Service Campaign 2021040019 - Update Powertrain Control Unit Software (P-SC-2021040019)

SERVICE CAMPAIGN 2021040019 - UPDATE POWERTRAIN CONTROL UNIT SOFTWARE

SERVICE CAMPAIGN BULLETIN

SERVICE INFORMATION

IMPORTANT NEW SERVICE CAMPAIGN LAUNCH INFORMATION 

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

Sincerely,

Gregory Gunther

Department Manager, Vehicle Compliance & Analysis

TO: ALL MERCEDES-BENZ CENTERS

SUBJECT

Models G-Class (463 platform) 

Model Year 2020 

Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz, has determined that on certain MY 2020 G-Class (463 platform) vehicles, the powertrain control unit software does not meet current production specification. An authorized Mercedes-Benz dealer will update the powertrain control unit software.

Prior to performing this Campaign:

• VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
• Please review the entire Campaign bulletin and follow the repair procedure exactly as described.

Approximately 2,881 vehicle is affected.

Order No. P-SC-2021040019

This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.

• Use Xentry 09/20 with all associated patches or higher.
• Follow the steps exactly as described in Xentry.
• Connect battery charger (battery voltage >12.5V).
• Ensure all electrical consumers are switched-off.
• In the event of software/SCN update issues, contact Star Diagnosis User Help Desk via. XSF ticket.
• Refer to Star Diagnosis System (SDS) Best Practices Guide.

PROCEDURE

1. Connect XENTRY Diagnosis.
2. Update powertrain control unit software.

   To do this, select menu item "Quick test view → N127 powertrain control unit  → Adaptations → Control unit update → Update of control unit software.

   Then follow the user guidance in XENTRY Diagnosis.

WARRANTY INFORMATION

Operation:  Connect/disconnect battery charger (02-5058)

Star Diagnosis System (SDS), Connect/disconnect (02-4762)

Update powertrain control unit software (02-9334)

Damage Code	Operation Number	Labor Time (hrs.)
54 997 21 8	02-5058(1)	0.1
	02-4762(1)	0.1
	02-9334	0.1
(1) Operation item may be invoiced only once for each workshop order