Symptom Troubleshooting Index
WARNING: This page does not describe the selected car, but rather 7 other vehicles, including the 2017 Honda Odyssey, 2016 Honda Odyssey, 2015 Honda Odyssey, 2014 Honda Odyssey, and 2013 Honda Odyssey. However, it is still accessible from the selected car via links, so may be relevant.
SYMPTOM TROUBLESHOOTING CHART
| Symptom | Diagnostic Procedure | Also Check for |
|---|---|---|
| Poor AM or FM radio reception or interference (with navigation) | Symptom Troubleshooting (see POOR AM OR FM RADIO RECEPTION OR INTERFERENCE (WITH NAVIGATION) ) | Antenna lead/sublead short or open in the wire |
| Poor AM or FM radio reception or interference (without navigation) | Symptom Troubleshooting (see POOR AM OR FM RADIO RECEPTION OR INTERFERENCE (WITHOUT NAVIGATION) ) | Antenna lead/sublead short or open in the wire |
| Audio unit power switch will not turn on (No information display and no sound) (with navigation) | Symptom Troubleshooting (see AUDIO UNIT POWER SWITCH WILL NOT TURN ON (NO INFORMATION DISPLAY AND NO SOUND) (WITH NAVIGATION) ) | |
| Audio unit power switch will not turn on (No information display and no sound) (without navigation) | Symptom Troubleshooting (see AUDIO UNIT POWER SWITCH WILL NOT TURN ON (NO INFORMATION DISPLAY AND NO SOUND) (WITHOUT NAVIGATION) ) | |
| Audio unit power switch will not turn off (with navigation) | Symptom Troubleshooting (see AUDIO UNIT POWER SWITCH WILL NOT TURN OFF (WITH NAVIGATION) ) | |
| Audio unit power switch will not turn off (without navigation) | Symptom Troubleshooting (see AUDIO UNIT POWER SWITCH WILL NOT TURN OFF (WITHOUT NAVIGATION) ) | |
| No sound is heard from the speaker(s) (display is normal) (with navigation) | Symptom Troubleshooting (see NO SOUND IS HEARD FROM THE SPEAKER(S) (DISPLAY IS NORMAL) (WITH NAVIGATION) ) | |
| No sound is heard from the speaker(s) (display is normal) (without navigation) | Symptom Troubleshooting (see NO SOUND IS HEARD FROM THE SPEAKER(S) (DISPLAY IS NORMAL) (WITHOUT NAVIGATION) ) | |
| Auxiliary input sound is low or cannot be heard (with navigation) | Symptom Troubleshooting (see AUXILIARY INPUT SOUND IS LOW OR CANNOT BE HEARD (WITH NAVIGATION) ) | |
| Auxiliary input sound is low or cannot be heard (without navigation) | Symptom Troubleshooting (see AUXILIARY INPUT SOUND IS LOW OR CANNOT BE HEARD (WITHOUT NAVIGATION) ) | |
| Audio system sound is weak or distorted (display is normal) (with navigation) | Symptom Troubleshooting (see AUDIO SYSTEM SOUND IS WEAK OR DISTORTED (DISPLAY IS NORMAL) (WITH NAVIGATION) ) | |
| Audio system sound is weak or distorted (display is normal) (without navigation) | Symptom Troubleshooting (see AUDIO SYSTEM SOUND IS WEAK OR DISTORTED (DISPLAY IS NORMAL) (WITHOUT NAVIGATION) ) | |
| Audio unit does not exit anti-theft mode (with navigation) | Symptom Troubleshooting (see AUDIO UNIT DOES NOT EXIT ANTI-THEFT MODE (WITH NAVIGATION) ) | |
| Audio unit does not exit anti-theft mode (without navigation) | Symptom Troubleshooting (see AUDIO UNIT DOES NOT EXIT ANTI-THEFT MODE (WITHOUT NAVIGATION) ) | |
| Radio preset memory is lost | Symptom Troubleshooting (see RADIO PRESET MEMORY IS LOST ) | |
| Volume does not change | Symptom Troubleshooting (see VOLUME DOES NOT CHANGE ) | |
| Volume does not increase with speed (with navigation) | Symptom Troubleshooting (see VOLUME DOES NOT INCREASE WITH SPEED (WITH NAVIGATION) ) | |
| Volume does not increase with speed (without navigation) | Symptom Troubleshooting (see VOLUME DOES NOT INCREASE WITH SPEED (WITHOUT NAVIGATION) ) | |
| Volume is too high or too low when driving at freeway speeds | Symptom Troubleshooting (see VOLUME IS TOO HIGH OR TOO LOW WHEN DRIVING AT FREEWAY SPEEDS ) | |
| Radio tuner does not change stations | Symptom Troubleshooting (see RADIO TUNER DOES NOT CHANGE STATIONS ) | |
| Audio system information does not display on the audio display-USB adapter control unit (without navigation, with USB adapter) | Symptom Troubleshooting (see AUDIO SYSTEM INFORMATION DOES NOT DISPLAY ON THE AUDIO DISPLAY-USB ADAPTER CONTROL UNIT (WITHOUT NAVIGATION, WITH USB ADAPTER) ) | Check for and resolve all B-CAN related DTCs before troubleshoot the audio display-USB adapter control unit |
| Audio system information does not display on the audio display unit (without navigation, without USB adapter) | Symptom Troubleshooting (see AUDIO SYSTEM INFORMATION DOES NOT DISPLAY ON THE AUDIO DISPLAY UNIT (WITHOUT NAVIGATION, WITHOUT USB ADAPTER) ) | |
| Rearview camera image does not come on or work properly (without navigation) | Symptom Troubleshooting (see REARVIEW CAMERA IMAGE DOES NOT COME ON OR WORK PROPERLY (WITHOUT NAVIGATION) ) | |
| Audio-navigation switch panel button illumination does not work | Symptom Troubleshooting (see AUDIO-NAVIGATION SWITCH PANEL BUTTON ILLUMINATION DOES NOT WORK ) | |
| Audio switch panel button illumination does not work | Symptom Troubleshooting (see AUDIO SWITCH PANEL BUTTON ILLUMINATION DOES NOT WORK ) | |
| Audio remote switch does not work properly (with navigation) | Symptom Troubleshooting (see AUDIO REMOTE SWITCH DOES NOT WORK PROPERLY (WITH NAVIGATION) ) | |
| Audio remote switch does not work properly (without navigation) | Symptom Troubleshooting (see AUDIO REMOTE SWITCH DOES NOT WORK PROPERLY (WITHOUT NAVIGATION) ) | |
| Audio disc does not load | Symptom Troubleshooting (see AUDIO DISC DOES NOT LOAD ) | |
| Audio disc does not eject | Symptom Troubleshooting (see AUDIO DISC DOES NOT EJECT ) | |
| Audio disc does not play | Symptom Troubleshooting (see AUDIO DISC DOES NOT PLAY ) | Foreign objects such coins or paper inserted in the audio disc player |
| Audio disc skips | Symptom Troubleshooting (see AUDIO DISC SKIPS ) | Tire pressure (over-inflated), disc smudged, dirty, or scratched |
| Audio system button does not work (with navigation) | Symptom Troubleshooting (see AUDIO SYSTEM BUTTON DOES NOT WORK (WITH NAVIGATION) ) | |
| Audio system button does not work (without navigation) | Symptom Troubleshooting (see AUDIO SYSTEM BUTTON DOES NOT WORK (WITHOUT NAVIGATION) ) | |
| Audio unit disc indicator does not work | Symptom Troubleshooting (see AUDIO SYSTEM BUTTON DOES NOT WORK (WITHOUT NAVIGATION) ) | |
| Audio disc does not record to the HDD (with navigation) | Refer to HDD REC. DETERRENT in the navigation System Diagnostic Mode (see FUNCTIONAL SETUP ) | See Navigation Manual |
| CD library does not record music (without navigation) | Make sure there is less than 18 CDs stored in the CD library. If the CD library have stored 18 CDs, delete an album, and recheck |
|
| No RDS information available (USA models with navigation) | Refer to No traffic information or poor RDS-TMC reception or interference (see NO TRAFFIC INFORMATION OR POOR RDS-TMC RECEPTION OR INTERFERENCE (USA MODELS) ) | |
| USB device does not function (with navigation) | Symptom Troubleshooting (see USB DEVICE DOES NOT FUNCTION (WITH NAVIGATION) ) | USB device compatibility (see Owner's Manual) |
| USB device does not function (without navigation) | Symptom Troubleshooting (see USB DEVICE DOES NOT FUNCTION (WITHOUT NAVIGATION) ) | USB device compatibility (see Owner's Manual) |
| USB input sound is low or cannot be heard (with navigation) | Symptom Troubleshooting (see USB INPUT SOUND IS LOW OR CANNOT BE HEARD (WITH NAVIGATION) ) | USB device compatibility (see Owner's Manual) |
| USB input sound is low or cannot be heard (without navigation) | Symptom Troubleshooting (see USB INPUT SOUND IS LOW OR CANNOT BE HEARD (WITHOUT NAVIGATION) ) | USB device compatibility (see Owner's Manual) |
| Booming sound while driving with audio unit on or off (with navigation) | Symptom Troubleshooting (see BOOMING SOUND WHILE DRIVING WITH AUDIO UNIT ON OR OFF (WITH NAVIGATION) ) | |
| Booming sound while driving with audio unit on or off (without navigation) | Symptom Troubleshooting (see BOOMING SOUND WHILE DRIVING WITH AUDIO UNIT ON OR OFF (WITHOUT NAVIGATION) ) | |
| Error code: XM NO SIGNAL is displayed (with navigation) | Symptom Troubleshooting (see ERROR CODE: XM NO SIGNAL IS DISPLAYED (WITH NAVIGATION) ) | |
| Error code: XM NO SIGNAL is displayed (without navigation) | Symptom Troubleshooting (see ERROR CODE: XM NO SIGNAL IS DISPLAYED (WITHOUT NAVIGATION) ) | |
| Error code: XM ANTENNA or XM LOADING is displayed | Symptom Troubleshooting (see ERROR CODE: XM ANTENNA OR XM LOADING IS DISPLAYED ) | |
| XM radio display is blank and no station information is displayed (with navigation) | Symptom Troubleshooting (see XM RADIO DISPLAY IS BLANK AND NO STATION INFORMATION IS DISPLAYED (WITH NAVIGATION) ) | Also refer to AUDIO SYSTEM INFORMATION DOES NOT DISPLAY ON THE AUDIO DISPLAY-USB ADAPTER CONTROL UNIT |
| XM radio display is blank and no station information is displayed (without navigation) | Symptom Troubleshooting (see XM RADIO DISPLAY IS BLANK AND NO STATION INFORMATION IS DISPLAYED (WITHOUT NAVIGATION) ) | Also refer to AUDIO SYSTEM INFORMATION DOES NOT DISPLAY ON THE AUDIO DISPLAY-USB ADAPTER CONTROL UNIT |
| XM radio preset memory is lost (with navigation) | Symptom Troubleshooting (see XM RADIO PRESET MEMORY IS LOST (WITH NAVIGATION) ) | |
| XM radio preset memory is lost (without navigation) | Symptom Troubleshooting (see XM RADIO PRESET MEMORY IS LOST (WITHOUT NAVIGATION) ) | |
| Poor or no sound with XM radio (Audio unit does display XM channels) (with navigation) | Symptom Troubleshooting (see POOR OR NO SOUND WITH XM RADIO (AUDIO UNIT DOES DISPLAY XM CHANNELS) (WITH NAVIGATION) ) | |
| Poor or no sound with XM radio (Audio unit does display XM channels) (without navigation) | Symptom Troubleshooting (see POOR OR NO SOUND WITH XM RADIO (AUDIO UNIT DOES DISPLAY XM CHANNELS) (WITHOUT NAVIGATION) ) | |
| No sound when Bluetooth audio is used (with navigation) | Symptom Troubleshooting (see NO SOUND WHEN BLUETOOTH AUDIO IS USED (WITH NAVIGATION) ) |
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| No sound when Bluetooth audio is used (without navigation) | Symptom Troubleshooting (see NO SOUND WHEN BLUETOOTH AUDIO IS USED (WITHOUT NAVIGATION) ) |
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| Bluetooth audio does not work (with navigation) | Symptom Troubleshooting (see BLUETOOTH AUDIO DOES NOT WORK (WITH NAVIGATION) ) |
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| Bluetooth audio does not work (without navigation) | Symptom Troubleshooting (see BLUETOOTH AUDIO DOES NOT WORK (WITHOUT NAVIGATION) ) |
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