| No picture is displayed |
Navigation System Symptom Troubleshooting - No Picture Is Displayed (2014 2015) |
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| GPS icon is white or not shown |
Navigation System Symptom Troubleshooting - GPS Icon Is White Or Not Shown (2014 2015) |
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| Picture is missing a color or tone or is an odd color |
Navigation System Symptom Troubleshooting - Picture Is Missing A Color Or Tone Or Is An Odd Color (2014 2015) |
- Characteristic of the system
- Navigation screen settings
- Aftermarket accessories connected to the system
- Check any official Honda service website for more information about the navigation system
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| Picture has lines, rolls, or is blurry |
Navigation System Symptom Troubleshooting - Picture Has Lines, Rolls, Or Is Blurry (2014 2015) |
- Aftermarket accessories connected to the system
- Check any official Honda service website for more information about the navigation system
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| Interface dial and navigation hard buttons do not work |
Navigation System Symptom Troubleshooting - Interface Dial And Navigation Hard Buttons Do Not Work (2014 2015) |
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| Navigation switch panel button illumination does not work |
Navigation System Symptom Troubleshooting - Navigation Switch Panel Button Illumination Does Not Work (2014) or Navigation System Symptom Troubleshooting - Navigation Switch Panel Button Illumination Does Not Work (2015) |
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| Vehicle position icon constantly leaves road, moves erratically, or is displayed too far from actual vehicle position |
Navigation System Symptom Troubleshooting - Vehicle Position Icon Constantly Leaves Road, Moves Erratically, Or Is Displayed Too Far From Actual Vehicle Position (2014 2015) |
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| Navigation frequently asks for anti-theft code and/or needs GPS initialization |
Navigation System Symptom Troubleshooting - Navigation Frequently Asks For Anti-Theft Code And/Or Needs GPS Initialization (2014 2015) |
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| Vehicle position icon wanders across the map when driving (does not follow a displayed road) or map vehicle ICON spins |
Navigation System Symptom Troubleshooting - Vehicle Position Icon Wanders Across The Map When Driving (Does Not Follow A Displayed Road) Or Map Vehicle ICON Spins (2014) or Navigation System Symptom Troubleshooting - Vehicle Position Icon Wanders Across The Map When Driving (Does Not Follow A Displayed Road) Or Map Vehicle ICON Spins (2015) |
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| Display day/night mode does not work or does not work properly |
Navigation System Symptom Troubleshooting - Display Day/Night Mode Does Not Work Or Does Not Work Properly (2014) or Navigation System Symptom Troubleshooting - Display Day/Night Mode Does Not Work Or Does Not Work Properly (2015) |
- The instrument (gauge) brightness setting is set to High in day or night mode
- Gauge control module
- B-CAN DTCs
- Check any official Honda service website for more information about the navigation system
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| Multi-information display unit stays on with the vehicle in the OFF (LOCK) mode |
Navigation System Symptom Troubleshooting - Multi-information Display Unit Stays On With The Vehicle In The OFF Mode (2014 2015) |
- Aftermarket accessories improperly connected to ACC circuit
- Short jumper harness
- Check any official Honda service website for more information about the navigation system
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| System locks up or freezes constantly |
Navigation System Symptom Troubleshooting - System Locks Up Or Freezes Constantly (2014 2015) |
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| Voice guidance cannot be heard, is broken up, or there is static |
Navigation System Symptom Troubleshooting - Voice Guidance Cannot Be Heard, Is Broken Up, Or There Is Static |
- Volume or voice feedback setting (see the Navigation Manual)
- Check any official Honda service website for more information about the navigation system
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| Voice control does not work/respond |
Navigation System Symptom Troubleshooting - Voice Control Does Not Work/Respond (2014 2015) |
- Software not up to date
- Check any official Honda service website for more information about the navigation system
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| Navigation cannot control HVAC by voice command |
Hard Error Codes - Refer to: How to Troubleshoot the Navigation System (2014 2015), or How to Troubleshoot the Navigation System (With Display Audio) (2017) |
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| Rearview camera image does not come on or work properly |
Navigation System Symptom Troubleshooting - Rearview Camera Image Does Not Come On Or Work Properly (2014) or Navigation System Symptom Troubleshooting - Rearview Camera Image Does Not Come On Or Work Properly (2015) or Navigation System Symptom Troubleshooting - Rearview Camera Image Does Not Come On Or Work Properly (With Display Audio) (2017) |
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| Rearview camera image does not change when selecting different views |
Navigation System Symptom Troubleshooting - Rearview Camera Image Does Not Come On Or Work Properly (2014) or Navigation System Symptom Troubleshooting - Rearview Camera Image Does Not Come On Or Work Properly (2015) or Navigation System Symptom Troubleshooting - Rearview Camera Image Does Not Come On Or Work Properly (With Display Audio) (2017) |
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| System always comes up in in-line diagnostic mode |
Factory diagnostic screen In Line Diag - Refer to: Navigation System Diagnostic Mode (2014 2015), or Navigation System Diagnostic Mode (With Display Audio) (2017) |
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| No traffic information or poor RBDS-TMC reception or interference |
Navigation System Symptom Troubleshooting - Poor RDS-TMC Reception Or Interference (2014 2015) |
RDS reception |
| Navigation system stays on the GPS initialization screen |
See System Initialization - Refer to: How to Troubleshoot the Navigation System (2014 2015), or How to Troubleshoot the Navigation System (With Display Audio) (2017) |
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| Today's Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) |
The customer has not entered a group of locations for Today's Destinations. This is normal. The button is only selectable if the customer is using this function (see the Navigation Manual) |
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| Previous Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) |
The vehicle may be new, or the customer deleted the destination. Without a stored previous destination, the system cannot route to a previous destination. Enter a destination, and allow the system to route to it. After the trip, the Previous Destinations button will be selectable |
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| Address cannot be found or system gives poor routing |
See How to Answer Customer Questions about Navigation Coverage - Refer to: How to Troubleshoot the Navigation System (2014 2015), or How to Troubleshoot the Navigation System (With Display Audio) (2017) |
- Verify proper operation and system limitations (see the Navigation Manual)
- Refer to Database limitation in the Navigation Manual to report database errors
- Refer to the FAQs in the Navigation Manual
- Check any official Honda service website for more information about the navigation system
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| The map will not display the Southern portion of the U.S. or the Northern parts of Canada |
North American coverage is different for U.S./Canada markets. See the Version diagnostic screen - Refer to: Navigation System Diagnostic Mode (2014 2015), or Navigation System Diagnostic Mode (With Display Audio) (2017) for details on coverage differences |
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| The vehicle icon lags behind when the vehicle turns |
See Self-Inertial Navigation Limitations - Refer to: How to Troubleshoot the Navigation System (2014 2015), or How to Troubleshoot the Navigation System (With Display Audio) (2017) |
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| Navigation screen is darker than normal or takes time to brighten when it is cold |
See LCD Unit Limitations - Refer to: How to Troubleshoot the Navigation System (2014 2015), or How to Troubleshoot the Navigation System (With Display Audio) (2017) |
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| The navigation clock is off by 1 to 3 hours after replacing the audio-navigation unit |
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- Check and adjust the clock settings
- Check the keyless remote linking
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| Time is not correct |
See Service Precautions - Refer to: How to Troubleshoot the Navigation System (2014 2015), or How to Troubleshoot the Navigation System (With Display Audio) (2017) |
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| A POI cannot be found |
See How to Answer Customer Questions about Navigation Coverage - Refer to: How to Troubleshoot the Navigation System (2014 2015), or How to Troubleshoot the Navigation System (With Display Audio) (2017) |
- Software not up to date
- The database may be out of date. Confirm the POI exists in a current production vehicle
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| A specific city cannot be found |
See How to Answer Customer Questions about Navigation Coverage - Refer to: How to Troubleshoot the Navigation System (2014 2015), or How to Troubleshoot the Navigation System (With Display Audio) (2017) |
- Software not up to date
- The database may be out of date. Confirm the address exists in a current production vehicle
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| Error messages are displayed |
Error Messages - Refer to: Navigation System Error Messages (2014 2015), or Navigation System Error Messages (With Display Audio) (2017) |
Check any official Honda service website for more information about the navigation system |