Voice Recognition

Symptom

Possible cause

Possible solution

The system does not operate or fails to interpret the command correctly.

The interior of the vehicle is too noisy.

Close the windows or have the other occupants be quiet.

The fan speed of the heater/air conditioner is too fast.

Decrease the fan speed of the heater/air conditioner.

The noise generated by driving the vehicle is too loud.

Reduce the vehicle speed.

The voice command is spoken in a low voice.

Speak the command in a louder voice.

The timing of speaking a command is too early.

Speak the command after confirming the following: a voice guidance is announced, a tone sounds, and an icon on the screen changes from gray to orange.

The command is spoken too slowly.

Speak in a natural voice without pausing between words.

The system prompts to repeat a command.

Pronunciation is unclear.

Speak clearly.

The command is spoken too late after the tone.

Speak the command within 5 seconds after confirming the following: a voice guidance is announced, a tone sounds, and an icon on the screen changes from gray to orange.

An improper command is spoken.

Speak the command or a number that is displayed on the screen.

Speak a command that is shown in the command list.

The system does not correctly recognize a number spoken.

Too many numbers are spoken at once.

Place a pause between the appropriate digits for correct recognition by the system. When speaking a telephone number, place a pause between area codes, dial codes, etc.

USB memory device cannot be operated with voice commands.

Depending on the device, iPhone ^® or iPod ^® may be recognized as a USB memory device.

This is not malfunction.

The USB/iPod ^® operation screen is grayed out.

The audio device is not connected.

Connect an audio device to the system.

An error message is displayed when trying to select a track and operate USB/iPod ^® .

The track information is being processed for registration by the system.

Song information will be loaded into the system when a new audio device is registered for the first time or when the song information in the pre-registered device has been changed. Please wait for the loading to complete which may take a few minutes to up to an hour.

A number of songs exceeding the amount the device can contain are stored in the connected audio device.

Decrease the number of songs stored in the audio device.

No song is stored in the audio device.

Store songs in the connected audio device. Storing songs with information such as artist name, album name, song name, playlist, etc., will make voice recognition song search available.

The system does not correctly recognize a Point of Interest (POI) name spoken.

There are some rare cases where a POI search is unavailable by speaking the facility name but the location can be found on the map.

This is not a malfunction. Consider using an alternate search method, like street address.

Partial or alias name is spoken.

For best results, speak the full name.