DTC 1402: Audio Error 2 (CD Error) (Display Audio) (2016-17)

NOTE: 

• Check the vehicle battery condition first .
• This audio DTC sets when there is a problem with the built-in CD player unit, or an unplayable disc is inserted.
• If the audio unit displays an error message when you turn on the audio system, follow the instructions - Refer to: Audio System Error Codes, or Audio System Error Codes (Display Audio) (2016-17) .
• Before you troubleshoot, make sure to follow the General Troubleshooting Information - Refer to: How to Troubleshoot the Audio System, or Audio System Self-Diagnostic Function (Without Navigation, Without Touch Screen), or Audio System Self-Diagnostic Function (Without Navigation, With Touch Screen), or How to Troubleshoot the Audio System (Display Audio) (2016-17) .

1. Problem verification

   -1. Check that the temperature is below 158 F (70 C) in the dash.

   - 2. Clear the hard error codes.

   - 3. Turn the vehicle to the OFF (LOCK) mode then the ON mode.

   - 4. Insert a disc into the audio unit, and play the disc, then eject the disc.

   - 5. Check for hard error codes.

   Is DTC 1402 indicated?

   YES 

   The failure is duplicated, go to step 2.

   NO 

   Intermittent failure, the system is OK at this time.

2. Audio disc check

   -1. Clear the hard error codes.

   - 2. Turn the vehicle to the OFF (LOCK) mode then the ON mode.

   - 3. Insert a known-good disc into the audio unit, and play the disc, then eject the disc.

   - 4. Check for hard error codes.

   Is DTC 1402 indicated?

   YES 

   Replace the audio unit - Refer to: Audio Unit Removal and Installation (Without Touch Screen), or Audio Unit Removal and Installation (With Touch Screen), or Audio Unit Removal and Installation (Display Audio) (2016-17) .

   NO 

   Original disc is faulty.