Detailed Flow
- OBTAIN INFORMATION ABOUT SYMPTOM
Interview the customer to obtain the malfunction information (conditions and environment when the malfunction occurred) as much as possible when the customer brings the vehicle in.
CAUTION: Customers are not professional. Never guess easily like "maybe the customer means that...," or "maybe the customer mentions this symptom".GO TO 2.
- REPRODUCE THE MALFUNCTION INFORMATION
Check the malfunction on the vehicle that the customer describes.
Inspect the relation of the symptoms and the condition when the symptoms occur.
GO TO 3.
- IDENTIFY THE MALFUNCTIONING SYSTEM WITH "SYMPTOM DIAGNOSIS"
Use "Symptom diagnosis" from the symptom inspection result in step 2 and then identify where to start performing the diagnosis based on possible causes and symptoms.
GO TO 4.
- IDENTIFY THE MALFUNCTIONING PARTS WITH "COMPONENT DIAGNOSIS"
Perform the diagnosis with "Component diagnosis" of the applicable system.
GO TO 5.
- REPAIR OR REPLACE THE MALFUNCTIONING PARTS
Repair or replace the specified malfunctioning parts.
GO TO 6.
- FINAL CHECK
Check that no malfunctions are reproduced when obtaining the malfunction information from the customer, referring to the symptom inspection result in step 2.
Are the malfunctions corrected?
YES
Inspection End.
NO
GO TO 2.