The volume of the voice guidance is too high or too low.

The volume is not set correctly, or the voice guidance setting is turned off.

Adjust the volume of the voice guidance or turn on the voice guidance setting.

No map is displayed on the screen.

A screen other than a map screen is displayed.

Push "MAP/VOICE" on the multifunction switch.

The screen is too dim. The movement is slow.

The temperature in the interior of the vehicle is low.

Wait until the interior of the vehicle has warmed up.

Some pixels in the display are darker or brighter than others.

This condition is an inherent characteristic of liquid crystal displays.

This is not a malfunction.

Some menu items cannot be selected.

Some menu items become unavailable while the vehicle is driven.

Park the vehicle in a safe location, and then operate the navigation system.

Symptom

Possible cause

Possible solution

Names of roads and locations differ between 2D and 3D view.

This is because the quantity of the displayed information is reduced so that the screen does not become too cluttered. There is also a chance that names of the roads or locations may be displayed multiple times, and the names appearing on the screen may be different because of a processing procedure.

This is not a malfunction.

The location of the vehicle icon is misaligned from the actual position.

The vehicle was transported after the ignition switch was placed in the OFF position, for example, by a ferry or car transporter.

Drive the vehicle for a period of time on a road where GPS signals can be received.

The position and direction of the vehicle icon may be incorrect depending on the driving environments and the levels of positioning accuracy of the navigation system.

This is not a malfunction. Drive the vehicle for a period of time to automatically correct the position and direction of the vehicle icon.

Driving with tire chains or tires that have been replaced may result in an incorrect vehicle location display due to miscalculation by the speed sensor.

Drive the vehicle for a period of time (at approximately 19 MPH (30 km/h) for about 30 minutes) to automatically correct the vehicle icon position. If this does not correct the vehicle icon position, it is recommended you contact an INFINITI retailer.

The map data has a mistake or is incomplete (the vehicle icon position is always misaligned in the same area).

Updated road information will be included in the next version of the map data.

When the vehicle is traveling on a new road, the vehicle icon is located on another road nearby.

Because the new road is not stored in the map data, the system automatically places the vehicle icon on the nearest road available.

Updated road information will be included in the next version of the map data.

The screen does not switch to the night screen even after turning on the headlights.

The daytime screen was set the last time the headlights were turned on.

Set the screen to the night screen mode using "CAMERA" or " " when turning on the headlights.

The map does not scroll even when the vehicle is moving.

The current location map screen is not displayed.

Push "MAP/VOICE" on the multifunction switch.

The vehicle icon is not displayed.

The current location map screen is not displayed.

Push "MAP/VOICE" on the multifunction switch.

Symptom

Possible cause

Possible solution

Waypoints are not included in the auto reroute calculation.

Waypoints that have been already passed are not included in the auto reroute calculation.

To go to that waypoint again, edit the route.

Route information is not displayed.

Route calculation has not yet been performed.

Set the destination and perform route calculation.

The vehicle is not on the suggested route.

Drive on the suggested route.

Route guidance is turned off.

Turn on route guidance.

Route information is not provided for certain types of roads.

This is not a malfunction.

The auto reroute calculation (or detour calculation) suggests the same route as the one previously suggested.

Route calculations took priority conditions into consideration, but the same route was calculated.

This is not a malfunction.

A waypoint cannot be added.

Fourteen waypoints are already set on the route, including ones that the vehicle has already passed.

A maximum of 14 waypoints can be set on the route. To go to 15 or more waypoints, perform route

The suggested route is not displayed.

Roads near the destination cannot be calculated.

Reset the destination to a main or ordinary road, and recalculate the route.

The starting point and destination are too close.

Set a more distant destination.

The starting point and destination are too far away.

Divide the trip by selecting one or two intermediate destinations, and perform route calculations multiple times.

There are time restricted roads (by the day of the week, by time) near the current vehicle location or destination.

Select "Ignore Restrictions" in the "Time Restricted Roads" setting.

A part of the route is not displayed.

The suggested route includes narrow streets.

This is not a malfunction.

The part of the route that the vehicle has already passed is deleted.

A route is managed by sections between waypoints. If the vehicle passed the first waypoint, the section between the starting point and the waypoint is deleted (it may not be deleted depending on the area).

This is not a malfunction.

An indirect route is suggested.

If there are restrictions (such as one-way streets) on roads close to the starting point or destination, the system may suggest an indirect route.

Adjust the location of the starting point or destination.

The system may suggest an indirect route because route calculation does not take into consideration some areas such as narrow streets.

Reset the destination to a main or ordinary road, and recalculate the route.

The landmark information does not correspond to the actual information.

This may be caused by insufficient or incorrect map data.

Updated information will be included in the next version of the map data.

The suggested route does not exactly connect to the starting point, waypoints or destination.

There is no data for route calculation closer to these locations.

Set the starting point, waypoints and destination on a main road, and perform route calculation.

Symptom

Possible cause

Possible solution

Voice guidance is not available.

The vehicle has deviated from the suggested route.

Go back to the suggested route or request route calculation again.

Voice guidance is turned off.

Turn on voice guidance.

Route guidance is turned off.

Turn on voice guidance.

The guidance content does not correspond to the actual road conditions.

The content of voice guidance may vary, depending on the types of intersections at which turns are made.

Follow all traffic rules and regulations.

Symptom

Possible cause

Possible solution

Traffic information is not displayed.

Traffic information is not turned on.

Turn on the traffic information.

The vehicle is in an area where traffic information is not available.

Scroll to an area where traffic information is available.

The subscription to SiriusXM Traffic ^TM is incomplete, or the subscription to SiriusXM Traffic ^TM has expired.

Check the subscription status of SiriusXM Traffic ^TM .

The map scale is set at a level where the display of icons is impossible.

Check that the map scale is set at a level in which the display of icons is possible.

With the automatic detour route turned on, no detour route is set to avoid congested areas.

There is no faster route compared to the current route, based on the road network and the traffic information.

The automatic detour search is not intended for avoiding traffic jams. It searches for the fastest route taking conditions such as traffic jams into consideration. Follow the current route.

The route does not avoid a road section with traffic information stating that it is closed due to road construction.

The navigation system is designed not to avoid this event because the actual period of closure may differ from the declared roadwork period.

Observe the actual road conditions and follow the instructions on the road for a detour when necessary. If the road is closed, use the detour function and set the detour distance to avoid the road section that is closed.