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Error Codes

WARNING: This page is about a different car, the 2013 Acura MDX, 2012 Acura MDX, 2011 Acura MDX, and 2010 Acura MDX. However, it is still accessible from the selected car via links, so may be relevant.

The audio system displays error codes when a problem is detected with the CD disc changer, the audio disc, the XM radio, or the anti-theft code.

CD ERROR CODES

Error Code Displayed Possible Cause Solution
DISC READ Cannot read disc. Eject the disc and try another one, or the disc is installed up side down.
DISC ERROR There is a problem with the disc player. A common problem is disc labels coming off the disc while in the player. Try to eject the disc and try another one. If there is still a problem, replace the audio-navigation unit (see AUDIO-NAVIGATION UNIT REMOVAL/INSTALLATION ) or audio unit (see AUDIO UNIT REMOVAL/INSTALLATION  ).
HEAT ERROR Disc player is hot. This can happen if the vehicle is parked out in the hot sun all day. Park the vehicle in a cooler place for a while and try the disc player again. If the error code is still present, try another disc. If the error code is still present, replace the audio-navigation unit (see AUDIO-NAVIGATION UNIT REMOVAL/INSTALLATION ) or audio unit (see AUDIO UNIT REMOVAL/INSTALLATION  ).
UNSUPPORTED Track/File format not supported.
  • Verify that CD/CD-R file names end in CDA or WMA.
  • Verify that CD-R discs with compressed music formats end in MP3 or WMA.
  • Other file formats like l-tunes or Ogg are not recognized.
  • WMA files may have (DRM) copy protection and cannot be read.
BAD DISC/PLEASE CHECK/OWNERS MANUAL/PUSH EJECT
  • CD label jammed in the mechanism.
  • CD eject mechanism or motor is inoperative.
  • CD spindle motor won't spin up the CD.
Press the EJECT button and hold it for 5 seconds. If the CD does not eject, try again. If the CD still won't eject, replace the audio-navigation unit (see AUDIO-NAVIGATION UNIT REMOVAL/INSTALLATION ) or audio unit (see AUDIO UNIT REMOVAL/INSTALLATION  ).
USB ERROR CODES

Error Code Displayed Possible Cause Solution
BAD USE DEVICE/PLEASE CHECK/OWNERS MANUAL The power supply is not supplied to USB device. If the symptom is reproduced when the USB device is connected with another vehicle, it is a problem with the USB device. Substitute a USB adapter control unit or the cable if you cannot reproduce the symptom.
NO DATA USB device is not connected. If the code appears when the USB device is connected, go to USB DEVICE DOES NOT FUNCTION 
NO SONG There is no file in the USB device or iPod. Check the files in the USB device. There is a possibility that the files have been damaged, or are not supported.
UNPLAYABLE FILE The audio-navigation unit cannot read the filet(s).
  • Check the files in the USB device. There is a possibility that the files have been damaged.
  • The WMA files or the AAC file cannot be read with the (DRM) copy protection rights.
UNSUPPORTED
  • Unsupported USB device is connected.
  • Unsupported file system.
  • Unsupported iPod is connected.
  • USB device communication error.
  • Connect the applicable USB device, (see Owner's Manual)
  • Connect the applicable iPod. (see Owner's Manual)
CONNECT RETRY The audio-navigation unit failed to synchronize with the iPod. Reconnect the iPod.
XM ERROR CODES

Error Code Displayed Possible Cause Solution
LOADING XM radio is acquiring audio or program information. Wait until the radio receives the information.
OFF AIR XM channel not in service. Try another XM channel.
NO SIGNAL Loss of signal, Both terrestrial and satellite antennas have lost signal. Park the vehicle outside with a clear view of the southern horizon.
UPDATING XM radio is receiving information update from the network. This message will disappear once the update finishes.
ANTENNA XM antenna error. Repair an open or a short in the satellite antenna. Substitute the XM antenna (see XM ANTENNA REPLACEMENT  ), and recheck. If the error is gone, replace the original XM antenna (see XM ANTENNA REPLACEMENT  ). If the error is still present, replace the antenna lead.
--- No signal from XM. Check a known-good vehicle with XM radio. If the known-good vehicle has the same symptoms, contact XM radio at 800-852-9696.
NOTE: Do these checks with the vehicle parked outside with a clear view of the southern horizon.
AUDIO UNIT ERROR CODES

Error Code Displayed Possible Cause Solution
CODE ERROR 1 Anti-theft code mismatch (1st try). Enter the correct anti-theft code.
CODE ERROR E Anti-theft code mismatch (10th try). Remove fuse No. 5 (10 A) in the under-dash fuse/relay box, then reinsert it. You will have 10 more tries to enter the correct anti-theft code.