Symptom Troubleshooting Index
WARNING: This page is about a different car, the 2013 Acura MDX, 2012 Acura MDX, 2011 Acura MDX, and 2010 Acura MDX. However, it is still accessible from the selected car via links, so may be relevant.
| Symptom | Diagnostic procedure | Also check for |
|---|---|---|
| Navigation system stays on the GPS initialization screen | System Initialization (see SYSTEM INITIALIZATION ) |
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| Vehicle position icon constantly leaves road, moves erratically, or is displayed very far from actual vehicle position | Symptom Troubleshooting (see VEHICLE POSITION ICON CONSTANTLY LEAVES ROAD, MOVES ERRATICALLY, OR IS DISPLAYED VERY FAR FROM ACTUAL VEHICLE POSITION ) |
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| System always comes up in in-line diagnostic mode | Factory diagnostic screen in Line Diag (see FACTORY DIAGNOSTIC SCREEN IN LINE DIAG ) | |
| Navigation system will not accept security code | Symptom Troubleshooting (see NAVIGATION SYSTEM WILL NOT ACCEPT SECURITY CODE ) | Anti-theft code not matching |
| Navigation frequently asks for anti-theft code and/or needs GPS initialization | Symptom Troubleshooting (see NAVIGATION FREQUENTLY ASKS FOR ANTI-THEFT CODE AND/OR NEEDS GPS INITIALIZATION ) |
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| GPS icon is white or not shown | Symptom Troubleshooting (see GPS ICON IS WHITE OR NOT SHOWN ) |
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| Vehicle position icon wanders across the map when driving (does not follow a displayed road) or map or vehicle ICON spins | Symptom Troubleshooting (see VEHICLE POSITION ICON WANDERS ACROSS THE MAP WHEN DRIVING (DOES NOT FOLLOW A DISPLAYED ROAD) OR MAP OR VEHICLE ICON SPINS ) |
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| No picture is displayed | Symptom Troubleshooting (see NO PICTURE IS DISPLAYED ) |
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| Picture has lines or rolls | Symptom Troubleshooting (see PICTURE HAS LINES OR ROLLS ) |
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| Picture is missing a color or tone or is an odd color | Symptom Troubleshooting (see PICTURE IS MISSING A COLOR OR TONE OR IS AN ODD COLOR ) |
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| Traffic or Weather information is not shown on map screen | Symptom Troubleshooting (see TRAFFIC OR WEATHER INFORMATION IS NOT SHOWN ON MAP SCREEN ) |
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| Display day/night mode does not work or does not work properly | Symptom Troubleshooting (see DISPLAY DAY/NIGHT MODE DOES NOT WORK OR DOES NOT WORK PROPERLY ) |
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| System locks up or freezes constantly | Symptom Troubleshooting (see SYSTEM LOCKS UP OR FREEZES CONSTANTLY ) |
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| Voice guidance cannot be heard, is broken up, or there is static | Symptom Troubleshooting (see VOICE GUIDANCE CANNOT BE HEARD, IS BROKEN UP, OR THERE IS STATIC ) |
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| Voice control does not work/respond | Symptom Troubleshooting (see VOICE CONTROL DOES NOT WORK/RESPOND ) |
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| Navigation cannot control HVAC by voice command | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL HVAC BY VOICE COMMAND ) |
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| Navigation cannot control XM radio | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL XM RADIO ) |
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| Navigation cannot control audio/disc/rear entertainment | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL AUDIO/DISC/REAR ENTERTAINMENT ) |
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| Interface dial buttons do not work | Symptom Troubleshooting (see INTERFACE DIAL BUTTONS DO NOT WORK ) |
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| Today's Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The client has not entered a group of locations for Today's Destinations. This is normal. The button is only selectable if the client is using this function. | See Owner's Manual |
| Some-set up and information functions of the navigation system are grayed-out and do not work | Client did not select OK from Disclaimer screen. Refer to Diagnostic System Diagram (see DIAGNOSTIC SYSTEM DIAGRAM ). | |
| Previous Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The vehicle may be new, or the client deleted the destination. Without a stored previous destination, the system can't route to a previous destination. Enter a destination, and allow the system to route to it. After the trip, the Previous Destinations button will be selectable. | |
| Address cannot be found or system gives poor routing |
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| Rearview camera image does not come on or work properly | Symptom Troubleshooting (see REARVIEW CAMERA IMAGE DOES NOT COME ON OR WORK PROPERLY ) |
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| Rearview camera image does not change | Symptom Troubleshooting (see REARVIEW CAMERA IMAGE DOES NOT CHANGE ) |
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| The map will not display the Southern portion of the U.S. or the Northern parts of Canada | North American coverage is different for U.S./Canada markets. See the version diagnostic screen (see VERSION ) for details on coverage differences |
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| Navigation display stays on with the ignition switch in LOCK (0) | Symptom Troubleshooting (see NAVIGATION DISPLAY STAYS ON WITH THE IGNITION SWITCH IN LOCK (0) ) |
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| Navigation system will not go beyond the disclaimer screen and displays the OK button | Also see Interface dial buttons do not work. |
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| The navigation anti-theft code card is lost or missing | See anti-theft feature (see ANTI-THEFT FEATURE ) | |
| The vehicle position icon lags behind when the vehicle turns | See self-inertial navigation limitations (see SELF-INERTIAL NAVIGATION LIMITATIONS ) |
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| Navigation screen is darker than normal or takes time to brighten when it is cold | See LCD UNIT LIMITATIONS | Compare to a known-good vehicle |
| The navigation clock is off by 1 to 3 hours after replacing the audio-navigation unit | See service precautions (see AUDIO-NAVIGATION UNIT AND HDD SERVICE PRECAUTIONS ) |
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| Time is not correct | Reset Time Adjustment in set-up See service precautions (see AUDIO-NAVIGATION UNIT AND HDD SERVICE PRECAUTIONS ) |
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| A POI cannot be found | See how to answer client questions about navigation coverage (see HOW TO ANSWER CLIENT QUESTIONS ABOUT NAVIGATION COVERAGE ) |
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| A specific city cannot be found | See how to answer client questions about navigation coverage (see HOW TO ANSWER CLIENT QUESTIONS ABOUT NAVIGATION COVERAGE ) |
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| An In Line Diagnosis screen appears every time vehicle is started | See factory diagnostic screen In Line Diag (see FACTORY DIAGNOSTIC SCREEN IN LINE DIAG ) |